The Natural Paper Company Reviews 

95
•
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Really helpful with selecting the right choice of paper with so many to choose from. Neatly packed, can highly reccomend this supplier.

Rated 5 out of 5 stars

We love this paper and envelopes, so unique and funky and alternative and have bought it for presents for two people so far. Absolutely perfect for requirement

Rated 4 out of 5 stars

Great business, packages well, but wooden blocks not soaked in oil to avoid splitting… Edit- from 3 to 5 stars as company were really helpful and kind, by resending new blocks including a free one w... See more

Company replied

Rated 5 out of 5 stars

Quality is brilliant. Leah and Jared were fast to respond to any queries I had and made the ordering process very easy, even answering messages late at night. I am very happy with my order, and... See more

Company details

  1. Pen Store
  2. also in
  3. Craft Store
  4. Paper Store
  5. Stationery Wholesaler

Written by the company

The Natural Paper Company is a premium supplier of handmade paper and card, silk and natural ribbons, sealing waxes and stamps. As self confessed stationery lovers, we've carefully chosen all our products for their quality, beauty and eco friendly credentials.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

95 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(95)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pages through time

I bought this paper for part of a birthday gift. I'd bought my friend personalised book plate stamp.
There's something very special about handmade paper for me it's the feeling that it holds a sense of a times gone already.
Your paper is great quality. The edges are lovely and it feels robust.
She will love it.

2 January 2025
Rated 3 out of 5 stars

Took my money, did not send items

I ordered products over £30 two months ago which I was not sent. They have not responded to my emails and I cannot obtain a refund. At the back of this review, I was contacted with a replacement order, and received half of my money back for the inconvenience, which was much appreciated.

6 November 2024
Unprompted review
The Natural Paper Company logo

Reply from The Natural Paper Company

Hi Nana

Thank you for your review and for bringing this to our attention. I am very sorry we have not been in touch. We have seen your email, and have meant to be in contact, but it has been a very busy week. We will reply to your email, and should you wish to have a refund, we will issue a full refund.

Please once again accept our apologies.


Kind Regards


Jared
The Natural Paper Company

Rated 5 out of 5 stars

Shipping-delivery inquiry - positive response!

I wondered why I could not get any information for tracking my package, however, when I reached out to The Natural Paper Co, they explained the process of shipping from the UK and what was involved. I totally appreciate an organization that takes the time to respond immediately to an inquiry.

29 October 2024

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