I ordered a large 'Turner' shower tray that arrived on time but it was crooked and uneven and could not be fitted which delayed the build of our bathroom somewhat. They did replace it but the logisti... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shower tray was installed on a contiboard floor and is as solid as a rock. Quite heavy at 67.5 kilos we used suction pumps to move the tray upstairs and again to put it in place (recommended) maki... See more
Had a cowboy builder unbeknownst to me fitted a rubbish shower tray and didn't level properly. Only two trays on line matched dimensions, didn't really want to order on line without seeing. Took a gam... See more
I looked everywhere for a suitable bath tray to fit my recently fitted free standing bath and could not find one suitable. I was about to give up and by chance I came across the Bailey bath t... See more
Company details
Written by the company
Connoisseurs in The Art of Bathing ® The Luxury Bath Company’s mission is to reinvent the luxury bathing concept: delivering impeccably designed, high-end bathroom furniture at affordable prices. Our collections are timelessly styled to create aesthetic and functional perfection so you can enjoy the pleasure and tranquillity of bathing. Whether you crave geometric splendour or a spiritual sanctuary, we welcome you to our inspirational world.
Contact info
4 North Courtyard, Dunston Business Village, ST18 9FJ, Stafford, United Kingdom
- 02034415751
- enquiries@theluxurybathcompany.co.uk
- theluxurybathcompany.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The spa bath is great 👍 good quality…
The spa bath is great 👍 good quality and easy to install.
Delivery was quick and the delivery driver was very helpful regarding use of bath and maintenance.
I would definitely recommend this company.
Made an enquiry about basins without logo
Made an enquiry about basins without logo received an email reply very quickly and a phone call from a very helpful lady who answered all our questions and
pointed us to some very helpful extra information on the website we were not aware of, thank you, item arrived very quickly, great service could not fault it.
Really good company very helpful
A very individual service
A very individual service. Helpful and informative guidance given in an excellent and clear manner on the telephone.
Great Presales service and prompt…
Great Presales service and prompt delivery. Bath looks good in the packaging and looking forward to its install! Very happy so far.
I need to review my review!
I need to review my review!! I was sent free samples of two different sink finishes: matt and gloss. Very efficient and good quality. Apologies but it didn't register in my brain as a purchase.
Faye was amazing changing our shower…
Faye was amazing changing our shower tray over after we ordered the wrong size.
Very speedy service and super efficient.
Good quality goods and easy ordering
Ordering process easy. Delivery was quick and well packaged item. High quality of goods.
Edward was the best
Edward was the best - his knowledge is vast and helped me so much in making a decision, nothing was too much trouble.
Not to mention the fantastic prices - I ended up purchasing a bath that I could only dream about having in my bathroom :)
Straight forward service along with…
Straight forward service along with delivery !
Delivery charge in my view was excessive.
Wow!
Unbelievably wonderful service and support. The most beautiful bathroom suite. Could not recommend enough!!!!
Quality stone bath
Quality stone bath, regular communication and bath held at the Luxury Bath Company until we were ready for fitting. Would recommend.
Fantastic service Fantastic product…
Fantastic service Fantastic product can’t thank Edward enough. He went over and above to ensure I got the basin shelf brackets - even though LBC do not send to NI due to transport issues. Can’t recommend highly enough and thank you so much Edward. Many thanks Leah
Would recommend, great firm
Great service, friendly staff and good communications. Fast delivery. Really happy with product. Thanks
Edward could not have been more helpful…
Edward could not have been more helpful with just the tiniest of orders. The gorgeous Boty basin at only £89. He went out of his way with helping us with our delivery requirements and the item arrived quickly and well packaged. You are in safe hands with The Luxury Bath Company.
Fantastic company we love our new bath…
Fantastic company we love our new bath very high quality thank you guys
Outstanding service from start to…
Outstanding service from start to finish.
It's nice to see there are still company's out there that put the customer at heart of everything they do.
Thank you Ed for genuine care for the level of service and products you provided us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







