The Lighting Outlet Reviews 94

Great purchase , The Lighting Outlet was a great online store with a great range and very low pricing, product I’ts now installed above our bed and we are delighted with the product

Their advertise return policy of 30 days is not a refund as i was led to believe but a store credit valid 6 months only. They advertise one thing on their front page of their website but it is different when you dig and read the fine prints.

Refused return or refund. Cheap plastic lantern that would not withstand being outside for long even though advertised as outdoor lighting.

I needed a replacement glass for a ceiling fan - my online search led me to The Lighting Outlet. The order process was easy and the delivery went off without a hitch. The fragile glass was securely packaged and I had peace of mind with shipping protection. Thank you Lighting Outlet.

Accurate product description and fast dispatch of order. Competitively priced. Will order again from this comoany

Excellent prices and great service. The garden lights we recevied are fantastic and we received these quickly after ordering.

Well described light,met my expectations.
Arrive in flash.
Thanks

In my opinion lightingoutlet.co.nz is deceptive in marketing their offerings. This is a Australian based online company with no New Zealand presence. I wanted to swap out / upgrade ceiling fans and was told initially that they do not accept returns. I asked about their published "the lighting outlet - fast shipping and 30 day returns" I was then told they would consider giving a "store credit" once they had received goods back at Australian site. (quote for this $700 dollars) I believe lighting outlet intentionally misleads, and would like others to avoid this. This experience reminds me of the importance of buying local for support and customer service- even though I thought I was doing this. Would not recommend them and suspect they have upset others when noting the Trustpilot ratings. (Albeit a bit late.)

Be aware that this company does not offer returns, credits or exchanges. The Lighting Outlet NZ

Very Happy, quality product, packaged with care, lowest price I could find it and arrived quickly.
Happily, recommend to anyone and will use again.
Cheers.

Have been looking for Solar lights for garage and found these on the internet. They work really well, the sensor turns on as you approach as stated. everything that I wished for. Highly reccomend

BAD return policy!

As I didn't see the product in real. When it arrived it was not as I expected so I requested a return and they refused to give a refund.

Be careful before purchase!

Beautiful lamp, reasonably priced and all round positive experience. No issues at all and would totally recommend and purchase from again

I found this company/product online and had some questions, so called them. Staff were responsive and helpful, and gave me all the information I needed. The purchase and delivery process was excellent, like clockwork, so great experience over all. I will be a returning customer. Thanks all.

I had been looking for 4 pendant lights for the hallway & finally found something pretty on the lighting outlet. The price was very good & they arrived quickly & well packed. They look great. Would absolutely purchase again. Thank you.

Have been enquiring about some of their solar lights. They dont even know their own stock or part numbers! Dodge!

Fraudulent website selling secondhand goods. Will not reply to straightforward questions and continue to send faulty products. Would give a half star review if I could, stay away.

Great product and fast delivery. No issues whatsoever with the product or my shopping experience.

I am in a back and forth with this establishment about swapping a $60 light fitting that came out of its box faulty and my electrician cannot install. I have bought many items from them without issue but this business model that they have adopted of trying to fob you off and refusing to exchange is as dodgy and unprofessional as can be. I will be taking this complaint to Fair Trade on principle.

(I posted negative feedback on there site and it was never shown). I bought a silver fan, I got a dark grey one that matches nothing in any bathroom so I contacted them (with photo's). long story short They called it "change of mind", it cost me $38 to send back and I got in store credit that expires in 6 months, also there white ones are $50 more expensive.