The Kennel Club Reviews 

1,909
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had such a lovely helpful lady on the phone, that couldn’t have done more to assist me with my issue. Which we got resolved immediately. I’m very grateful and appreciative

Company replied

Rated 4 out of 5 stars

I was very impressed with the help I got over the phone by your staff, named Gloria. However not so happy with your website. Wasted a lot of time navigating through all the offers you have with no r... See more

Company replied

Rated 5 out of 5 stars

The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... See more

Company replied

Rated 5 out of 5 stars

I am delighted to be able to say that on contacting the RKC Registrations department this morning and speaking to Gary I have to Congratulate them on answering within 30 seconds. Gary sorted my proble... See more

Company replied


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4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.6

All reviews

(1,909)

148 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a wonderful helpful lady Eleanor…

What a wonderful helpful lady Eleanor was, nothing was too much trouble and she went out of her way to assist me this morning. Eleanor definitely needs a pat on the back for her customer service. Bless her she obviously had a bad cold and still soldiered on.
Thankyou so much for making a very stressful time for me easier.

6 October 2025
Unprompted review
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Reply from The Kennel Club

Thank you for taking the time to leave us a review. We appreciate it.

Rated 5 out of 5 stars

Helpful Person

Loren helped me through the awful website pages regarding setting up a sales ad.

3 October 2025
Unprompted review
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Reply from The Kennel Club

Thank you for your review.

Rated 5 out of 5 stars

Gloria is ace!

Gloria was super helpful and really genuine in her desire to resolve the issue I was facing. An absolute delight to talk to - I wish all helplines had such positive people taking our calls!

2 October 2025
Unprompted review
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Reply from The Kennel Club

Thank you for your review.

Rated 1 out of 5 stars

Why take people's money for a service

Why take people's money for a service, then do nothing , don't even respond to complaints. Spam people all the time to take out insurance and send out two packs , what a waist of paper.
If I could give a 0 I would.
Scam comes to mind.

22 September 2025
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

We are sorry you have not had a satisfactory experience with our partners - Kennel Club Pet Insurance. If you wish to make a complaint to them please check their page here https://www.kcinsurance.co.uk/how-to-complain/ .

If this comment is regarding The Kennel Club please contact us here: https://www.thekennelclub.org.uk/forms/registrations-complaints/ so that we can look into the matter further.

Rated 5 out of 5 stars

Marie was very helpful with my…

Marie was very helpful with my enquiries today. Knowledgeable and patient. Thank you.

30 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you for your review, We appreciate it.

Rated 5 out of 5 stars

Call answered promptly and very helpful lady

Loren was extremely helpful checked my pending application whilst speaking with her and got it all sorted I only called as puppies due to leave in 2 days
My call was answered promptly
I have to say the service overall I have received of late from the kennel club has been extremely good

26 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you for taking the time to leave a review, we appreciate your feedback.

Rated 5 out of 5 stars

Natalie was super helpful sorted my…

Natalie was super helpful sorted my registration out for me without having to go back and forward with emails.

24 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you for taking the time to leave us a review.

Rated 5 out of 5 stars

The Kennel Club are outstanding

We have recently purchased a KC registered puppy - and of course the breeder had to transfer ownership into our name . We rang the KC for a 5 generation certificate - Gloria talked the process thoroughly to us - and was absolutely superb . The amount of information the KC hold is frankly amusing

19 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you for taking the time to leave us a review. We appreciate your time.

Rated 5 out of 5 stars

Helpful guidance.

Pleasant and helpful guidance navigating website and resolving my enquiry.

17 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

Liv was super helpful and…

Liv was super helpful and knowledgeable, I had several queries that were sorted out within the same call, super happy thank you 😊

15 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 5 out of 5 stars

can do helpful attitude

can do helpful attitude, massive improvement over the last few years, night and day.

12 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you so much for your review.

Rated 5 out of 5 stars

Amanda was most helpful and patient

Amanda was most helpful and patient. I’ve been breeding and showing/ trials for 50 years. I am using the KC puppy pack for the first time and had problems with it not printing. Amanda was able to complete the form for me and emailed it as a pdf which I have now printed. Sorry my generation is not as savy as the youngsters. Probably my best experience with KC staff. Well done Amanda. Many thanks.

5 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you for your valuable feedback.

Rated 5 out of 5 stars

I have a few medical problems,which…

I have a few medical problems,which sometimes makes it difficult to communicate on telephone, Natalie was amazing, nothing to much trouble to explain things to me ,god bless Natalie I wish all call handlers where like her,5 stars to kennel club for amazing experience

3 September 2025
Unprompted review
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Reply from The Kennel Club

Thank you very much for taking the time to leave us a review.

Rated 4 out of 5 stars

Help to navigate an outdated system

Eleanor the call handler was very helpful and understanding as again due to the Kennel clubs outdated and archaic system it has been far more challenging than necessary to register a litter of puppies. Many thanks Eleanor very helpful 👏

30 August 2025
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

We appreciate your feedback and the time taken to leave your review. We're please Eleanor was able to assist you.

Rated 5 out of 5 stars

Extremely Helpful

Gloria was extremely helpful when discussing my litter registration with me and went that extra mile to help resolve the issue. Would recommend!

28 August 2025
Unprompted review
The Kennel Club logo

Reply from The Kennel Club

Thank you for your valuable feedback.

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