Olyndra London

I ordered a couple of items from Olyndra (order #84921) and they took two weeks to arrive, so that I was away when they were delivered.
The website says returns must be requested within fourteen days of delivery. Once I had established that the size was too small I requested a return on the tenth day after delivery.
On the thirteenth day after delivery, 'Claire M' from Olyndra customer service (or support) emailed me saying "Unfortunately, the 14-day return window has now passed, so we are unable to approve a return for a full refund or provide a return label."
Either they can't count or the majority of Trustpilot reviews are correct, and Olyndra is not to be trusted.
And all this 'London' stuff is rubbish - the return address, should you be enabled to proceed, is in China.

I am genuinely disappointed with this company. My order of the shoes firstly took so long to deliver. It turns out to be a cheap Chinese import. The shoes are nowhere near as advertised. Terrible construction. To add salt to the wounds the wrong size was delivered which I brought to the attention of Olyandra immediately. I ordered and paid for size 8.5 uk which is Europe 42.5. I received size 9 uk which is Europe 43. They do not fit well at all. Again after waiting 4 days i got a reply offering 80% store credit. I refused and a few days later was offered a 10% refund. Or return the shoes at my expense and again wait god knows how long for a refund. Olyndra is in fundamental breach of contract but refuse to do the right thing. I can return the shoes but the least they can do is send me a prepaid posting label.
Sorry for the long post just feel customers need to know what to expect.

I bought the shoes in good faith. The advert was so slick.They didnt fit. I asked for an address to return and refund. The address was CHINA!
They offered me 15% refund. Im hoping to negotiate more. Buyer beware.

I'm STILL waiting for my knitted cardigan ordered a few weeks ago. However recently on our UK TV they showed this same cardigan looking absolutely nothing like the one on the advert and in fact it wasn't even a knitted item, just like it has been photographed and printed. This company is a sham and if I ever receive my "cardigan" as described and ordered, I'll be very surprised but not holding my breath. Buyer BEWARE.

Charged me £2.99 for faster delivery,took 8 days to arrive.Numerous complaints have gone unanswered.Shop at Shoe Zone,better product,same price,better customer service

Do not buy from this company tried to return goods sent 3 emails so far with no reply just a bunch of Chinese con men not London..... Funny when u put a review on here compa
NY reply but don't reply to your emails disgraceful!!!!!

I saw the advert on Facebook and ordered 2 pair of shoes they arrived when they said. They are very comfy to wear the only issue which was my fault entirely was I ordered size 9.5 instead of a 9 just incase they were a bit tight. But I'm very happy with them

This company are misleading you. It’s a Chinese company. I ordered three pairs of shoes that were delivered to an address in England and not Scotland where I live. They will not answer calls or emails. This is a scam

this company is appalling should have read trustpilot first. impossible to contact by phone no replies to emails . They did not de my proper address so Courier returned goods cannot get them to confirm resend . Tracking of goods is impossible apparently sent to NW highlands some 200 miles NW of me and completely remote and likely uninhabited and half way up a mountain. This company are a disgrace. DO NOT USE .

Awful and would not recommend for anyone to purchase from the company
Delivery taking ages and the quality is awful
Can't get hold of customer service and when they finally get in touch they are useless
Don't buy from this business

The whole experience felt like a scam. It is not a company in UK, the name of olyndralondon is a trick. Once you put the order you can't cancel, they still delivered ( they charged me £2.99 of priority deliver 24hr despatch in my order, but delivered 10 days later) When I received the items I found they are ( blouse and sweaters ) made by very poor material with poor quality, not from the legitimate manufacturers, no trademark and description. The items are not as the same as advertised. When asked return they said I have to send the items back to China and pay international postage( I thought the items from UK when I ordered) . In this case they said if you don't want to pay the international postage then you can keep the items they will offer 15% of instant refunds. So I kindly accepted the 15% of instant refund ,but I never receive the 15% refund. I have to throw out the blouse I ordered as its rubbish.
My advice is to be careful before you put your order so don't lose your money like I did. If I read the reviews in the trustpilot before I would never order anything from olyndralondon.

It seems that it is impossible to make a return and get a refund. Very slow and inconclusive responses to emails. They obviously don't do the refunds etc. that we are used to with reputable companies. No one should buy from this company which appears not to be a genuine UK business. I think I'll have to let this go as a very poor experience. A pity I didn't see these bad, and frank reviews first.

15% of my order apparently refunded bank has not received it 13 days later

Olyndra London

Total amount refunded: £4.20 GBP. It may take up to 10 days for this refund to appear in your account.

Order summary
MIA ORTHOPEDIC SNEAKERS × 1
White / 6
£28.00

Subtotal

£28.00
Shipping

£0.00
Taxes

£0.00
Total

£28.00 GBP
Total paid

£23.80 GBP

£28.00
Refund


-£4.20
If you have any questions, reply to this email or contact us

Where is my refund. I have contacted my bank and it has not been received

Paid extra for fast dispatch,still took 10 days to arrive! No contact available, just annoying e-mails about buying more items. Quality of shoes was very poor.Wish I had read the reviews before buying.

Appalling I ordered size 12 they were more like size 16 and looked like they had come from a jumble sale. Obviously they needed to be returned, now I know why they don’t provide return details as it’s not possible. Absolutely criminal I suspect the company is based outside the UK

Great shoes so lite you don’t know you have them on. Quick delivery easy to track.

I ordered 2 pairs of shoes 2 months ago, one white and one natural. They are too big so have followed the procedure to contact Olyndra London via email. I must have sent about 10 emails in this time but have not had one reply. The galling thing is they are still emailing me with their special offers to this day. Unfortunately I don't know how to proceed with this. My advice is Save your money and DONT BUY FROM THIS COMPANY.

I am still waiting for my shoes. I paid priority delivery. But looking at the reviews ( which I should have done FIRST) I feel disappointed already 😕 and the definitely are NOT from LONDON. Will I ever learn 🤔😢

Because I saw your advertisement on Facebook about the shoes and then I ordered for this pair of shoes and when I received it and wore them they were very light and comfortable as it was shown in the advertisement

I agree with others, priority dispatch does NOT mean priority delivery. Only pair of shoes I have bought with no label inside to indicate size, manufacturer or materials, suspect made in some obscure Far Eastern canton. Not sure they will survive 2 summers. That said, at £25, they are comfortable enough and v light weight so will keep. (Too much hassle to worry about a return)