The Kennel Club Reviews 

Gary was a superstar! He answered every query I had!
He was very professional throughout the call and an absolute pleasure to deal with.
20/10

Gary talk me through everything I needed to do. Thank you

I felt compelled to leave this review after the outstanding service I received today from Aurelia at The Kennel Club.

I called with a long list of questions — at least eight in total — covering previous membership registrations, litter registrations, kennel name queries, payments, advertising a puppy, and more. Some of these were quite complex and I was honestly feeling rather fretful before making the call, worried that it would all be complicated and difficult to untangle.

From the moment Aurelia answered the phone, she was calm, professional, knowledgeable and incredibly polite. Not only did she patiently work through every single one of my questions with clarity and confidence, she also resolved an existing issue with my online account there and then while we were on the phone.

On top of that, she arranged for a duplicate registration form due to my partner’s name change. The deed poll and supporting documents had already been submitted, but she was able to locate everything immediately and ensure it was all processed correctly. What could have been a stressful and drawn-out process felt seamless.

I actually asked her how long she had been working at The Kennel Club because her knowledge and experience suggested many years in the role. I was genuinely shocked to hear she has only been there for a year. She is a credit to the organisation.

The Kennel Club clearly invests in training intelligent, proactive and capable staff, and Aurelia is a perfect example of that. She went above and beyond in every sense, and she completely turned my Monday morning around.

Please ensure her manager sees this review — she truly deserves recognition for her professionalism, efficiency and kindness.

I would not hesitate to recommend The Kennel Club, and I hope other customers are fortunate enough to deal with Aurelia. She was absolutely exceptional.

Thank you again.

Not even worth 1 star. I approached the kennel club to get my puppy registered. Then my puppy was stolen from me by her breeder. Who then claimed I had no rights registering the puppy with me as the owner... Even though kennel club issued me with a certificate stating I am the owner. They then withdrew my ownership giving it back to the breeder. The breeder and her friend are dog thieves who steal dogs and breed them to make money. I am totally shocked how the now royal Kennel club support people like this as recognised kennel club breeders. I even showed kennel club proof of me owning the dog even bank statements to prove I purchased my dog.
Absolute waste. Reality is I can now see why it isn't compulsory to register your puppy.

I received all the help and explanation I needed. She was patient with me and my slightly poor English. Really lovely lady

My query was dealt with in a helpful and professional manner. Thank you!

Very polite and extremely helpful sorted all my problems i had and returned my money i over paid

Gloria went above and beyond in her assistance with registering my puppies and kennel name - thank you!

After a really bad experience last week, I spoke to Liv, who couldn't have been more helpful. She should be rewarded for her kindness.

Assistant very helpful and dealt with my problem speedily. Very pleasant lady -lovely

Litter Registration had taken over a week to be even looked at,but,the young lady I spoke to checked it while I was on the phone,pushed it thru',so that I could put an advert on.Disappointed with all these extra costs for posting hard copies out with the price of the registrationd ATM

Excellent help from Liv when calling about a certificate order, Thank you :)

Gloria was extremely helpful throughout our call, explaining everything and more. Very much appreciated.

Lovely lady talking me through my queries. Very professional and knowledgeable, well done Gloria

Marie was helpful, knowledgeable, answered my questions and is an asset to the RKC!

Marie was polite, professional and highly efficient. She took ownership of our issues and delivered a highly satisfactory resolution in a timely manner.

Loren was extremely helpful, patient and kind she got my problems sorted and gave some helpful advice too.

Very very good

We had issues with your system when registering our litter.
We called in and fortunately spoke to Gloria who was extremly helpful and patient. She was able to correct the error and process our payment.
Thank you Gloria - we wish all agents were as helpful!

Very, very helpful, so polite and friendly, new exactly what to do.