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The Home Delivery Guys Reviews 

188
•
TrustScore 4.5 out of 5

4.7

Courier and Delivery Service
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Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently state that the service is exceptional, noting that staff members go above and beyond to ensure items are safely delivered, assembled, and properly installed. Consumers also deeply appreciate the clear communication, polite demeanor of the team, and useful live tracking tools provided throughout the delivery day. However, some people mentioned that overall communication could sometimes be improved and delivery schedules occasionally suffered from unexpected time delays. A few reviewers also experienced notable difficulties trying to reach customer support or getting prompt assistance when scheduling issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, praising the helpful and polite drivers.... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently helpful,... See more

Service

Consumers find service to be exceptionally positive, describing it as professional, friendly, and reliable.... See more

Product

Customers consistently note positive experiences with product, expressing delight with their purchases and... See more

Customer service

Customers report a high level of satisfaction regarding customer service, highlighting constant communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The guys drove down to the Isle of Wight with our Signature furniture order. We were kept informed of their progress and they arrived at the beginning of the agreed delivery slot. They then carried ev... See more

Rated 5 out of 5 stars

Paul and Brad delivered and installed our kitchen/dining room sofa on time in the most efficient and friendly manner. No mess left and all packaging materials taken away. Thanks guys, would definitel... See more

Rated 5 out of 5 stars

The two delivery men were terrific! Nothing was too much trouble, and they made sure I was happy with everything from start to finish. They went the extra mile by laying cloths down to protect the gla... See more

Rated 5 out of 5 stars

Re: Range cooker delivery. Great communication and friendly, prompt service. Assisted moving the item right into place. Could see it was safely stored/packaged in the van. Very much appreciated, would... See more

Company details

  1. Courier and Delivery Service
  2. Courier Service
  3. Delivery Service
  4. Shipping and Mailing Service
  5. Shipping Company
  6. Shipping Service

Written by the company

Home delivery service offering 2-man home delivery within the UK and Northern Ireland. We also arrange returns to Victorian Plumbing and Bathroom Mountain. You can book delivery to Northern Ireland and a courier to Northern Ireland. We offer 1 or 2-man delivery of tables, sofas, mattresses and other furniture and large items.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

188 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(188)

140 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Andy B delivery.

Andy B delivered our order on time, and was very helpful bringing very heavy package into hallway. Easy to track item from time of pick up to delivery. Excellent service.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Damaged package

The package has been delivered damaged. Driver left it in the communal area, did not deliver until the flat and disappeared. I did not have a chance to check the package and refuse the delivery.

28 June 2025
Unprompted review
Rated 5 out of 5 stars

Mark R was excellent

Mark R was excellent, why can’t all delivery drivers be like him. Very helpful, from start to finish and went beyond as we had a little miner issue. Nothing to do with the delivery service may I add. Again keep up the good work, maybe EVRI, DPD and Amazon should take a leaf out of his book.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Two guy delivery on time....they use…

Two guy delivery on time....they use tracker so could see how they were progressing. Two nice guys ...polite and delivered quickly without fuss. Would use them again as it's nice to see efficiency and politeness.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Victorian Plumbing return

Used to return an unwanted Victorian Plumbing Order. Excellent service and communication. Collection and delivery all went smoothly with tracking and photographic confirmation. Would recommend.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The company were very accommodating. I had to change the original delivery date, which was rearranged seamlessly, and amazingly for a Sunday! I was kept informed all the way and the tracking was incredibly helpful. Lee arrived right on time. Thank you.

24 May 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant idea had 8 very…

Absolutely brilliant idea had 8 very large boxes of fleece material delivered and the drive was amazing got them in to the house for me we offered to help but he eas very polite and said 'thank you but there heavy ' I'm disabled, and my father is 71 so kind of him 10/10

21 May 2025
Unprompted review

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