Explained what was happening to my 89 year old mother very clearly . Did not rush the appointment . My mother was very anxious but they talked her through each part of the assessment & explained a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Sruthi asked me many hearing and health related questions and did an examination of my ear canals followed by a hearing test. She explained the results clearly and then proceeded to calibrate my new... See more
Company replied
I saw Mr Pranosh James on 17th August 2026 at Hastings Station Plaza. He was absolutely brilliant, especially at listening to my “problems” with the hearing aids, and explained everything clearly, and... See more
Company replied
Easily booked and attended appointment 4 days later. Very good audiologist less than an hour later I was fitted with my first hearing aids and able to hear with clarity for first time in several years... See more
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Company details
Written by the company
We’re The Hearing People, and hearing is all we do. We keep hearing care simple and human, so it’s easy for everyone to access. Hearing brings joy into everyday life, and everyone deserves to tune into more of those special soundwaves. We deliver both NHS‑funded and private hearing care, with the same level of expertise, warmth and attention for every patient, every time. The Hearing People is a trading name of Audiological Science Ltd.
Contact info
United Kingdom
- thehearingpeople.co.uk
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very pleasant lady and knowledgeable…
Very pleasant lady and knowledgeable and helpful would recommend to anyone.
20 July 2026
Reply from The Hearing People
Hi Penny, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Hearing test review
I was very nervous about being tested but I was made to feel very welcome and relaxed during the whole appointment.
The actual test was very efficient and well explained beforehand.
My results were explained to me very clearly as were the options available to me.
I highly recommend this service - it's fantastic to be able to access it.
20 July 2026
Reply from The Hearing People
Hi Sheila, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Fantastic service provided by…
Fantastic service provided by Sruthi,very helpful and gave me her complete support. Can’t recommend this service enough
20 July 2026
Reply from The Hearing People
Hi Perry, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Very friend and simple process
Very friend and simple process. Inexpensive hearing aids and we're exceptionally helpful
20 July 2026
Unprompted review
Reply from The Hearing People
Hi Ashley, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
The practitioner was excellent
The practitioner was excellent. He gave my husband a new hearing aid and explained how to link it to his phone. My husband was extremely impressed
20 July 2026
Reply from The Hearing People
Hi Corinne, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Dona who looked after me was excellent
Dona who looked after me was excellent. She was very warm friendly and informative. She had plenty of time for me and very thoughtful.
17 July 2026
Reply from The Hearing People
Hi John, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Professional and friendly servce
It was carried out in a very professional manner. Everything was explained clearly and comprehensively by the Audiologist in a friendly and reassuring way
17 July 2026
Reply from The Hearing People
Hi Brian, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
A good experience
The Audiologist was polite, friendly and professional. The advice given was succinct and relevant.
16 July 2026
Reply from The Hearing People
Hi Marc, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Manjula, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
I had a very good experience today ....
I had a very good experience today, I apologise as I have forgotten the young lady's name ..
she welcomed me into the room, explained about the service that she was offering and ran through it thoroughly
I left the building with my new hearing aids and was very comfortable walking through the shopping centre on my way home
16 July 2026
Reply from The Hearing People
Hi Margaret, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
No sales pressure and no quibble refund
What impressed me about Febin was the complete lack of sales pressure, allowing me lots of time to try out a couple of new aids, and most importantly refunding my money when i felt the aids were not sufficiently better than my NHS ones. When you’re potentially spending such a lot of money, it’s good to know this company can be trusted to treat you fairly.
16 July 2026
Unprompted review
Reply from The Hearing People
Hi Camilla, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Impressive experience
Joshua very knowledgeable and put me at my ease. Very easy to understand and results explained in everyday terms.
15 July 2026
Reply from The Hearing People
Hi, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
We had an appointment with Pranosh…
We had an appointment with Pranosh James and it was a Wonderful experience! We would Highly recommend the hearing people!
3 July 2026
Unprompted review
Reply from The Hearing People
Hi Maria, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Appointment
Everything was explained to me very well during my appointment, Joshua was very kind and made me feel at ease ,
16 July 2026
Reply from The Hearing People
Hi Sheila, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Reply from The Hearing People
Hi Colleen, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Sruthi put me at ease.
Sruthi put me at ease.
She explained all the procedures
Overall a pleasant experience for what might have been a bit stressful otherwise
Thank you
8 July 2026
Unprompted review
Reply from The Hearing People
Hi Andrew, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Brilliant!
Caitlin was absolutely superb in improving my hearing and confidence dramatically. She cleared my blocked ears, gave me a hearing test and measured me for all-new aids and moulds all on our first meeting.
Previously all these things would have been carried out by different people at different surgeries on different dates.
And it was all done with such charm and professional skill that I feel as though I cannot express my appreciation enough ..
Thank you so much,
Chris
previously all of these would have been done by different people at different surgeries on different dates. Quite brilliant! And all done with charm and professional skill.
15 July 2026
Reply from The Hearing People
Hi Chris, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
Great service.
My husband went to Plas Med for an assessment Sajana was excellent explaining clearly what my husband had to do regarding his hearing test.
He was fitted with hearing aids and what a difference it has made I cannot remember the last time I spoke to my husband without having to shout or repeat myself.
Excellent service and an extremely knowledgeable and caring audiologist.
15 July 2026
Unprompted review
Reply from The Hearing People
Hi Linda, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
A very comforting experience The whole audiology appointment was…
The whole audiology appointment was carried out very professionally friendly,informative and caring for the patient.The fitting was a good experience and all stages were explained and explained in detail.
15 July 2026
Reply from The Hearing People
Hi Dennis, thank you so much for taking the time to share your feedback. Helping people experience the best hearing possible is exactly what we’re here for!
Your lifetime aftercare means we're always here whenever you need advice, support or an adjustment. You can contact us at info@thehearingpeople.co.uk or give us a call on 0345 163 0345.
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