The Hay Shed Reviews 

274
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how much their lovely pets adore the extensive selection of natural treats and the consistently fresh, premium-quality hay provided by the business. Many people also point out the exceptionally fast delivery service, emphasizing that heavy packages always arrive securely wrapped and in wonderful condition right on time. However, some customers also noted experiencing issues with occasional dusty batches, unexpected product inconsistencies, or split packaging that negatively impacted their experience. A few consumers also mentioned receiving suboptimal items containing mostly tiny shards and dust instead of proper leaves.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptionally fresh, green, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting that the hay is fresh, smells... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast and prompt shipping... See more

Order

Reviewers highlight positive aspects of order, consistently praising the fast and reliable delivery process.... See more

Service

Consumers find service to be exceptionally positive, describing it as polite, prompt, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service and care. Super fast at answering any queries. My 7 house bunnies love all the treats and found their favourite hay mix ,they can smell it before I’ve even opened the box... See more

Company replied

Rated 5 out of 5 stars

Decide to try Hay Shed after struggling to get my bunnies to eat the popular brands of hay available online and in pet shops. I ordered the meadow hay with a marigold and dandelion topper, and oat hay... See more

Company replied

Rated 5 out of 5 stars

So I always use small businesses for my bunnie's hay and treats. I've ordered 'green' hay before from companies with varying degrees of success (some bales were more like straw) I heard about the hay... See more

Company replied

Rated 5 out of 5 stars

Our buns cannot get enough of The Hay Shed hay. The green wheat hay has become their all time favourite, with oat hay a close second and they’ve never eaten so much! So impressed with the quality, l... See more

Company replied


Company details

  1. Pet Store

Written by the company

Welcome to The Hay Shed! We have been producing the greenest grass for decades, which has been perfectly prepared for your pets. We grow, mow, dry and pack our premium hay, all from our family farm based in Northumberland. Great care is taken at every stage to ensure unbeatable quality and nutrient-dense hay for your small pets.


Contact info

4.8

Excellent

TrustScore 5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(274)

123 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

I've reviewed three stars not one because...

I've reviewed three stars not one, because my bunnies love the Green wheat hay. HOWEVER, despite my communications with the company a few weeks ago, The Hay Shed are still selling boxes of so-called Super Forage with large chunks of apple and carrot. Rabbits should only be be fed small portions of dried fruit as a treat. This Super Forage is equivalent to a human Superhealthy box of Broccoli -mixed with Mars Bars. What do you think your kids would scoff enthusiastically?? The serious difference here is that an over rich diet can be deadly for rabbits. Their diet should be 80% hay. Rabbits will selectively eat the yummy stuff and not eat enough hay which (in a short period of time) could cause obesity, gut problems and most seriously, stasis. Dental and gut problems are very common problems from not eating enough hay. A lot of inexperienced rabbit owners/guardians are not aware of this. I have 20 years experience of having free roaming rabbits and am a trustee of a registered rescue charity.

7 July 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Good afternoon Jane,
Thank you for taking the time to leave a review regarding our hay and the superfood forage. We are disappointed that you felt the need to leave a review regarding our Superfood Forage, as we have already gratefully taken your previous feedback on board through private emails and are in the process of modifying our forage range with veterinary advice.
New product development takes time, and we are hoping to launch this updated range in the coming weeks.
We are thankful for your feedback, but upset that you have felt the need to leave a negative review despite already working with you on this.
Kind regards,
The Hay Shed Team

Rated 5 out of 5 stars

Great for fussy bunnies

The bunnies are really fussy when it comes to hay, but they both love the hay from The Hay Shed and delivery is always really quick. I know I can order just before running out and the hay will be delivered in the next day or two.

27 June 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

So lovely to read this great review from you, Steph! Thank you for taking the time!

Rated 5 out of 5 stars

The hay shed is second to none in our…

The hay shed is second to none in our opinion here @the_bunnny_w4rren
We’ve tried a fair few hay companies in the past but “nooothing compares to youuuu”
Everything from the selection of hays right down to the cronch is the best!
Try it for yourselves if you don’t believe us!
You will NOT be disappointed!
Sooo difficult to pick a favourite as they all go down so well. 💯
Keep doing what you’re doing guys & gals! 👏🏽
From the hoppiest bunch of floofs!
Obi 🖤 Leia 🤍 chewie 🤎 binky 🩶

28 June 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for leaving such a sweet review! Always delighted to hear how much your floofs love our hay!

Rated 2 out of 5 stars

Checkout experience hasn’t been great

Checkout experience hasn’t been great, the subscription journey isn’t clear and hasn’t worked for me. Furthermore DPD delayed the delivery, delivered on a day I wasn’t home and then I had to collect the parcel from a local hub.

12 June 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for your review, Kishan. We are really sorry for the issues you have experienced with our checkout process, subscription journey and DPD. As a small team, we try our best to resolve any problems customers experience as quickly as possible. Please send our team a detailed description of the issues you are experiencing with the checkout process and subscriptions, and we will try our best to rectify them. Regarding the delay of your delivery from DPD, we are very sorry. Unfortunately, once the parcel has been collected from our farm, any the delivery and any delays are out with our control. I will raise a complaint with DPD directly.

Rated 5 out of 5 stars

Amazing hay

Amazing hay, the bunnies love their subscription of hay. They really enjoy the Oat hay. That’s a treat to go alongside the Timothy hay. Thank you for the most delicious hay.

8 June 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you, Dawn! Delighted to hear they love our Timothy and Oat!

Rated 5 out of 5 stars

"Delicious hay" say my buns

Delivered v quickly after ordering. Really good top quality tasty hay, bunnies 1000% approve. One very happy human slave!!!

29 May 2025
The Hay Shed logo

Reply from The Hay Shed

Haha, thank you Clare! Love to hear how much they enjoy it!

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend. Best quality hay I’ve purchased, even our vet has commented on the quality and asked where I get it. Works out cheaper than buying pet shop hay and far better quality. Being able to subscribe has taken the thinking and effort out of it. The treat/forage bags are a lot more affordable than pet shop bought items. Also, nice to know we’re supporting a smaller company. Thanks, Hay Shed!

24 May 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you, Ashton! Delighted that you are loving our hay, treats and forage!

Rated 5 out of 5 stars

Won’t get my hay from anywhere else

I’ll never buy my Timothy hay from anywhere else, The Hay Shed is genuinely unmatched. I’ve been buying from them for a good 6 months now if not longer and they never disappoint.
I have two guinea pigs who beg for hay every day and eat every last piece!
The quality of their hay is 10/10, I buy their Timothy hay every 2-3 weeks and it’s so long and green, honestly other brands just don’t compare.
Their customer service is also brilliant, any problems or concerns are dealt with efficiently and compassionately I do not have a bad word to say about them!

15 May 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

We are delighted to hear your piggies love our Timothy Hay! Thank you for taking the time to leave such a kind review.

Rated 5 out of 5 stars

We ONLY use The Hay Shed now!

We came across The Hay Shed at the National Rabbit Festival in 2024 and they had a great pick and mix deal on. We bought some samples for our 3 buns and after they had scoffed the lot in minutes we made our first online order. After trialling a couple of options, our dedicated hay connoisseurs told us they preferred the Green Wheat Hay. We love it because the strands are so long it's very easy to clean up if it gets on the floor. They love it for the long strands that they can just keep munching and munching without going back for another mouthful as many times. Lovely green colour too tells us it's packed full of the good stuff. Our buns would not be impressed if we went back to getting hay from anywhere else. We do bulk orders of hay and add in a couple of forage mixes and treat bags too. Would highly recommend trying their hay for your small pet! We've also used The Hay Shed to send hay to rescue shelters in need. It's a great initiative to help rabbit and small animal rescue get the supplies they need.

18 April 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for taking the time to write this review, Lizzie. It is super to hear how much your buns love our Green Wheat Hay. Hopefully, we will see you again at this year's National Rabbit Festival for more goodies!

Rated 5 out of 5 stars

The best hay quality I ever had

The best hay quality I ever had! My rabbits absolutely love it.

24 April 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

So lovely to hear how delighted you are with our hay. Thank you for leaving a review :)

Rated 5 out of 5 stars

Have been buying hay from this company…

Have been buying hay from this company for a few months now, I am really pleased with the quality of the different hay, both my buns give this company a thumbs up, great value, fresh smelling long stemmed hay, next day delivery and the boxes when empty make great tunnels, hide places and leap on ledges that keep my buns entertained

14 April 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you for leaving such a kind review, Paula! It is super to hear how much you love the hay and our boxes for entertainment!

Rated 5 out of 5 stars

I have 13 guinea-pigs who have been…

I have 13 guinea-pigs who have been enjoying their fresh , tasty hay for the last 6 months . The delivery problem over Christmas was quickly sorted. I have it delivered every 4 wks, good system. Just tried the oat hay , well worth a try!

3 April 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Delighted to hear all 13 piggies are loving the hay, Rosemarie!

Rated 5 out of 5 stars

Great product and service

My guinea pigs look disappointed when they're given hay which is not from the hayshed! I'm sure it's the only hay that is truly dust free as well. Always good quality and fast delivery. Had a delivery mix up due to courier error recently but it was quickly resolved by Ian when I contacted customer services. Otherwise, extremely reliable and great value for money per kg compared to some big pet shop chain stores!

28 January 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you, Emma! So pleased to hear they love our hay and that your delivery experience was resolved quickly :)

Rated 5 out of 5 stars

Amazing quality hay

Amazing quality hay. Green, long strands, clean and smells lovely. Very informative website and fast shipping. Good deal for subscribers which I really appreciate too ;) Definitely I would recommend!

28 March 2025
Unprompted review
The Hay Shed logo

Reply from The Hay Shed

Thank you, Millie!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look