I am so happy with my order from gourmet pantry.Delivery was fast and food was beautifully packed.I had variety of snack foods and they all look delicious. Jen’s biscuits are so delicious, highly rec... See more
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Review summary
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Reviews shaping this summary
We have appreciated the convenience and the quality of the meals from Gourmet Pantry . It was recommended to us by a neighbour who is on his own. I have been involved in food preparation as a consum... See more
i have purchased the tart cases from many different places and they always turn up chipped and broken. The gourmet pantry package delicate items with so much care and include a note letting Australia... See more
Company replied
Exceptional online service as usual, my Dad loves his hampers of special treats he wouldn't normally be able to buy as an 86 yr old pensioner. I love being able to spoil him from a distance and the se... See more
Company replied
Company details
- Gift Basket Store
- Corporate Gift Supplier
- Gift Shop
- Gourmet Grocery Store
- Hobby Store
- Online Food Ordering Service
Written by the company
The Gourmet Pantry was founded by Australian foodies to help bridge the gap between gourmet food distributors and the people who enjoy their products. We are exclusively online to keep the prices of our products low, and so we can supply Australia's best food brands to customers wide across the nation! We supply only Australia's best brands. Today, we represent household names like Ernest Hillier Chocolates and Valley Produce Company, as well as regional Australian brands such as The Regimental Condiment Company. We also venture up to the Mediterranean coast to supply Italy's favourite one-pot gourmet meals from Tiberino.
Contact info
2 Sawmills Way, 3228, Torquay, Australia
- 1300 936 406
- info@thegourmetpantry.com.au
- thegourmetpantry.com.au
4.8
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Reply from The Gourmet Pantry
Thank you so much for your lovely feedback, Tayla! We're thrilled to hear you’re enjoying our products. We’re passionate about sourcing only the best, and it means a lot to know it’s appreciated. We look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
It was so easy to buy the products
It was so easy to buy the products, but l wanted 6bottles but only had 5 so that was all l could order
18 August 2025
Reply from The Gourmet Pantry
Thank you for your feedback, Ellen! We're glad to hear the ordering process was easy for you. We're sorry we didn’t have the full quantity you were after this time. Our stock can move quickly, but we're always working to keep it well stocked. If there's something you'd like next time, please don't hesitate to give us a buzz before ordering and we'll do our best to assist.
Sarah - The Gourmet Pantry Team.
Seamless ordering and quality products
I was really impressed with the bereavement gift hamper I ordered. The online process was seamless, the hamper was very reasonably priced, and the quality of the products was excellent. It arrived within just a couple of days and was a thoughtful way to show support to a dear friend during a difficult time.I would definitely recommend The Gourmet Pantry.
20 July 2025
Reply from The Gourmet Pantry
Thank you so much for your thoughtful review, Frances. We're truly honoured that you chose The Gourmet Pantry for such a meaningful gift. It's wonderful to hear that the ordering process was smooth and that the hamper met your expectations in both quality and presentation. We're grateful for your recommendation and hope to assist you again in the future.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Thank you so much for the kind words, Bruce! We're thrilled to hear the website was easy to navigate and everything arrived on time. Looking forward to helping you again soon.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Thank you so much for your lovely review, Lesley! We're so happy to hear everything arrived promptly. We appreciate your support and look forward to assisting you again soon.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Thanks for the wonderful review, Mark! Great to hear that the website was easy to use and that your delivery went smoothly.
We’re glad everything met your expectations and look forward to having you shop with us again.
Sarah - The Gourmet Pantry Team.
Reply from The Gourmet Pantry
Thank you so much for your fantastic feedback, Amanda! We’re thrilled to hear the selection was enjoyed by the lucky recipient. Looking forward to delighting you again soon.
Sarah - The Gourmet Pantry Team.
Just a wonderful team to deal with
Just a wonderful team to deal with. So professional and products beautifully packaged. I love this company.
26 July 2025
Reply from The Gourmet Pantry
Thank you for your wonderful review, Jennifer! We're so pleased to hear you’ve had a great experience and appreciated the packaging and service. We look forward to helping you find something special again in the future.
Sarah - The Gourmet Pantry Team.
Love the ease of phone ordering as I am…
Love the ease of phone ordering as I am sight impaired. The hamper was absolutely amazing and I will be ordering again. It was delivered in 24 hours much quicker than expected
22 July 2025
Reply from The Gourmet Pantry
Thank you so much for your wonderful review, Janette! We're thrilled to hear that our phone ordering process was easy and accessible for you. It means a lot that the lucky recipient loved the hamper, and that it arrived so quickly, We can’t wait to help with your next order. Thanks again for choosing The Gourmet Pantry.
Sarah - The Gourmet Pantry Team.
The delivery was prompt and within my…
The delivery was prompt and within my expected delivery date. It was a smart way of packaging the goods properly so that they don't break. Packaging is mostly important during deliver as I won't want to receive them being broken or damaged and you did a great job with the packaging. Quality of the pastry bases was good, and it really catered to what I wanted. I ordered the pastry bases for some social events and my friends loved the tarts I made from the pastry bases. Thank you so much for the service. I won't regret ordering again for my next events.
22 July 2025
Reply from The Gourmet Pantry
Thank you so much for your wonderful feedback, Hazwani! We’re thrilled to hear that your order arrived on time and in perfect condition.
It’s also great to hear that the pastry bases met your expectations and were a hit at your social events.
We really appreciate your kind words and look forward to helping with your next event. Thanks again for choosing The Gourmet Pantry!
Sarah - The Gourmet Pantry Team.
It was easy to order on line and they…
It was easy to order on line and they took care to deliver to a person.
22 June 2025
Reply from The Gourmet Pantry
Thank you for your kind words, Tracey-lee! We're so glad to hear that you found the online ordering process easy and that the delivery was handled with care.
Ensuring your gift reaches the right person safely is very important to us, so it's great to know that came through in your experience.
We appreciate your support and hope to serve you again soon!
Sarah - The Gourmet Pantry Team.
Great quality products! Excellent service.
The ease with which I could negotiate your website. I have experienced other website where I could not easily find what I wanted. The quality of products are the best.
The goods came well packed and beautifully presented in the box
18 July 2025
Reply from The Gourmet Pantry
Thank you so much for your lovely feedback, Helen! We're thrilled to hear that you found our website easy to navigate and that your experience stood out compared to others.
It’s also wonderful to know that the quality and presentation of your order met your expectations. We take great pride in both our products and packaging, so your comments mean a lot to us.
We appreciate your support and look forward to helping you with your next Gourmet Pantry order.
Sarah - The Gourmet Pantry Team.
On time 👍
A very efficient process had our hamper rapidly delivered to the address with all items intact and as described.
18 July 2025
Reply from The Gourmet Pantry
Thank you so much, Richard, for your kind review! We're delighted to hear that your hamper was delivered promptly and arrived just as expected. It’s always our goal to provide a smooth and reliable experience, and we're glad we could deliver that for you.
We appreciate your support and hope to welcome you back to The Gourmet Pantry again soon!
Sarah - The Gourmet Pantry Team.
My order was dispatched quickly and…
My order was dispatched quickly and arrived with protective packaging and beautifully presented - so it could have been used as a gift.
18 July 2025
Reply from The Gourmet Pantry
Thanks so much for your lovely review, Elissa! We're so glad your order arrived safely and beautifully packaged.
Enjoy the Ottolenghi goodies – we hope they bring lots of delicious moments!
Sarah - The Gourmet Pantry Team.
Home welcoming
Great range and was a thrill for my sister and brother in law when the parcel arrived. They had just moved into their new house and had no snacks so they got into the hamper straight away :)
3 July 2025
Reply from The Gourmet Pantry
Thank you so much for your lovely review, Jeni! We're thrilled to hear the hamper arrived at just the right time to welcome your sister and brother-in-law into their new home. Nothing beats having a stash of gourmet snacks ready to go when you're still unpacking boxes.
We’re so glad it brought a little joy (and deliciousness) to their doorstep. Thanks again for choosing us to be part of their special moment.
Sarah - The Gourmet Pantry Team
Reply from The Gourmet Pantry
Thank you for your feedback, Heather — we're sorry to hear that your experience didn’t meet expectations. We always aim to create beautifully presented hampers filled with quality products, so it’s disappointing to hear that we missed the mark this time.
We’d really appreciate the opportunity to learn more about what fell short so we can improve. If you’re open to it, please feel free to reach out to us directly on 1300 936 406 with more details.
Thank you again for taking the time to share your thoughts — it helps us do better.
Sarah - The Gourmet Pantry Team.
Wide range of baskets to suit all…
Wide range of baskets to suit all tastes and circumstances. Delivery on time (early actually) price very reasonable. Will use again
2 July 2025
Reply from The Gourmet Pantry
Thank you so much for your lovely review, Matthew! We're delighted you found the perfect gift and that your delivery arrived even earlier than expected. We really appreciate your support and look forward to helping you again soon.
Sarah - The Gourmet Pantry Team.
Love my Christmas Bonbons very prompt…
Love my Christmas Bonbons very prompt delivery. Thankyou
27 June 2025
Reply from The Gourmet Pantry
Thank you so much for your kind words, Pam! We're so glad to hear you loved your Christmas bonbons and that they arrived promptly. Thanks again for choosing The Gourmet Pantry.
Sarah - The Gourmet Pantry Team.
What's wrong with this company
What's wrong with this company, stop annoying about a feedback... I never want to hear about you again, don't do business with them, YOU WILL REGRET IT I GIVE YOU A F FAIL, FAIL, FAIL!!!!!!!!!!!!
1 June 2025
Reply from The Gourmet Pantry
Thank you for your feedback, Garry. We’re sorry to hear your experience with us left you feeling this way. While it’s not the kind of review we hope for, we do take all feedback on board and use it to improve where we can.
It sounds like something clearly didn’t sit right, and while we may not know the details, we regret that we didn’t meet your expectations. If you ever choose to reach out, we’d be happy to better understand what went wrong.
Sarah - The Gourmet Pantry Team
My sister loved ger gift and it was…
My sister loved ger gift and it was sent and arrived very quickly... thank you
26 June 2025
Reply from The Gourmet Pantry
Thank you so much for your lovely review, Mel! We're thrilled to hear your sister loved her gift and that it arrived quickly. We truly appreciate you choosing The Gourmet Pantry and look forward to helping you spoil your loved ones again soon.
Sarah - The Gourmet Pantry Team.
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