The Flooring Guys Reviews 

300
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers had a great experience with this company. Customers consistently praise the product quality, noting items are often beautiful, soft, and exactly as described online, fitting perfectly into their homes. Many people highlight the excellent service, with staff being professional, knowledgeable, and helpful, providing great advice and efficient installation. Reviewers also appreciate the competitive and outstanding pricing, making quality products accessible. However, some customers also noted product inconsistencies, such as rugs being slippery, having ripples, shedding, or arriving with strong smells or faded colors. A few other people also felt that installation services sometimes had issues like incorrect floor leveling, or experienced rudeness and poor communication from staff.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the quality, appearance, and... See more

Quality

Customers consistently note positive experiences with quality, often describing products as beautiful, soft,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the professionalism, knowledge,... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, knowledge, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting extremely good and competitive pricing,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The communication is good throughout tracking. They are very competitive with prices. The rug is a little slippy on my tiles so I bought some carpets grips to hold it in place. The rug is of good qual... See more

Rated 4 out of 5 stars

Easy to order & complete payment. Had to chase up my order & once I did delivery came quickly. Love the 2 rugs. 1 of the rugs flattened out well, the round one has ripples & finding it hard to flatten... See more

Rated 4 out of 5 stars

Great looking rug. Good value Had a strong smell that took 3 days to stop. Sheds a lot - like having a pet

Rated 5 out of 5 stars

Excellent price point, quality and fast delivery. Happy my rug was made in Turkey, not China, and certified to not use child labour. Feels soft and looks perfect. Contemporary yet with nods to classic... See more


Company details

  1. Flooring Store

Written by the company

Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs


Contact info

4.1

Great

TrustScore 4 out of 5

300 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.1

All reviews

(300)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The rug that I purchased has a chemical…

The rug that I purchased has a chemical odour that is extremely strong. I had to wash it and leave it outside for a week and still the smell is strong and noticeable. It is very disappointing and concerning. I will not be buying from here ever again.

28 November 2022
Rated 5 out of 5 stars

Lovely rug

Lovely rug. Delivered safe and soundly.
Very happy with this provider and would recommend.

24 November 2022
Rated 1 out of 5 stars

Disappointed

Showed item available on website but days later after I had paid for it I received an email saying it was out of stock. So frustrating as I needed this for a housewarming gift.

28 October 2022
Rated 5 out of 5 stars

Happy Turkish Rugs...

Hi Flooring Guys, I ordered three rugs on 15 Aug 22,
received Invoice & paid through Paypal on 15 Aug 22.
The delivery/service, communication was good - rugs arrived 22 Aug 22. Excellent...
We also received 'Order complete' Invoice on 1 Oct 22 although we had paid account - oversight a bit of a worry.
Attempted last review but was difficult - separate reviews for 3 rugs & requiring photos.
Otherwise all well - very happy with purchase, Sandra

15 August 2022
Rated 4 out of 5 stars

Excellent range of flooring and easy to…

Excellent range of flooring and easy to navigate website. Ordering was a breeze.
My only criticism is that the delivery drivers require assistance at destination to unload. I didn’t have anyone at home to help and I’m not the strongest person on the team. Thankfully, they arranged for an additional driver to attend to help unload. Easy.

17 October 2022
Rated 5 out of 5 stars

Great flooring options to suit all budgets.

After the February floods here in Lismore I approached Oaten's in Casino for help with new flooring. They had many options at various prices. I was able to choose vinyl planking that matched perfectly with the teak hardwood floors found in the rest of the house for the laundry area and a gorgeous soft pile carpet for a bedroom. Both were very reasonably priced.

31 August 2022
Rated 1 out of 5 stars

Increased price by 30% after placing order

Ordered and paid in full for some Hybrid flooring from their website for pickup from their Sydney store (which was the only pickup option on site). An hour later they called and said that there is an additional interstate delivery fee of over $60!!! (I was collecting the item from their shop) This extra fee increased the overall price by 30%!!. The web site makes no mention of a huge surcharge if you don't order a certain amount, the website also mentions a 5% discount if you follow their instagram which does not work either. They did refund straight away without delay, but their web site is very deceptive to make it look like they are good prices but they are not. The only contact number is a 1300 number but when I called it I just got a mobile phone message bank, so not even sure if they have a land line, they did call me back from a mobile number shortly after. I'll not be going back regardless of what "great price"they have on their web site.

14 July 2022
Unprompted review

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