The Flooring Guys Reviews 296

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality of the products, noting that items like rugs and flooring are soft, look perfect, and are exactly as described on the website. Many people also highlight the competitive and outstanding prices, finding great value compared to other sellers. The staff is consistently described as professional, helpful, and knowledgeable, offering good advice and making the entire process simple and well-organized. However, some customers also noted issues with product quality, such as a rug that looked faded or had ripples, and faulty flooring that was difficult to install. A few other people also felt that the service was unprofessional, citing problems with punctuality, incomplete work, and damage to property during installation.

What people talk about most

Product

Customers generally report positive experiences with the products, often highlighting their good quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as very good, amazing,... See more

Service

Consumers find service to be ambiguous, with many praising the professional, helpful, and efficient service,... See more

Staff

People report positive experiences with staff, highlighting their friendliness, helpfulness, and... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and extremely good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent price point, quality and fast delivery. Happy my rug was made in Turkey, not China, and certified to not use child labour. Feels soft and looks perfect. Contemporary yet with nods to classic... See more

Rated 5 out of 5 stars

The flooring guys Willoughby Benjamin and Jason have done a fantastic job laying my hybrid floors. Benjamin and Jason gave me good advice and options which other companies did not. The quote was strai... See more

Rated 5 out of 5 stars

1st of all the rug I purchased is AMAZING QUALITY.!! ITS BEAUTIFUL!! ITS A KENDRA. Customer Service is Excellent. Tracking Notices spot on. Will be definitely buying more rugs from The Flooring Gu... See more

Rated 5 out of 5 stars

Had a really great experience buying laminate flooring here! Ross was super helpful, he answered all of my questions and offered a lot of great advice. The price and quality of the product are amazin... See more


Company details

  1. Flooring Store

Written by the company

Sydney Flooring Specialist, supplying hybrid flooring, laminate flooring, engineered timber flooring and rugs


Contact info

4.2

Great

TrustScore 4 out of 5

296 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(296)

51 reviews in the last 12 months

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Rated 2 out of 5 stars

At my school they have the NFD Arizona…

At my school they have the NFD Arizona Oxford Blue on Black Carpet Tiles in my classroom and I got carpet burn multiple times on it, and i recently have one on my knee that has a horrible dark red graze and is taking months to heal.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t Ask for Better

The whole experience was painless, website easy to negotiate, extremely good pricing, quick delivery with notification along the way, could ask for better service, and so, so happy with our new rug.

16 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing job

Amazing job, they replace our floors in only 2 days. Staff were very friendly and easy to deal with. Would recommend, 5 stars.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

A very friendly and helpful bunch of…

A very friendly and helpful bunch of guys.
They advised on the products without being pushy.
They have a massive collection, from the budget price bracket, to the more premium brands.
Their prices are very competitive, and I found them to be cheaper than other outlets / suppliers.
I ordered my flooring (120mts) on Thursday, and collected it today, extremely quick.
They also help me load my Ute and trailer.

Without doubt, I would recommend the Flooring Guys of Slacks Creek, Queensland.
Thanks Guys, great service, and great product at a very competitive price

26 May 2026
Unprompted review
Rated 5 out of 5 stars

The rug looks great in our living room

The rug looks great in our living room. Perfect for the industrial decor we have. These types of purchases on line can be a bit hit and miss but the rug is exactly as described and shown on website. Delivery was a bit slow but process was smooth and rug was in great condition when it arrived.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rug!

Have been waiting for my carpets to be cleaned & today I’ve finally put down my beautiful new rug, This is to replace the original one I had & it fits into the room so well & looks amazing.

Delivery was prompt, the whole process ran smoothly.Thank you so much, will certainly use this company again!

10 March 2026
Unprompted review
Rated 4 out of 5 stars

Easy to order & complete payment

Easy to order & complete payment. Had to chase up my order & once I did delivery came quickly. Love the 2 rugs. 1 of the rugs flattened out well, the round one has ripples & finding it hard to flatten & as I’m older at present it’s a tripping hazard. I would buy from The Flooring Guys again

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Homage Grey Transitional rug

Homage Grey Transitional rug. Sceptical about buying a rug online, but it is great. Picture is a great representation of colour. Very soft underfoot. Door to door delivery. Very pleased.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Poor below poor experience.

I brought 220metres of laminate flooring from Tom Slacks Creek to be done in 2 stages. First stage done. I am now looking to do 2nd stage and Tom does not return phone calls or texts. Mailbox is full. Finally got back to me via text promising to send email with date and price. That was 2 weeks ago. I dont know how you can stay in business when you dont return calls and are uncontactable. Would not recommend. Very unprofessional.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Rug

I received my gorgeous rug, which was in perfect condition, packaged extremely well and I received it in no time, very pleased with my purchase, thank you.

5 March 2026
Unprompted review
Rated 1 out of 5 stars

Don’t bother

I read the reviews and decided to purchase LVP through the floor guys as they had an extremely competitive price. Big mistake. Happy to take the order, sit on my money for over a month with no contact, before telling me it was going to be another month before shipping. I opted for a refund, it took weeks for them to process it and only occurred after I threatened legal action to recover the funds

No communication, no organisation, spend the extra few hundred extra somewhere and get the product delivered.

2 December 2025
Unprompted review

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