TheFitVille Reviews 

17,784
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 6,268 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and comfort of the products, noting how well the shoes fit and support their feet, especially for those needing wider options. Many consumers highlight the outstanding customer service, describing the support team as helpful, prompt, and professional in addressing inquiries and assisting with orders. However, some people mentioned longer delivery times, with orders often shipping from overseas and experiencing tracking issues. Inconsistent sizing also led to fit challenges and a difficult return process for some. Additionally, a few reviewers noted concerns about the quality of materials in newer products.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many customers praising the comfort, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as well-constructed,... See more

Order

Users describe ambiguous interactions with order, with some customers finding the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more

Company replied

Rated 4 out of 5 stars

I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more

Company replied

Rated 4 out of 5 stars

I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more

Company replied

Rated 4 out of 5 stars

Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more

Company replied


Company details

  1. Orthopedic Shoe Store
  2. Shoe Store
  3. Footwear Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living

 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(17,784)

6,400 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The delivery arrived really quickly…

The delivery arrived really quickly within the 7 day timeframe. However, the shoes arrived as lace ups and they are advertised as having an EasyTieless System (which when I read up on what that means indicates they should instead probably be slip ons which is what I was looking for). Otherwise the shoes seem to be very good quality and very good cushioning. Dissapointing they are not slip ons, otherwise I would recommend these shoes. I would say this EasyTieless System advertising on their website is likely an honest mistake.

28 June 2026
TheFitVille logo

Reply from TheFitVille

Hello Jo, we are very sorry about your experience!
Upon checking, the shoes in your order are lace-up style. We are happy to assist you with the return/exchange.
Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!
We feel sorry that the shopping experience may not be perfect, hope you can once again look around at FitVille.

Rated 5 out of 5 stars

I forgot to add the discount at check…

I forgot to add the discount at check out, contacted customer service and within 8 hours refund had been sent back to my bank, shoes always well made

16 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great shoes

Great shoes, great selection, fast shipping.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Great assistance

Great assistance. First time in years my husband has been able find shoes that fit and he is 80 and has Parkinson's and neuropathy.

3 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Still waiting for shoes

Still waiting for shoes. It’s been 14 days. This is the second time this has happened with sub par shipping delays. Certainly can’t call your self a e- retailer with inventory in China. Never again.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Doug, we're sorry for the experience.

2026-07-14 Your package may be delayed. We are adjusting delivery plans as quickly as possible.
2026-07-16 07:38:00 [GMT-05] Departed UPS Facility

The package has been carried by USPS and shall arrive in the coming days.

We will keep an eye on the tracking and look for faster logistics partners. Let us know if you need any help from FitVille at contact@thefitville.com.
Have a blessed day!

Rated 1 out of 5 stars

NOT PLEASED WITH OUR EXPERIENCE

My husband never received the shoes. I've asked and asked about them. Customer service doesn't respond. Can't track the shoes even with a tracking number. Some sort of "exception" has happened, and the tracking doesn't say what's going on.

Right now... we are NOT PLEASED WITH OUR EXPERIENCE.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Candice, we're sorry for the experience.

2026-07-15 17:55:00 [GMT-07] Import customs inspection
It may take a few days for updates.
We will keep an eye on the tracking and look for faster logistics partners. Let us know if you need any help from FitVille at contact@thefitville.com.
Have a blessed day!

Rated 1 out of 5 stars

I feel like it doesn’t really provide…

I feel like it doesn’t really provide much width.i have slight bunions and I first bought the size W and I went to work still was causing me pain so I decided to buy the size EW and it doesn’t really seem much of a difference.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Hello there, we are very sorry about your experience!

We are happy to assist you with the return/exchange.
Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!

Rated 5 out of 5 stars

I bought two pairs of shoes from you…

I bought two pairs of shoes from you folks both are very comfortable and exactly what you said they would be like in your advertisements and I appreciate that

2 July 2026
TheFitVille logo

Reply from TheFitVille

We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Finally a true wide toe box instantly…

Finally a true wide toe box instantly comfortable: just wish top eyelets were a open hook for easier un lacing.

29 June 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Love the shoes

I use these shoes as they fit well, hold up on long walks in any weather and are stylish enough that I can use them for all occasions.

17 June 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

THESE ARE NOT TRUE 4E SHOES

The Fitville website faq states that a 4E shoe is approximately 4.2" across at the widest point wich is the Braddock Measuring industry standard.
The size 9 4E shoes I ordered and received inside width at widest point measured 3 5/8" wich is a B width measurement.
All I wanted was a pre paid shipping label to return because the shoes I recieved did not align with their website. There are a total of 5 back and forth email correspondences with Fitville customer service with pictures sent of the 3 5/8" interior width. They refuse to acknowledge the discrepancy even when I sent screenshots of their own website!! Fitville is putting the responsibility of shipping this defective product on me.

I have escalated this to my bank for fraud and consumer protection.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Kathy,

We're sorry for the experience.

We have sent the email to you, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Wide Happy Feet

I have very wide feet, 4E. These shoes fit well and so far and have excellent cushion. I pronate extensively so I am curious to see how long they last before I crush them like I have most every shoe I've owned. I did have a minor issue ordering the wrong size (these match the typical use sizing). FitVille went the extra mile to ensure i got the right product.
Do expect a long shipping time as I believe they come for overseas. But for the amazing price and quality feel a little wait is worth it!

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

New Summer Shoes

I really like my new shoes
They fit me perfectly right out of the box
I needed some light colored shoes and these are just great

9 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Shoes seem to be very comfy

Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support.
I initially ordered the wrong size by mistake. Support team were great in providing instructions for return and placing order for the correct size.
Delivery time was quick for the first pair, but the replacements took 9 days as they had to come from China - something to be aware of if you need your shoes in a hurry.

15 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Love these shoes

Love these shoes. They are the ONLY ones that fit my wide feet. Need more slip resistant choices though for us food service/hospital folks.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look