TheFitVille Reviews 

17,781
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 6,268 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent quality and comfort of the products, noting how well the shoes fit and support their feet, especially for those needing wider options. Many consumers highlight the outstanding customer service, describing the support team as helpful, prompt, and professional in addressing inquiries and assisting with orders. However, some people mentioned longer delivery times, with orders often shipping from overseas and experiencing tracking issues. Inconsistent sizing also led to fit challenges and a difficult return process for some. Additionally, a few reviewers noted concerns about the quality of materials in newer products.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many customers praising the comfort, fit, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the products as well-constructed,... See more

Order

Users describe ambiguous interactions with order, with some customers finding the ordering process easy and... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising quick delivery times... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought trainers and trainer sandals, great product, lightweight, good colours, but the trainers weren’t a good fit for me so I contacted them and discovered they have brilliant customer service/suppor... See more

Company replied

Rated 4 out of 5 stars

I loved the design of these shoes! Unfortunately as a barista and incredibly flat flat flat feet the insoles it came with still weren’t enough to support me and ease my pain, they helped a lot! But no... See more

Company replied

Rated 4 out of 5 stars

I bought two pairs of shoes, but needed to exchange for lower size. The customer service was amazing,they replied back fast to my email. The only problem I had is shipping which is taking almost 10da... See more

Company replied

Rated 4 out of 5 stars

Shoes seem to be very comfy, only time will tell. Insoles are removable so easy to take them out and replace with my own which have more arch support. I initially ordered the wrong size by mistake.... See more

Company replied


Company details

  1. Orthopedic Shoe Store
  2. Shoe Store
  3. Footwear Wholesaler

About TheFitVille

Written by the company

FitVille: Your Path to Pain-Free Living

 
FitVille is an ergonomic footwear company with a mission to enhance footwear experience. FitVille was inspired by the founder's passion for running when he found how hard it was to find the best-fitting shoes on the market. And with that spirit of inquiry and innovation, the FitVille journey began.
 
At FitVille, we believe in the power of a good pair of footwear to change life and the right to live pain-free. Shoes are bridges that empower us to reach our goals. FitVille envisions helping everyone enjoy a healthy lifestyle while adhering to three core concepts: Therapeutic, Comfort, and Support Technology.
 
Discover the FitVille difference. Visit our website today and step into a world of comfort and well-being.
 
 

Why Choose FitVille?

Written by the company

Podiatrist-recommended comfort keeps 300,000+ feet happy
At FitVille, we understand that foot pain can hold you back from living an active life. That's why we design footwear with you in mind!
Multiple Width Options:
We offer a wide range of widths to ensure a perfect, comfortable fit for every foot. No more squeezing into narrow shoes!
Comfort Technology:
Our shoes are packed with innovative comfort features, like our PropelCore™ sole technology [link to FitVille website about technology], which provides superior cushioning and arch support.
Wide-Fitting Expertise:
For those with wider feet or foot pain, FitVille is a trusted name. Our roomy toe boxes and supportive designs help alleviate pain and keep you moving comfortably.
Join the FitVille Family!
We're passionate about creating footwear that helps people with all types of feet experience the joy of movement. See what our happy customers are saying and discover the FitVille difference today!

Contact info

3.9

Great

TrustScore 4 out of 5

18K reviews

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Asks customers to review

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Replied to 99% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(17,781)

6,398 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great fit!

Great fit! Great price. It has taken me years to find footwear that didn’t bother my feet. The quality is very good as well. I would recommend!

3 July 2026
TheFitVille logo

Reply from TheFitVille

That is great news, thank you so much for commenting!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Good Product

Prompt service, delivery ahead of schedule, great/comfortable fit and good quality.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

Address amendment

When I realised my full address had not registered with autofilll I contacted Fitvile UK immediately. They were very efficient, remedied the problem and let me know they had updated it. They re-assured me that I will be receiving my fab fit shoes after all. Thanks team, really appreciate your prompt re-assuring email.

20 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Customer service is appalling

Customer service is appalling. Brought a pair in UK for 90 year old man. They sent me the wrong size twice and expect you to return to the USA which costs more than the shoes. Beware of scammers

17 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Hello Karen,
We are very sorry about your experience!
May we know your email and order number?
We do have return address in the UK, and we are happy to assist you with the return/exchange.
Would you mind emailing us at contact@thefitville.com? We will look into this and offer some help from my end, thank you!
Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Thanks for communicating and your…

Thanks for communicating and your willingness to help........sincerely appreciated!

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Shoes fit very well (extra wide 4E)

Shoes fit very well (extra wide 4E). Able to use orthotics in soles in them. Comfortable. I did not realize when ordering that they would be drop shipped from the factory in China. Delivery took a while.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

Got earlier than expected

Got earlier than expected. Needed my second pair. I think they are absolutely wonderful tennis shoes.

3 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 2 out of 5 stars

Your return policy is extremely…

Your return policy is extremely annoying and difficult it’s as if you’re doing your best to inhibit people from returning the product. I’ve never heard of offering money to a customer in an amount that is less than the shoes cost rather than figuring out a more convenient return protocol. Punishing customers because the shoes don’t fit isn’t a great marketing approach. I won’t be buying anything from you again. Shoes sometimes don’t fit and by making the return process so difficult it’s easier to shop elsewhere.

20 June 2026
TheFitVille logo

Reply from TheFitVille

Hello,

We are very sorry about your experience!

The customer will be responsible for sending back the shoes to the local warehouse according to our return policy, and then we will issue full refund after we receive the return tracking number.

As we can see a refund had been issued, hope that helps!

Let us know if you need any help from FitVille at contact@thefitville.com.

Rated 3 out of 5 stars

The package came to me very secure…

The package came to me very secure within a week time. But you guys have a big problem with tracking the carrier all the way until delivery time. I have absolutely zero, ground carrier information. No tracking of who was delivering my package. That was so annoying.! other than that it went well.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Kim,

Sorry for the late shipping.
We have warehouses in USA, UK, Germany and Hong Kong. The shipping may take from 7-15 days depending on the warehouse location.
We will be looking for faster logistics partners, thanks for the suggestion!

Let us know if you need any help from FitVille at contact@thefitville.com.

Rated 2 out of 5 stars

Not very happy with the shoes not as…

Not very happy with the shoes not as comfortable as the last pare that lasted me for 2/12 years they just don't feel good on my feet and the only reason I ordered them is my old ones the rubber was coming off the front just not very happy with the new one's sorry

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Michael,

We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have sent the email to you, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

5 STARS 200%

Shoe is great and I have to mention their CUSTOMER SERVICES team, awesome, 5 STARS 200%

1 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting, we are happy to assist!
Let us know if you need any help from FitVille at contact@thefitville.com.
Welcome to look around at FitVille any time, have a blessed day!

Rated 4 out of 5 stars

fixing order

multi reasons, one took longer to get it than it should have, 2nd why was it from china, saw no were on your website it came from china. the biggest thing, diabetic shoes, they were suppose to be 15W they are clearly 16W shoes. I will not return to buy anything from you again! They are making good. so i changed my review. Thank you.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Darren,

We are very sorry about your experience!
We are happy to assist you with the return/exchange request via email, we have sent the email to you, please kindly check!

Looking forward to hearing from you soon, have a blessed day!

Rated 5 out of 5 stars

Wides sizes are Great

Good shoes. One of the few brands with wide sizes. Shoes are light weight. I really like thecolor choices.

4 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 3 out of 5 stars

Width was good but length was to short

Width was good but length was to short. I stand up and my two longest toes are jammed into the front of the shoe.

1 July 2026
TheFitVille logo

Reply from TheFitVille

Hello Scott, we are very sorry about your experience!

We are happy to assist you with the return/exchange.
Would you mind emailing us at: contact@thefitville.com? We will look into this and offer some help from my end, thank you!

Rated 4 out of 5 stars

Made in China …

Easy to order but not thrilled the shoes are made in China. They fit ok, but for me they are very heavy, should be OK for colder weather.

2 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for commenting and for your generous trust!
Welcome to look around at FitVille any time, have a blessed day!

Rated 1 out of 5 stars

Never received my free pair of shoes…

Never received my free pair of shoes that fittvile promised me

2 July 2026
TheFitVille logo

Reply from TheFitVille

Hi Bruce, we are very sorry about your experience! We have sent the email to you for the tracking details, please kindly check! Have a blessed day!

Rated 5 out of 5 stars

Amazing Sneakers +Amazing Serivce

Amazing Sneakers +Amazing Serivce

I love the sneakers!They're stylish , comfortable ,and look even better in person.
The suctomer service was also incredibly prompt .They replied to me right away and were so helpful.
My experience wiht both the product and the team was excellent.Highly recommend these sneakers and this company.
[Linda.H]

5 July 2026
Unprompted review
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

Rated 5 out of 5 stars

I was looking for a comfortable sneaker…

I was looking for a comfortable sneaker for work and ordered the Cloud Wanderer. I received them within a week from ordering them. They are awesome! Very well cushioned and make my feet feel so good at the end of the day. I will definitely be buying more shoes from Fitville. I was very pleased with this product. If your feet hurt at the end of the day, you should really try these.

4 July 2026
TheFitVille logo

Reply from TheFitVille

Thank you so much for sharing your experience with us!
We are thrilled to see that you found the product you need!
Welcome to look around at FitVille any time, have a blessed day!

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