THE FITNESS GROUP Reviews 

4,539
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, encouraging, and knowledgeable staff who make practical training days exceptionally engaging and fun. Reviewers also highlight the outstanding customer service, noting that various enquiries and support requests are answered promptly and effectively. People deeply appreciate the clear communication and professional guidance provided throughout their educational journey, helping build lasting confidence. However, some reviewers noted initial hurdles, disorganization, or minor delays with certain course assessments and online navigation processes. Despite these occasional bumps, consumers generally found the overall learning experience rewarding, highly flexible, and well-structured from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Clients share positive opinions on customer_service, highlighting a strong consensus regarding helpful and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the supportive tutors and... See more

Response time

Customers report great satisfaction with response times, highlighting prompt, clear, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting helpful assistance during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time taking a course with The Fitness Group. As it is an online course I contacted customer support multiple times. The team has been great, and Mel, the Head of Learner Support, has been a... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

I signed up for fitness trainer Level 2 and PT level 3, and opted for the online training. I was pretty nervous starting the course, not sure how it would work. My assigned trainer was (is) Danny (... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,539)

2,217 reviews in the last 12 months

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Rated 5 out of 5 stars

Stage 2 reformer Pilates course with…

Stage 2 reformer Pilates course with Evan was brilliant. On our assessment day he put us all at ease and was really professional with how he assessed us. Would definitely recommend to anyone looking at becoming a qualified instructor!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Supportive careers advisor - Harry King

Had a call with careers advisor, Harry King, and just wanted to say that was absolutely amazing. Very informative and answered all the questions I had for the level 3 pro personal trainer package. (I even ended up buying it!)

8 August 2026
Unprompted review
Rated 5 out of 5 stars

Training with The fitness Group

I have just attended my first two training days in London and Lorena was very helpful and informative.

We learnt how to cue all of the exercises correctly and I found it very useful!

Would highly recommend completing your training through the Fitness Group, they have been very supportive throughout!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Warren was a delight to engage with

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions.
I really enjoyed my interactions with him and he made my first steps with the Fitness Group simple and straightforward.
Thank you Warren!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Mel is fantastic!

Mel is fantastic! She's been on the other end of all my emails whenever I've had a query. Looking forward to staying in touch as I start my Level 4 work, especially as this will all be self led, so contact with another human will be comforting and reassuring! Thank you Mel :D

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I am truly grateful for my experience…

I am truly grateful for my experience with The Fitness Group in my journey to becoming a level 3 pilates instructor. I felt well equipped thanks to the support of my tutor Allie and the thorough resources provided as part of the programme. I am looking forward to returning to partake in my extension into level 4 teaching and beyond.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Initial call

Jaz talked me through the structure of the course and made it all really clear. I had lots of questions and she answered them all very helpfully and in great detail, which was what I needed. I'd definitely recommend her as a great and friendly ambassador for the company!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you! :)

I’m very happy with the class I had with Lorena :) The information given was very helpful and well presented. It gave me more courage in communicating and with my confidence. :))

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Evan was a great tutor

Evan was a great tutor. Very friendly, supportive and makes everyone feel comfortable and able to learn and ask questions. Enjoyed the day overall and learnt a lot towards my level 3 Pilates course. Helped me feel ready for the assessment.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Evan was amazing

Evan was amazing! He made me feel extremely confident when I completed stage 1 and I am looking forward to completing stage 2. He made everyone feel welcome and excited about the course and answered all questions thoroughly 😊

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Come to Manchester today for my…

Come to Manchester today for my practical assessments. I was really nervous about the travel as my Newcastle assessment was cancelled however Jodie made me feel right at ease. I’m so happy to travelled down for the day, she made me feel right at ease and had a great day! 10/10

6 August 2026
Unprompted review
Rated 5 out of 5 stars

LVL 2 Assessment with Gary

Had an assessment with Gary R. And he was polite, informative & kept the overall tone of the session easy and light so me and my peers felt a lot less pressure.

6 August 2026
Unprompted review

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