THE FITNESS GROUP Reviews 

4,541
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,295 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, encouraging, and knowledgeable staff who make practical training days exceptionally engaging and fun. Reviewers also highlight the outstanding customer service, noting that various enquiries and support requests are answered promptly and effectively. People deeply appreciate the clear communication and professional guidance provided throughout their educational journey, helping build lasting confidence. However, some reviewers noted initial hurdles, disorganization, or minor delays with certain course assessments and online navigation processes. Despite these occasional bumps, consumers generally found the overall learning experience rewarding, highly flexible, and well-structured from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Customer service

Clients share positive opinions on customer_service, highlighting a strong consensus regarding helpful and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the supportive tutors and... See more

Response time

Customers report great satisfaction with response times, highlighting prompt, clear, and efficient... See more

Service

Customers consistently note positive experiences with service, highlighting helpful assistance during... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time taking a course with The Fitness Group. As it is an online course I contacted customer support multiple times. The team has been great, and Mel, the Head of Learner Support, has been a... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

I signed up for fitness trainer Level 2 and PT level 3, and opted for the online training. I was pretty nervous starting the course, not sure how it would work. My assigned trainer was (is) Danny (... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,541)

2,223 reviews in the last 12 months

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Rated 5 out of 5 stars

Personal Trainer.

I have recently decided on a career change and become a Personal Trainer through The Fitness Group. I have been speaking to Harry on several occasions and found him very knowledgeable and helpful. He made the whole process from finding out about the courses, to booking them very easy.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Level 3 mat Pilates

I recently signed up for the level 3 mat Pilates instructor course, I was in contact with Warren and he has been amazing. He took the time to explain everything to me (even late into the evening) and made sure I was happy and understood everything. Highly recommend getting in touch with Warren if you have any queries!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Jessy has been my point of contact and…

Jessy has been my point of contact and she has been incredibly helpful with advice and navigating my soon to begin journey. Her manner and bubbly nature always leave me feeling re-inspired. She's an asset to the company.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Jaz was really helpful while finding…

Jaz was really helpful while finding the right course to suit me and what I want to do moving forward.

As it’s a bit of a career change I wanted to make sure it was the right choice and she really helped me find the best courses, I can’t wait to get started!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to say a big thank you to Mel…

I’d like to say a big thank you to Mel for all of her help and support.

From the very beginning, she has been friendly, patient, and incredibly helpful, taking the time to answer all of my questions thoroughly and honestly. She never made me feel rushed and went out of her way to help me find the right course for my needs.

Thanks to Mel, I was able to transfer to a course that is a much better fit for my goals, and she made the whole process straightforward and stress-free. Her communication has been excellent throughout, and it’s clear that she genuinely cares about supporting learners.

It’s rare to receive customer service of this standard, and Mel is a real credit to the team. I wouldn’t hesitate to recommend both her and the company to anyone considering one of their courses.

Thank you again, Mel!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

I completed my Stage 2 Level 3 Pilates…

I completed my Stage 2 Level 3 Pilates assessment at the weekend with Lorena. Lorena was supportive, informative and encouraging throughout. Along with the other class participants this created a really good atmosphere to complete this next stage in my Pilates journey.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

So helpful

I wanted more information and was confused about my options and Warren was so very helpful - so excited to be on this journey - thanks to Warren!!!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Level 2 gym instructor course

I left a voicemail with The Fitness Group enquiring about a course and they returned my call straight away. Harry from the service team was brilliant and I felt very comfortable to book the course right after our conversation. Cheers Harry!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

I completed my stage 2 L3 mat pilates…

I completed my stage 2 L3 mat pilates assessment with Lorena. She create positive and supportive environment for everyone, her guidance was always positive, clear and constructive. I really appreciate how attentive and encouraging she has been in her feedback and advice that genuinely helped my development and confidence. I am truly grateful for her support during the assessment process and the tips she shared for all of us to progress and develop further.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Course purchase

Second time now going ahead with a course and further development. As previous very helpful. Easily best pricing compared to others and everything made so simple

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Just completed Stage 2 with Lorena

Just completed Stage 2 with Lorena, was such a great experience, I was lucky enough to have Lorena as a tutor, for stage 1 and stage 2. Learned so much and I’m definately ready to start teaching thanks to Lorena’s support. She was always just an email away when I had a query and I praise her patience with my class plan haha! Thank you Lorena and The Fitness Group, now onto reformer training!

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic teacher

Just finished the Pilates stage 2 with Lorena, again a great experience learning from her and looking forward to implementing such in my practice.

2 August 2026
Unprompted review

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