THE FITNESS GROUP Reviews 

4,503
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,284 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and tutors for being extremely knowledgeable, approachable, and thoroughly supportive throughout all the practical training sessions. Many people note that instructors successfully create a welcoming environment that naturally puts everyone at complete ease. Consumers additionally emphasize the exceptional customer service and exceptionally prompt communication provided by the dedicated advisory team members. Reviewers consistently find the overall course structure remarkably smooth and informative, which helps them easily navigate their educational journey. People express deep satisfaction with the clear guidance received, building total confidence before their assessments.

What people talk about most

Staff

People report positive experiences with staff, describing them as consistently friendly, approachable, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being highly... See more

User experience

Users describe positive interactions with user_experience, highlighting a smooth and well-organised process... See more

Response time

Clients share positive opinions on response_time, consistently highlighting prompt and helpful communication... See more

Service

Reviewers mention positive feedback about service, expressing high satisfaction with knowledgeable tutors and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nick is a fantastic tutor/assessor. Very friendly and approachable. Always on hand to help and assist. Gave clear instructions on what was expected of us. Gave clear and concise feedback and put us... See more

Rated 5 out of 5 stars

Customer service officer Warren was absolutely brilliant. I threw loads of questions at him . He dealt with them patiently and effectively. Hence I have signed up to do a FA course with intention l... See more

Rated 5 out of 5 stars

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions. I really enjoyed my interactions with... See more

Rated 5 out of 5 stars

What a day! I had my fitness instructor level 2 assessment with Gary today and he was awesome. I do not come from a fitness background and he made sure that I feel comfortable, understand the for... See more


Company details

  1. Career and Education Provider
  2. Education Center
  3. Educational Institution
  4. Fitness and Nutrition Service

Written by the company

The Fitness Group is the Leading Fitness Education Training Provider with teams based in the UK, Europe and The UAE. With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. At The Fitness Group we offer a wide variety of industry leading Personal Trainer, fitness and health education courses. Our industry leading courses are internationally recognised qualifications that meet CIMSPA and REPs UAE standards. We have locations throughout the UK, Europe and The UAE that offer full-time, part-time, and supported online study options. If you study online you can submit your practical assessments via video or you can book face-to-face tutor support. We are trusted by some of the most prestigious organisations to train and educate their teams and we support the recruitment of fitness professionals for all major gyms here in the UK and in The UAE. Our team are looking forward to supporting you.

The Fitness Group Education

Written by the company

The Fitness Group is the UK’s Leading Fitness Education Training Provider
With our industry-leading 5-Star support our expert team will guide you to grow your career through our wide range of internationally recognised, health and fitness education qualifications. We provide the very best fitness education experience for our students. Our ethos is centered on you, and throughout your journey you will have your own assigned tutor for support. Our students are at the heart of everything we do and this is what separates us from everyone else. We hope you enjoy reading our reviews from our former and current students.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

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4.9

All reviews

(4,503)

2,186 reviews in the last 12 months

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Rated 5 out of 5 stars

Lorena is amazing!!

Lorena was an incredible tutor for our Level 3 Mat Pilates phase one workshops. She created such a welcoming and encouraging environment, made complex movements accessible and was so patient with everyone. Left feeling really confident and excited for phase two. Highly recommend!"

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Training with The fitness Group

I have just attended my first two training days in London and Lorena was very helpful and informative.

We learnt how to cue all of the exercises correctly and I found it very useful!

Would highly recommend completing your training through the Fitness Group, they have been very supportive throughout!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Warren was a delight to engage with

Warren was super responsive, explained all my options thoroughly, wasn’t pushy, gave me time to consider things and made himself available for all my questions.
I really enjoyed my interactions with him and he made my first steps with the Fitness Group simple and straightforward.
Thank you Warren!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Mel is fantastic!

Mel is fantastic! She's been on the other end of all my emails whenever I've had a query. Looking forward to staying in touch as I start my Level 4 work, especially as this will all be self led, so contact with another human will be comforting and reassuring! Thank you Mel :D

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I am truly grateful for my experience…

I am truly grateful for my experience with The Fitness Group in my journey to becoming a level 3 pilates instructor. I felt well equipped thanks to the support of my tutor Allie and the thorough resources provided as part of the programme. I am looking forward to returning to partake in my extension into level 4 teaching and beyond.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Initial call

Jaz talked me through the structure of the course and made it all really clear. I had lots of questions and she answered them all very helpfully and in great detail, which was what I needed. I'd definitely recommend her as a great and friendly ambassador for the company!

5 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you! :)

I’m very happy with the class I had with Lorena :) The information given was very helpful and well presented. It gave me more courage in communicating and with my confidence. :))

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Evan was a great tutor

Evan was a great tutor. Very friendly, supportive and makes everyone feel comfortable and able to learn and ask questions. Enjoyed the day overall and learnt a lot towards my level 3 Pilates course. Helped me feel ready for the assessment.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Evan was amazing

Evan was amazing! He made me feel extremely confident when I completed stage 1 and I am looking forward to completing stage 2. He made everyone feel welcome and excited about the course and answered all questions thoroughly 😊

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Come to Manchester today for my…

Come to Manchester today for my practical assessments. I was really nervous about the travel as my Newcastle assessment was cancelled however Jodie made me feel right at ease. I’m so happy to travelled down for the day, she made me feel right at ease and had a great day! 10/10

6 August 2026
Unprompted review
Rated 5 out of 5 stars

LVL 2 Assessment with Gary

Had an assessment with Gary R. And he was polite, informative & kept the overall tone of the session easy and light so me and my peers felt a lot less pressure.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Personal Trainer.

I have recently decided on a career change and become a Personal Trainer through The Fitness Group. I have been speaking to Harry on several occasions and found him very knowledgeable and helpful. He made the whole process from finding out about the courses, to booking them very easy.

6 August 2026
Unprompted review

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