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The Events Calendar Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the staff for their professionalism, helpfulness, and expertise. Many people appreciate the prompt and efficient response times, noting that issues are resolved quickly and effectively, often going above and beyond to assist. The product itself is frequently described as robust and functional, meeting user needs effectively. However, some customers also noted challenges with the product, including reported issues after updates and the need for extensive customization to achieve a desired look. Additionally, a few other people also felt that customer support was occasionally slow or unresponsive, with some reporting no response to their tickets.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team's quick... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful support.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their excellent... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers having mostly positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m using the events calendar and event tickets plus as a platform for selling tickets for small group workshops. The capability of the plugin has been exactly what I’ve needed, and it’s not only... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service! The product in itself is the best of its kind in the Wordpress world, but their customer service takes everything to another level. Thank you Iris for your very professional... See more

Company replied

Rated 5 out of 5 stars

I've been wanting to try The Events Calendar for a bit, but wasn't sure and I am very glad I finally did! It's a great feature for any community, especially our gaming one that holds online event... See more

Company replied

Rated 5 out of 5 stars

We’ve been using The Events Calendar plugin and are extremely happy with it! It’s a powerful, reliable tool that makes managing and showcasing events seamless. What impressed us the most, though,... See more

Company replied


Company details

  1. Event Technology Service
  2. Event Ticket Seller

About The Events Calendar

Written by the company

The Events Calendar family of WordPress plugins and connected services are thoughtfully designed and carefully crafted to make managing events easy. We not only know events but we know events people too. We bring an understanding of your needs into every facet of our products.

Display your events with The Events Calendar.
Display your events with The Events Calendar.

Display your events with The Events Calendar.
Sell tickets and manage attendees with Event Tickets.

Display your events with The Events Calendar.
Create interactive seating maps for your venue with Seating.

Display your events with The Events Calendar.
Master event communications with Promoter.

Display your events with The Events Calendar.
Host user-submitted events with Community.

Display your events with The Events Calendar.
Pull events into a single calendar from sources like Meetup and Google Calendar with Event Aggregator

Display your events with The Events Calendar.
Create and display event schedules with Event Schedule Manager.

Display your events with The Events Calendar.
Seamlessly connect Eventbrite tickets to your WordPress website via The Events Calendar.

Display your events with The Events Calendar.
You can get each plugin or service individually, or bundle and save big..

What we’re known for:

🫶Connecting People through Simplified Event Management
Say goodbye to complicated event setups. Our plugins make managing events on WordPress easy and efficient, allowing you to focus on what truly matters–bringing your people together.

🧵Seamless WordPress Integration Enjoy plugins that integrate flawlessly into your WordPress site. Our tools are designed to work in harmony with your existing setup, ensuring a smooth user experience.

🤓Dedicated Support Team Our support team is always ready to assist. Whether you have a simple question or need in-depth troubleshooting, expect prompt and expert help to keep you moving forward.

🚀Constant Innovation Stay ahead of the curve with regular updates that introduce new features and improvements. We’re committed to evolving our products to meet your ever-changing needs.

💪Proven Reliability Choose a solution known for consistent performance. Our track record of user satisfaction solidifies our position as a leading choice in event management systems.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(268)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The support agent (Paul Acido) was…

The support agent (Paul Acido) was amazing and really helped me understand what my options were, and went the extra mile to provide answers. He really took an interest in helping me out. Thank you!!

12 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful feedback! We’re thrilled to hear that Paul was able to provide such exceptional support and go the extra mile to assist you. It's great to know he helped you understand your options and took a genuine interest in resolving your issue.

Rated 5 out of 5 stars

Customer support extraordinare

Customer support - John Beacham - was great! He was super helpful in getting my issue resolved with time zones and event importing.

12 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the fantastic review! We're thrilled to hear that John was able to help you resolve the time zone and event importing issues. We always aim to provide top-notch support, and we're glad that you had such a positive experience.

Rated 5 out of 5 stars

EXCELLENT SUPPORT!!

Gladys got back to me quickly to resolve my problem. Excellent support!

6 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the fantastic review! We're thrilled to hear that Gladys was able to resolve your issue quickly. Providing excellent support is our top priority, and it's great to know you had a positive experience!

Rated 5 out of 5 stars

Great plugin for a more detailed events…

Great plugin for a more detailed events calendar. Easy to use and great customer service!

10 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your kind words! We're delighted that you're enjoying the detailed features of our events calendar and finding it easy to use. It's great to hear that our customer service has been helpful to you as well! We appreciate your support!

Rated 5 out of 5 stars

Yes the product is awesome

Yes the product is awesome. Yes it will do what you are looking for it to do. But none of that matters cause what is really the best part, is the support. Any question gets answered. Any problem get solved. They are great. My last issue with Chika was solved in minutes!

9 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the awesome review! We're thrilled to hear that our support team, especially Chika, was able to assist you quickly and effectively. We're glad you're enjoying both the product and the support, and we're always here to help whenever you need us!

Rated 5 out of 5 stars

John Beacham was fast and helpful to…

John Beacham was fast and helpful to provide support, he followed up to make sure his fix worked for me. I appreciated the great support and will continue using and recommending this plugin for my clients' needs.

5 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the glowing review! We're thrilled to hear that John was able to provide fast and helpful support, and that his follow-up ensured everything was resolved smoothly. We truly appreciate your continued trust in our plugin and your recommendations for your clients' needs!

Rated 5 out of 5 stars

Great support

I did have to tweak here and there to make the calendar work but the your support helped me right away and the issues were all solved.

Thanks alot to Atousa!

5 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We're thrilled to hear that our support team, especially Atousa, was able to assist you in resolving the issues you encountered with the calendar. We appreciate your patience and willingness to make those tweaks, and we're glad everything is now working smoothly.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Fast and experienced. They were able to resolve the website error in a short amount of time and relatively no wait time for the chat support.

4 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We're thrilled to hear that our customer service team was fast and effective in resolving your website error. We strive to provide quick and efficient support, and it's great to know that we met your expectations. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!

Rated 5 out of 5 stars

I had an excellent support experience…

I had an excellent support experience with Jes from the Event Calendar support team. Jes worked collaboratively with my theme support team to identify and resolve a code error after a plugin update. Jes was incredibly responsive, supportive, and provided clear instructions that made it easy to fix the issue. As someone who builds using drag-and-drop tools and isn’t a coder, having this level of technical support was invaluable. Thank you, Jes, for the great assistance!

4 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your kind review! We're thrilled to hear that you had an excellent support experience with Jes and he was able to provide clear, effective guidance to resolve the issue. We understand how important it is to have accessible support, especially when you're working with drag-and-drop tools, and we're glad Jes could make the process easier for you. We’ll make sure to pass on your appreciation! If you need further assistance, don’t hesitate to reach out. Thanks again!

Rated 5 out of 5 stars

Fast help with specific code snippet

The response to my support request came super quickly and was clearly explained, and my second question about a specific code snippet was also answered promptly and understandably.
Thank you very much, Paul!

2 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for the wonderful feedback! We're thrilled to hear that Paul was able to provide quick and clear support, as well as address your follow-up question promptly. We aim to make our support experience as smooth as possible, and it’s great to know you felt that way. If you ever need further assistance, we’re always here to help!

Rated 5 out of 5 stars

Awesome support

Awesome support! And of course, I recommend this plugin.

3 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your amazing review! We're thrilled to hear that you had an awesome support experience and that you recommend our plugin.

Rated 5 out of 5 stars

Jes worked hard to understand my unique…

Jes worked hard to understand my unique question, and even offered to submit a request for a site change.

29 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're delighted to hear that Jes took the time to fully understand your unique question and even went the extra mile. We're glad it made a difference for you. Don't hesitate to reach out if you need anything else!

Rated 5 out of 5 stars

I received good answers to my questions…

I received good answers to my questions from Luan. He also came up with nice suggestions himself. All in all, his help was very good and his response was quick!(Edited)Restore original

29 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're thrilled to hear that Luan provided quick and helpful responses to your questions, along with some valuable suggestions.

Rated 5 out of 5 stars

Great Support

I raised some issues we were encountering with the Events Tickets plugin to the support team.

I found John B. to be very knowledgable, helpful and prompt in his response, identifying the cause of the issues and providing a solution.

I would recommend The Events Calendar.

27 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're glad to hear that John provided you with knowledgeable and prompt support while addressing your issues.

Rated 5 out of 5 stars

Paul was courteous and knowledgable

Paul was courteous and knowledgable! Answered all of my questions.

27 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful feedback! We’re thrilled to hear that Paul provided you with courteous and knowledgeable support while addressing all your questions. It's our goal to ensure that every customer feels well taken care of, and your positive experience reinforces our commitment to exceptional service.

Rated 5 out of 5 stars

Great support

Great support! Very helpful and very fast, that's what I like :)

27 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We’re delighted to hear that you found our support to be both helpful and fast.

Rated 5 out of 5 stars

appreciated for quick response.

20 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the kind words and for taking the time to leave a review! We're so glad to hear that our support team could respond quickly and be of assistance.

Rated 5 out of 5 stars

Support from Iris for a Community Events issue

Iris is the support person who first responded to my ticket. I so appreciated her thoughtful and rapid responses to my inquiry and followup questions and clarifications. She provided options for dealing with the issue while developers were working on a fix.
Communication, Communication, Communication -- always relevant, information rich, and helpful!

16 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for sharing your experience and the kind words about Iris and her support. We're thrilled to hear that her thoughtful and timely responses helped you navigate your Community Events issue. Our team takes pride in clear and effective communication, so it's wonderful to know that Iris's assistance made a positive impact. We'll be sure to pass along your praise to her!

Rated 5 out of 5 stars

Very good tools for my website

Very good tools for my website
Support helped me a lot to set my calendar exactly as my visitor needs.

22 August 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for sharing your experience and for the kind words! We’re delighted to hear that our tools have been valuable for your website and that our support team was able to assist you in tailoring your calendar to meet your visitors' needs.

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