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The Events Calendar Reviews 

268
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 30 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional customer service, praising the staff for their professionalism, helpfulness, and expertise. Many people appreciate the prompt and efficient response times, noting that issues are resolved quickly and effectively, often going above and beyond to assist. The product itself is frequently described as robust and functional, meeting user needs effectively. However, some customers also noted challenges with the product, including reported issues after updates and the need for extensive customization to achieve a desired look. Additionally, a few other people also felt that customer support was occasionally slow or unresponsive, with some reporting no response to their tickets.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting the support team's quick... See more

Response time

Customers generally report positive experiences with response times, highlighting prompt and helpful support.... See more

Staff

Reviewers mention positive feedback about staff, consistently praising the support team for their excellent... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with some customers having mostly positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m using the events calendar and event tickets plus as a platform for selling tickets for small group workshops. The capability of the plugin has been exactly what I’ve needed, and it’s not only... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service! The product in itself is the best of its kind in the Wordpress world, but their customer service takes everything to another level. Thank you Iris for your very professional... See more

Company replied

Rated 5 out of 5 stars

I've been wanting to try The Events Calendar for a bit, but wasn't sure and I am very glad I finally did! It's a great feature for any community, especially our gaming one that holds online event... See more

Company replied

Rated 5 out of 5 stars

We’ve been using The Events Calendar plugin and are extremely happy with it! It’s a powerful, reliable tool that makes managing and showcasing events seamless. What impressed us the most, though,... See more

Company replied


Company details

  1. Event Technology Service
  2. Event Ticket Seller

About The Events Calendar

Written by the company

The Events Calendar family of WordPress plugins and connected services are thoughtfully designed and carefully crafted to make managing events easy. We not only know events but we know events people too. We bring an understanding of your needs into every facet of our products.

Display your events with The Events Calendar.
Display your events with The Events Calendar.

Display your events with The Events Calendar.
Sell tickets and manage attendees with Event Tickets.

Display your events with The Events Calendar.
Create interactive seating maps for your venue with Seating.

Display your events with The Events Calendar.
Master event communications with Promoter.

Display your events with The Events Calendar.
Host user-submitted events with Community.

Display your events with The Events Calendar.
Pull events into a single calendar from sources like Meetup and Google Calendar with Event Aggregator

Display your events with The Events Calendar.
Create and display event schedules with Event Schedule Manager.

Display your events with The Events Calendar.
Seamlessly connect Eventbrite tickets to your WordPress website via The Events Calendar.

Display your events with The Events Calendar.
You can get each plugin or service individually, or bundle and save big..

What we’re known for:

🫶Connecting People through Simplified Event Management
Say goodbye to complicated event setups. Our plugins make managing events on WordPress easy and efficient, allowing you to focus on what truly matters–bringing your people together.

🧵Seamless WordPress Integration Enjoy plugins that integrate flawlessly into your WordPress site. Our tools are designed to work in harmony with your existing setup, ensuring a smooth user experience.

🤓Dedicated Support Team Our support team is always ready to assist. Whether you have a simple question or need in-depth troubleshooting, expect prompt and expert help to keep you moving forward.

🚀Constant Innovation Stay ahead of the curve with regular updates that introduce new features and improvements. We’re committed to evolving our products to meet your ever-changing needs.

💪Proven Reliability Choose a solution known for consistent performance. Our track record of user satisfaction solidifies our position as a leading choice in event management systems.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

268 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(268)

31 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Serverproblems with the Pro-Version

i had big serverproblems. with a staging site, the support could solve this problem. also all other questions to smaller issues have been answered perfectly.

26 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your 5-star review! We're glad we could help resolve the server issues and address your other questions.

Rated 5 out of 5 stars

The Support Person

The Support person, Jes, was so helpful and gave great advice.

1 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We’re thrilled to hear that Jes was so helpful and provided you with great advice.

Rated 5 out of 5 stars

Very Helpful and Responsive Support

Very helpful and responsive customer support for their great products!

2 October 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your wonderful review! We're delighted to hear that you found our customer support helpful and responsive.

Rated 5 out of 5 stars

Gladys Roldan has been incredibly helpful!

Gladys Roldan is a most incredible support person - she is so dedicated and knowledgeable that we had to train the web hosting company staff how to install The Events Calendar correctly based Gladys's instructions.
She is the best!

28 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your thoughtful review! We're thrilled to hear that Gladys was able to provide such exceptional support and help guide not only you but also your hosting team through the installation process. Her dedication and expertise truly shine through, and we're delighted that her assistance made a big difference for you.

Rated 5 out of 5 stars

Excellent support. Fantastic Service.

Excellent support for a few required amends over a couple of weeks. Would recommend.

26 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your glowing review! We're thrilled to hear that our support team was able to assist you. Your recommendation means a lot.

Rated 5 out of 5 stars

Top class plug-in and team is amazing

Top class plug-in and team is amazing. Pro-active and fast support. Love the new features to sell tickets.

21 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the amazing review! We're so glad to hear that you're loving the plugin and that the new ticket-selling features are enhancing your experience.

Rated 5 out of 5 stars

Great

Great! service big up to the team

20 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're thrilled to hear that you had such a great experience with our support team.

Rated 5 out of 5 stars

This company has created a booking plugin that is fantastic.

It is just as important to have an excellent product as it is to have excellent support, and this company has it. This gives the user great peace of mind and confidence, and they can trust that, in the event of any difficulty that may arise, they will have efficient and friendly support.

19 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your kind review! We're thrilled that you're enjoying both our booking plugin and the support we provide. It's great to hear that you feel confident using our product, knowing that our team is here to help whenever needed.

Rated 5 out of 5 stars

Gladys was extremely helpful

Gladys was extremely helpful, and persistent in working my request through, not just from the initial request, but some of the complexities..

18 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful feedback! We're delighted to hear that Gladys was able to thoroughly assist you with all of your requests.

Rated 5 out of 5 stars

Thorough Answers!

I had a wonderful week-long conversation with Chika Ibeneme, a support specialist at TEC! He was patient, quick to respond and answered my [basic] questions thoroughly. What impressed me the most was his attention to my lower level of knowledge. He confirmed my course of attention and provided some step-by-step instructions to ensure my success. So thankful to have that support in my corner! Bravo, Chika! Job well done!

9 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful feedback! We're thrilled to hear that Chika provided you with such thorough and patient support throughout your conversation.

We’ll be sure to pass along your kind words to Chika.

Rated 5 out of 5 stars

TEC always have top-notch customer service!

Excellent and lighting fast customer service! I reported a bug and a couple of hours later it was resolved with a hot fix.

17 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We're thrilled to hear that you experienced our top-notch customer service firsthand. It's great to know that our team was able to resolve your bug so quickly with a hot fix.

Rated 5 out of 5 stars

Event Calendar Support Team is Good

Overall, there was good communication, and the issue was resolved. Paul did a great job following up on the ticket and providing good fixes.

12 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your kind words! We're delighted to hear that Paul and the team provided excellent communication and solutions to resolve your issue. We always strive to offer top-notch support, and we're glad you had a positive experience!

Rated 5 out of 5 stars

Helpful and allowed me to find a…

Helpful and allowed me to find a resolution quickly.

16 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your wonderful review! We're glad to hear that our support team was able to help you find a resolution quickly.

Rated 5 out of 5 stars

Great info from Jhon Beacham

Great info from Jhon Beacham. Direct solution.

14 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the wonderful review! We're happy to hear that John Beacham provided you with great info and a direct solution to your issue.

Rated 3 out of 5 stars

Customer support great but our issue…

Customer support great but our issue was not resolved. Meetings booked via Zoom directly, are not supported by Events Calendar. We get an error msg account not supported. Only meetings created in events calendar supported we observed.

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Paul and Tristan were amazing at…

Paul and Tristan were amazing at helping me solve a mind-boggling glitch on my website; we worked through different options together until the mystery was solved. If they ever thought I was annoying or basic, they definitely never let on! Thanks a lot for helping me get my community listings site back up and running again

12 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for the fantastic review! We're so glad to hear that Paul and Tristan were able to work through the issue with you and solve the glitch. We pride ourselves on making sure every customer feels supported, and it’s great to know they provided that level of care.

Don’t worry, your questions are never annoying—just part of the process! We're happy to have your community listings site back up and running. If you need anything in the future, we’re always here to help!

Rated 4 out of 5 stars

Fast working solution

13 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you so much for your review! We're happy to hear that you found a fast and effective solution with our product.

Rated 5 out of 5 stars

Great plugin

Great plugin, great support! Love it!!!!

11 September 2024
Unprompted review
The Events Calendar logo

Reply from The Events Calendar

Thank you for your fantastic review! We're thrilled to hear that you're enjoying our plugin and the support we've provided.

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