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Theecig.co.uk Reviews 1,148

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TrustScore 3.5 out of 5

3.6

Electronic Cigarette Store
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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quality of the products and the wide selection available, often highlighting specific items they enjoy. Reviewers frequently commend the competitive pricing and the efficiency of the service, both online and in-store. The delivery service is also a strong point, with many people reporting fast and prompt arrivals, often with good packaging. However, some customers experienced issues with their orders, including missing items, incorrect products being sent, or orders not arriving at all. There were also instances where customers paid extra for quicker delivery but did not receive their items any faster than standard shipping. A few people also mentioned receiving faulty products or being dissatisfied with the company's policy on charging for nic shots.

What people talk about most

Product

Consumers find product to be positive, consistently praising the quality and selection of items, with many... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers consistently praising the fast... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting prompt service,... See more

Price

Customers consistently note positive experiences with price, often highlighting good and competitive pricing.... See more

Service

Customers had positive experiences with service, often highlighting its promptness, efficiency, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more

Rated 5 out of 5 stars

I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... See more

Rated 5 out of 5 stars

Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more

Company details

  1. Electronic Cigarette Store
  2. Tobacco Shop

Written by the company

The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.

Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Poor

Marked item as dispatched then just refunded me without any explanation. Clearly did not have stock. Surprised to get an email saying I should have received my item and asking for a review to be honest.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

It was to be delivered in 3 working…

It was to be delivered in 3 working days but it was actually posted next day but I missed it, but what made this better is, because I missed it they re-posted on Saturday and got it the next morning instead of myself having to get it. And to add the customer service was great they ran out of stock of a certain color vape so they rang me up letting me know and allowed me to choose a new color instead of just sending it out.

5 March 2024
Rated 5 out of 5 stars

Bought a vape

Bought a vape. Brilliant customer service. Didn't fill it properly. My fault as Jane in the Flint shop showed me how to do it. It wasn't working. Took it back to the shop for some advice and she got it working for me. Brilliant customer service from Jane. Will be back at the weekend to buy another one for my partner.

6 February 2024
Unprompted review

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