I ordered my liquid on 2nd July expected delivery 4th july. Emailed on emailed on 7th July to chase delivery when no rely. Not impressed with the service. And still no fluid and £ 20 out of pocket.
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See what reviewers are saying
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... See more
I brought the Innokin Endura T18e Vape Starter Kit, as my Innokln TRINE unfortunately decided to die. I have brought from this company before and have had no problems and I trust them. Delivery was on... See more
Best vape store for exclusive offers and they also sell exclusive quality vape juice (feast treats) that nowhere else stocks! Staff are always friendly and helpful in store and online service is quick... See more
Company details
Written by the company
The E-Cig & CBD Store is the largest growing electronic cigarette & CBD Store in the UK with 50+ Stores Nationwide, providing a huge range of brands of e-liquids & vape devices & accessories. Stocking a huge selection disposable vapes including, Elf Bar, Elux and Crystal Bars.
Contact info
United Kingdom
- Support@theecig.co.uk
- theecig.co.uk
3.5
Average
1K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Always happy with my product s
2 September 2024
Unprompted review
Good value for money and fast delivery.
14 August 2024
Unprompted review
BEWARE. TAKE PAYMENT SEND YOU NOTHING
Never had issues with this company until now, I placed an order, never recieved anything and had no response to numerous emails and social media messages.would not recomend this company to anyone.
6 August 2024
Unprompted review
Did not receive products or response to…
Did not receive products or response to emails.
8 August 2024
Still waiting on a refund
Still waiting on a refund. I paid for fast delivery and after a couple of days I asked about dispatch and was told it was out of stock and I’d get a refund
5 August 2024
Great product
Great product. Bought many times. Delivery was sooner than expected too.
17 June 2024
Unprompted review
First time buying from website
First time buying from website and the experience was hassle free. The vape liquid was everything the description said it was and it was a nice surprise opening the box to find a few different flavours to try. Definitely will order again
21 June 2024
Unprompted review
Been nearly a week no parcel received…
Been nearly a week no parcel received and royal mail site status for 48 tracked delivery unchanged ! Messaged ecig twice,no reply!!
Had to call their head office earlier and a lady said someone will contact me. Around 30 minutes ago I received an email from e cig for a refund of the remaining amount. So basically no vapes received which I ordered! No basic communication,AVOID !!!!
9 June 2024
Unprompted review
Every order I have comes on time if not…
Every order I have comes on time if not before would highly recommend
7 June 2024
Helpful staff with good advice
I popped in the Wrexham shop today, the man was very helpful in helping me find vape juice to tide me over until my original order from somewhere else comes, the juice I was advised on was so nice, I have since this evening order more of it on your online shop
6 June 2024
Excellant e liquid good price and…
Excellant e liquid good price and delivery!
16 May 2024
Unprompted review
Genuine and dispatched quickly seem…
Genuine and dispatched quickly seem good quality
22 May 2024
Unprompted review
Fab service and juices
Fab service and juices! delivered on time and responded to my email quickly! Thank you
15 May 2024
Unprompted review
ordering is easy allways quick delivery…
ordering is easy allways quick delivery thanks highly recommend
7 May 2024
I have tried a number of tobacco…
I have tried a number of tobacco liquids and this was closest to the disposables that I am trying to replace for both environmental and economical reasons. It is not to strong and has a pleasant smooth taste.
8 May 2024
Unprompted review
Great prices quick delivery very…
Great prices quick delivery very satisfied customer
3 May 2024
Unprompted review
Great service and products
Speedy service, plenty of choice at very competitive prices. Will be ordering again thank you.
30 April 2024
Unprompted review
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