I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
The company were very helpful in the shop which I visited while I was on holiday, I paid postage to have my purchase posted, I ordered some more items and paid postage again which the company refunded... See more
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Independent business at its best!
Such a great shop to visit, with a good online shopping selection too.
Very well packaged delivery and timely too. Extremely pleased with my products and a seamless service throughout.
Even received a personalised hand written thank you and a mini packet of Haribo!! This is what supporting your Independent businesses is all about. Use them or lose them.
7 February 2024
Reply from The Crock Ltd
Thank you Jude, We look forward to seeing you soon :) we are extremely grateful for your continued support!!
Great service!
Arrived well packed and promptly with a little bag of sweets. Nice gesture. Would use again.
1 February 2024
Reply from The Crock Ltd
Thank you Elizabeth, I hope you enjoy the sweeties :)
Items were posted very quickly and very…
Items were posted very quickly and very well packaged so they arrived in good condition
27 January 2024
Reply from The Crock Ltd
Thank you :)
Perfect service
Prompt dispatch and delivery , highly recommended. Shop has an amazing selection, has everything a cook needs and wants
23 January 2024
Reply from The Crock Ltd
Thank you Janice, We are always happy to help and if we do not already stock it we will do our best to source it for you. :)
Reply from The Crock Ltd
Thank you Jenny :)
Reply from The Crock Ltd
Thank you we aim to give the best prices we can and orders out same day:)
Personal touch
Quick service. Well packed and a lovely personal note of thanks (and Haribo). What’s not to like?
8 January 2024
Reply from The Crock Ltd
Thank you, we hope you enjoyed the haribo ;)
Well packed and quick dispatch
I am really pleased with the mug which is out of stock in most stockists. It was dispatched quickly and was very well packaged so arrived in perfect condition. E mail communication from Crock was good and I really appreciated the thank you note and the sweeties!
2 January 2024
Reply from The Crock Ltd
Thank you Karen, i hope you enjoyed the sweeties :)
Reply from The Crock Ltd
Thank you Victoria, we are a very small team so we really do pride ourselves on making sure our customer service is always up to standard :)
Great service
The ordered item arrived very quickly after I ordered it and was well-packaged to avoid breakage.
14 November 2023
Reply from The Crock Ltd
Thank you Anne :)
Absolutely brilliant company to deal…
Absolutely brilliant company to deal with. I left something off my online order by mistake late on a Friday night, they called first thing Saturday to rectify it. The items arrived Monday, brilliantly packed with a hand written thank you. I’ll definitely be buying again as the items were lovely and the service 5 star.
11 November 2023
Reply from The Crock Ltd
Thank you Amanda, We are always happy to help with any enquiries and to make sure you essentially get what you need :)
Reply from The Crock Ltd
Thank you Lucy :)
Reply from The Crock Ltd
Thank you Adrian :)
Reply from The Crock Ltd
Thank you Mark :)
Excellent service
Excellent service, from the telephone call to check the colours I wanted to the quick delivery and well packaged items. Thank you.
29 August 2023
Reply from The Crock Ltd
Thank you Carol :)
Great personal service
Great personal service. Prompt delivery. Salt cellar woks very well
27 August 2023
Reply from The Crock Ltd
Thank you Anne! :)
Reply from The Crock Ltd
Thank You Simon :)
Excellent service
Excellent service. Outstanding response by Crock, good one to one communication. Followed up on actions taken. A refreshing approach to customer service, the way it should be done!
19 July 2023
Reply from The Crock Ltd
Thank you Sheila, we are always happy to help :)
Items arrived in Good time
Items arrived in Good time, in perfect condition and exactly what I ordered. Thank you.
12 July 2023
Reply from The Crock Ltd
Thank you:)
Reply from The Crock Ltd
Delighted you were happy with your order:)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.