The Crock Ltd Reviews 246

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly and are exceptionally well-packaged to prevent damage. Many people are also very satisfied with the quality of the products and the ease of the ordering process. Consumers frequently highlight the excellent service, appreciating the personalized attention, such as phone calls to confirm choices or suggest alternatives, and the prompt resolution of any issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Customers consistently praise the fast and prompt... See more

Product

Customers had positive experiences with product. Many reviewers were delighted with the quality and design of... See more

Order

Consumers find the ordering process to be a positive experience. Many reviewers highlight the ease of... See more

Service

Reviewers mention positive feedback about service. Customers are delighted with the service, highlighting... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of items,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more

Rated 5 out of 5 stars

Mine was only a small order(2 Mugs) unfortunately one of my choice was out of stock. I had a very friendly call from James asking if I would like to make another choice, I invited him to choose an alt... See more

Company replied

Rated 5 out of 5 stars

I have been searching for the utility towels I wanted for quite some time, and was delighted to find them at The Crock Ltd. Delivery was as stated, the package was well wrapped, and definitely value f... See more

Rated 5 out of 5 stars

If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more

Company replied


Company details

  1. Countertop Store
  2. Hardware Store

Written by the company

The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.


Contact info

4.9

Excellent

TrustScore 5 out of 5

246 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Following placing my order online

Following placing my order online, I was contacted by the company to advise that the design on one of the mugs (of 2) which formed part of my order had changed and did I want one of each of different designs or 2 of the new design. I made my decision and received my total order a few days later. How I credibly well packed, there would be no chance of breakages. Delighted with the service and the product.

18 April 2026
Rated 5 out of 5 stars

Utility Towels

I have been searching for the utility towels I wanted for quite some time, and was delighted to find them at The Crock Ltd. Delivery was as stated, the package was well wrapped, and definitely value for money.

11 April 2026
Rated 5 out of 5 stars

Had bought mugs when on holiday liked…

Had bought mugs when on holiday liked them so much. Design, size, etc was a bit upset when I broke one so was pleased I was able to replace it +one just in case. Special offer for two. 👍
Delivered in no time at all. 😃

Very pleased

7 April 2026
Rated 5 out of 5 stars

I was in Stow and bought a “butcher’s…

I was in Stow and bought a “butcher’s apron” for just £7!
Likes it so much I ordered another on line, (I had phoned them first and they were very helpful directing me to their on line site. )
My second apron arrived in a couple of days.
They are great quality and such a good price!

23 March 2026
The Crock Ltd logo

Reply from The Crock Ltd

Good afternoon Sue,

Thank you for your lovely email, If there is anything else we can help you with you know where we are.

Kind regards
Lee

Rated 5 out of 5 stars

Perfect mugs & perfect service

I ordered 4 mugs , fabulous quality and fabulous service ! I would 100% recommend this company !

12 March 2026
The Crock Ltd logo

Reply from The Crock Ltd

Hi Louissa,

Thank you for such a lovely review.

We hope you enjoy your mugs.

Kind regards
Lee

Rated 5 out of 5 stars

Excellent service

Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service. Thank you

31 December 2025
Rated 2 out of 5 stars

It was not value for money I don’t…

It was not value for money I don’t think I will ever buy again fron crocks

21 December 2025
The Crock Ltd logo

Reply from The Crock Ltd

Good morning Jaskiran,
We are sorry to hear that you are un happy, Please can you elaborate on why you feel your purchase was not good value for money?
I have just checked over our emails after being away for the Christmas break and can see no direct emails from yourself where we would have been happy to help and resolve any issues you feel you are having.
We are a small family run business and pride ourselves on our customer service and we will almost certainly always do everything we can to make sure our customers are happy.
I look forward to hearing from you.
Kind regards
Lee
Director

Rated 5 out of 5 stars

Really helpful and very friendly

Really helpful, great communication. Huge range of wonderful products. I was able to find exactly the thing I was looking for, and could even request the colour I wanted. Extremely fast delivery. Really recommend.

10 December 2025
The Crock Ltd logo

Reply from The Crock Ltd

Thank you for such a lovely review.

Many thanks
Lee

Rated 5 out of 5 stars

Excellent Service

Items ordered on Monday and delivered on Thursday - that's good service as far as I'm concerned!
Very pleased, and wouldn't hesitate to order from The Crock in future!

8 December 2025
The Crock Ltd logo

Reply from The Crock Ltd

Thank you so much,

If there is anything else we can help you with please do contact us.

Many thanks
Lee

Rated 5 out of 5 stars

If I could rate these people higher I…

If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to our home. Service from me is above and beyond. I hardly ever write reviews but certainly had too in this instance.

28 November 2025
The Crock Ltd logo

Reply from The Crock Ltd

Hello,

Thank you for such a lovely review it was my pleasure to sort this problem for yourself and i hope they loved it.

Kind regards
Lee

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