I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
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Reviews shaping this summary
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service.... See more
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
257 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from The Crock Ltd
Dear David
Thank you for your kind review we try to get all of our orders out to our couriers on the same day.
thank you
Clare
Slightly disappointed as the mug tree…
Slightly disappointed as the mug tree was not exactly as advertised. I had ordered it to match others I own.
13 March 2025
Reply from The Crock Ltd
Good Morning Elizabeth,
I hope you are well, Firstly once again our apologies that you are unhappy with your product.
Further to our email last week I have been in contact with Apollo directly and have been advised that the stamp you were expecting on the top of your item has been removed from the full beech range of products, so to keep cost down.
Obviously manufacturing changes like this are out of our control but we will update our images on our website for relevant products.
If you would like to return the product I am more than happy to arrange a returns label to be emailed to you?
Once again our apologies.
Kind regards
Lee
Reply from The Crock Ltd
Dear Nassimah
So pleased you got your delivery in speedy time
Thank you
Clare
Crome soap that I ordered was perfect, thrilled with my purchase
I'm completely delighted with my purchase , exactly as described and exactly what I wanted, cannot fault The Crock Ltd for speedy service and amazing packaging
28 February 2025
Reply from The Crock Ltd
Dear Karie
Thank you for your kind words, we try to recycle as much packaging as possible and get orders out same day. We are so please that you are delighted with your product
Thanks again
Clare
I cannot praise you enough for your…
I cannot praise you enough for your excellent professional service. Thank you ! ( and thank you for the sweets too!
28 February 2025
Reply from The Crock Ltd
Dear Mrs Jacques
We all love a sweet, thank you for your high praises this means a lot to us.
Thank you again
Clare
Good site.
Good description of the item so l bought the correct part and a quick delivery.
24 February 2025
Reply from The Crock Ltd
Dear Anne
Delighted the description was correct for your spare part, thank you for your kind words
Clare
Reply from The Crock Ltd
Dear David
Thank you for your review, we aim to give the best service we can and get deliveries out same day if possible
thank you again
Clare
Reply from The Crock Ltd
Dear Michael
Delighted your item is fab and arrived quickly
Thank you
Clare
Good quality jacket potato spikes
Good quality jacket potato spikes, nicely packaged and sent in record time. Ordered Sunday received Wednesday : - )
20 January 2025
Reply from The Crock Ltd
Dear Lyz
Thank you for your kind words we aim to get orders out same day if possible
Clare
Lovely personal service
Lovely personal service, great products. Delivered quickly and with care.
16 January 2025
Reply from The Crock Ltd
Dear Mike
Thank you for your kind words :)
Very efficient company
Very efficient company. Will come back whenever I need more items . Thank you
14 January 2025
Reply from The Crock Ltd
Dear Mary
We try to be as efficient as possible, hope to see you soon
Clare
Reply from The Crock Ltd
Dear Mrs Handley
we love our products too, so pleased your happy :)
Clare
I have received my order safely. Thx.
I have received all my plates safe in London. Thank you for being nice and very helpful. This was not my first purchase and definitely not the last.
9 January 2025
Reply from The Crock Ltd
thank you so much , hope to see you soon :)
Reply from The Crock Ltd
Dear Alison
Thank you we pride ourselves in good products at good prices.
Clare
Reply from The Crock Ltd
thank you:)
Reply from The Crock Ltd
Thank you, delighted you are please with our service and product
:)
Reply from The Crock Ltd
Dear Fiona
glad your delighted with your product, we aim to get orders out the same day if possible
Thanks again
Clare
Reply from The Crock Ltd
Delighted your product was what you wanted, thank you :)
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