I visited the shop for the first time recently and purchased several items. On returning home I then ordered something else online. The order was processed immediately and arrived a few days later by... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
If I could rate these people higher I would. I wanted to order something off Amazon but due to my age restriction (im 67 btw) they ordered on my behalf direct from the manufaturer and mailed it to ou... See more
Company replied
One of the mugs I’d ordered wasn’t available and I received a phone call to suggest an alternative. This I accepted and my parcel was received a day or so later very well packed to ensure no breakages... See more
Company replied
Arrived before the time it should have been delivered, unfortunately one of the items was damaged. Sent an email with photo, within 2 days a free replacement was delivered. Excellent customer service.... See more
Company details
Written by the company
The Crock Ltd is an independant store based in the North Cotswolds, selling everything you need for your kitchen and home, from pots and pans to paintbrushes and screws.
Contact info
Digbeth Street, GL54 1BN, Stow-on-the-Wold, United Kingdom
- 01451870340
- crockorders@aol.com
- thecrockltd.co.uk
4.9
Excellent
255 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Good service
Items arrived promptly, well packed, and as described. Good service. Thank you.
24 June 2024
Reply from The Crock Ltd
Thank you we try to get orders out same day, delighted you were pleased:)
Excellent service from Crocks
Excellent service from Crocks! Very quick dispatch of my order, with the item very well packaged. Plus the casserole was offered at a very competitive price. I hadn’t come across Crocks before but I wouldn’t hesitate to use them again.
13 June 2024
Reply from The Crock Ltd
Many thanks for your kind review. We take pride in our family business that has been running for over 30 years, we welcome your custom again in the future. Enjoy the casserole! Kind regards, The Crock team.
Reply from The Crock Ltd
Thank you delighted order got to you quickly:)
Fantastic evening
Fantastic evening. Service, Food, Wine and the atmosphere in this restaurant was perfect. Highly recommend
7 May 2024
Reply from The Crock Ltd
Dear Andy
I think you may have the wrong business we are a kitchenware shop, but delighted you had a lovely meal somewhere:)
Great transaction
Great transaction - very easy and the item arrived speedily with a nice thank you note. Would use them again.
30 April 2024
Reply from The Crock Ltd
Dear Penny
Thank you so please you would buy from us again:)
The Crock shop in Stow on the Wold
The Crock shop in Stow on the Wold is one of my favourite places to visit. Such a great selection of excellent kitchenware.
15 April 2024
Reply from The Crock Ltd
Dear John
Thank you so pleased you like our shop we really try to make it a great shopping experience:)
Reply from The Crock Ltd
Glad you enjoyed the gummy bears and of course the product
Thank you
Reply from The Crock Ltd
Much appreciated your kind words thank you
Helpful on phone and efficient on line.
Helpful on phone and efficient on line.
Though could have done with less shrink pack packaging- difficult to open and recycle.
30 March 2024
Reply from The Crock Ltd
Dear Antonia
Thank you for your review, delighted we helped, we try and recycle our packaging and have cut down on it a bit now, but as some of our kitchenware items are breakable we do sometimes get a bit carried away, but will keep our eye on this!
Good range of products
They had what I wanted 3 tiered steamer. Delivered promptly. Good service.
18 March 2024
Reply from The Crock Ltd
Delighted you were happy with product and service :)
Smiley faces
I was delighted to find online access to the scourers I had purchased on holiday.
The parcel arrived promptly and I loved the little bag of jellies and happy message from the girl who packed my parcel
A lovely experience all round
Thank you
26 March 2024
Reply from The Crock Ltd
Dear Mary
Great product you purchased the scourers are brilliant. Delighted your parcel arrived quickly and hope you enjoyed the jellies
Hoppe to see you soon:)
Excellent speedy service
Excellent speedy service, a show of gratitude for my custom from the seller. Highly recommend
19 March 2024
Reply from The Crock Ltd
Dear Susan
Thank you for your review we are truly grateful to all our customers:)
Reply from The Crock Ltd
Thank you so much for your review it means the world to us to have happy customers:)
Fabulous
I'm delighted with the toaster tongs I bought and very impressed with The Crock. The tongs arrived really quickly and they even checked what colours I wanted. First rate service from start to finish!
11 March 2024
Reply from The Crock Ltd
Thank you so much and delighted you are happy with your goods:)
Black dish drainer.
Excellent fast service. Saw in the shop last year which is huge and amazing and has everything you could possibly want, but didn’t need it at the time. Went online and bought as don’t live in the area.
9 March 2024
Reply from The Crock Ltd
Delighted you found what you wanted on our web site, hope to see you soon
Thank you:)
First time ordering from this company
First time ordering from this company . Great product. Quick delivery and good correspondence. l will be ordering again soon
28 February 2024
Reply from The Crock Ltd
Thank you for your kind review Maria, If there is anything we can help you with regarding future orders please do not hesitate to contact us. :)
Great product delivered with personal touch :)
Great product which was speedily delivered, but what I really loved was it also arrived with a warm personal touch :) A little thing perhaps, but quite rare in the transactional world of online shopping! Highly recommended.
16 February 2024
Reply from The Crock Ltd
Thank you Jonny, Enjoy the small gesture :)
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