The CPAP Store logo
Visit website

The CPAP Store Reviews 214

•
TrustScore 5 out of 5

4.9

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 202 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent prices, often noting that they are significantly lower than those found elsewhere. Many people appreciate the wide variety of products available and the ease of placing orders through their user-friendly website. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving within a few days, even to remote locations. Reviewers also commend the company's service, describing it as efficient, helpful, and professional. However, some customers were dissatisfied with the company's return policy, particularly when a purchased product did not fit their machine. A few others mentioned issues with price matching after a recent purchase, and one customer experienced a lost package with the shipping carrier.

What people talk about most

Price

Reviewers mention positive feedback about price. Customers consistently praise the excellent and competitive... See more

Product

Consumers find products to be of high quality and excellent value. Many reviewers praise the authenticity of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of ordering,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt shipping... See more

Service

Clients share positive opinions on service, consistently praising the exceptional level of support received.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first order with the CPAP Store was for nasal pillows for my ResMed Airsense mask. They were literally the exact same Brevida brand I have purchased from my medical supplies retail store but at 1/2... See more

Rated 5 out of 5 stars

My recent purchase from The CPAP Store was one of the best online shopping experiences ever. Their CPAP prices are way below that of our local clinics and their telephone assistance was quick and eff... See more

Rated 5 out of 5 stars

The CPAP Store has been fantastic! Debra was knowledgeable and patient in answering all my questions, making sure I found the right equipment. Excellent customer service, amazing prices (make sure y... See more

Rated 5 out of 5 stars

A little bit annoying that you need to create an account in order to view the prices; however, after creating an account I was pleased with the competitive prices. I ordered a CPAP machine and it arri... See more

Contact info

4.9

Excellent

TrustScore 5 out of 5

214 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The quick delivery.

The quick delivery.
The product is very good quality.
What is identified on the site is what you get when delivered
It was a very good experience shopping from placing order to receiving in the mail.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I needed some information so I left a…

I needed some information so I left a message, received a text and a few minutes later I received a well explained response from Lynn. The service is fast and perfect. I will do business with The CPAP Store from now on. Thank you.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

CPAP store August 25…

I had a minor issue with a recent purchase. The entire interaction was done by mail but the result was exactly what I needed. The interaction was helpful, productive, quick and successful.
I believe the CPAP Store is a credible and honest retailer.

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Low prices & fast delivery!

Easy to navigate website. CPAP mask prices much cheaper than Wellwise.ca. Time of purchase & time of delivery was less than a week. Very satisfied with The CPAP Store!

16 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

It was easy to find the products I was looking for and they were all in stock. Prompt shipping and delivery in 5 days. Good experience overall.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Shop was easy to navigate, order arrived fast,was well packed and everything ordered was there. No surprises or extra charges. Will be buying from them again.

10 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look