Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more
UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more
My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more
Company details
Written by the company
TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks
Contact info
Unit 3, 151 - 161 Tunnel Avenue , SE10 0PW , LONDON, United Kingdom
- 02033974104
- contactus@thecharmworks.com
- thecharmworks.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I bought the charm bracelet and church…
I bought the charm bracelet and church charm for my granddaughter as a christening present, I am so pleased with the quality and appearance and plan to add charms to it in the future. I like that they are interchangeable with the ability to wear in multiple ways, thank you
Excellent quality ,was exactly like…
Excellent quality ,was exactly like described ,fast delivery service and brilliant customer care from ordering to delivery.would highly recommend and purchase more .lovely addition to my bracelet.
Customer service was excellent response…
Customer service was excellent response very good and helpful.
Silver gladdaha ring just beautiful.
Had to size up but Pandora rings sizing comes different.
Overall So pleased
i was looking for something special for…
i was looking for something special for my adopted granddaughter in the way of charms for her necklace and found them on charm works. The charms are beautiful well made and very well priced Thank you Charmworks will use you again .
Great quality and dab customer service!
I regularly use the charmworks (and have done for many tears) as I buy charms for my daughter and neices on their birthdays and special occasions. I can always find a charm that is relevant and unique, and customer service is exemplary! I ordered a charm on Friday last week, having realised I had forgotten to get one for my daughter who's birthday was Sunday (doh!) I was resigned to having to give it to her late but was over the moon to receive it in the post the next day, having paid for basic p&p! If I have ever needed to contact them they have been friendly and efficient! I can't recommend them more!
Shop with absolute confidence
The bracelet I ordered for my daughter is fabulous. She loved it and the charm. Both presented very nicely for gifting. Excellent quality and a really good choice range.
Their customer service really is second to none. They definitely go above and beyond to help you. Excellent, prompt communication.
I highly recommend this company and will be purchasing more charms in the future.
Lovely variety of charms for those of…
Lovely variety of charms for those of us who still like traditional charm bracelets.
Quick delivery and sent in cute little pouches 😊
I’m in love!!
I’m in love!!! The most beautiful piece of jewellery I own. I definitely recommend💝 Thank you so much for my dream bracelet!
Excellent products superb customer service
I have bought from Charmworks a few times and I have found the quality of their jewellery is excellent and their customer service is second to none! A couple of times I needed to change my order and they have responded within the same day and replaced the items I needed changing within a day - they really do have fantastic customer support! I ordered quite late for Christmas yet everything arrived in good time . I will certainly use Charmworks every time I need a charm bracelet or charms .
Lovely quality and great service
I’ve bought from the Charm Works many times. The charms are beautiful, lovely quality and tend to look lovelier in reality than in the photos. Always super quick delivery too.
An easy to use website with a huge…
An easy to use website with a huge range to choose from. The, very pretty, charms arrived within a few days and are exactly like the onscreen images. Good quality charms too!
Charming Charm
The charm I purchased from The Charm Works. was beautifully made. It arrived next day as expected.
I purchased it for my 9 year old Grandson's birthday to be kept in his memory box so he will remember his love for aviation especially the iconic Spitfire.
First class service
I love receiving the charms and the…
I love receiving the charms and the delivery is so quick, both the charms I ordered were lovely, just what I was looking for.
Beautiful products good quality
My products arrived the next day. The products were beautiful and and just what I wanted to make a bracelet. I will be returning
Excellent Product & Service
I discovered The Charm Works via Google search and was very impressed with the website, which made it very easy to navigate to items that I wanted for a special birthday gift. The communication and service provided (Royal Mail 24) was excellent. In addition, the bracelet and charm itself was of very good quality and I would have no hesitation in recommending them. Will certainly be a returning customer.
Easy to use website
Easy to use website, item arrived beautifully packaged and on time.
The item I bought was excellent quality…
The item I bought was excellent quality and at a very reasonable price. My query was answered quickly and efficiently and the item arrived the next day. All in all, an excellent service.
Excellent company
Excellent product. Hallmarked properly. Completely as described. Very detailed for such a small charm.
Delivered quickly too.
Website easy to navigate. Straightforward to order. Def would recommend this site.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








