TheCharmWorks Reviews 

406
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Really pleased with my silver bracelet, perfect fit, came in a lovely box, Really good price and delivery was quick.

Rated 5 out of 5 stars

I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my... See more

Rated 5 out of 5 stars

UNBELIEVABLE Customer service. Absolutely above and beyond any expectations. I have been ordering charms for my great nieces since they were born so 18 years now. This year I posted them off and th... See more

Rated 5 out of 5 stars

My order arrived within a few days in a beautiful presentation box. My family had ordered a charm bracelet for my daughters birthday as she is about to go travelling around the globe. We all picked... See more

Company details

  1. Jewelry Store

Written by the company

TheCharmWorks is 100% Sterling Silver. We have over 2,000 charms and 50 Charm Bracelets on offer for you to hand-pick your very own personalised Charm Bracelet. We are committed to excellence in product and service quality and pride ourselves on our friendly approachable customer service. Any queries...just get in touch! TheCharmWorks


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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4.6

All reviews

(406)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The charms are very well made

The charms are very well made, reasonably priced and easy to attach to a bracelet. There is a very wide choice of charms to suit all tastes. Customer service is also very good with prompt delivery.

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful charms

Easy to us website quick delivery service and quality products that match the images and descriptions. Very pleased with my charms.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful choice of items & prompt delivery

I’ve been using The Charmworks for a few years to purchase charms for a remembrance bracelet. They have such a beautiful choice & always deliver promptly. Each charm comes in its owns little bag & my latest purchase was particularly delightful. A tiny bucket & spade. The detail & quality was amazing & it’s the cutest silver charm I’ve ever seen. I would definitely recommend using this company.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

I was very impressed with this company

I was very impressed with this company. My first order wasn’t quite right, so they happily exchanged it. The charm I bought was very well made, detailed and good quality. Will be purchasing from The Charm Works again in the near future and would definitely recommend them.

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Necklace broke so lost locket as a…

Necklace broke so lost locket as a result! Company refused to refund me the cost of the necklace/locket because I couldn't return the locket!!

29 January 2026
Unprompted review
TheCharmWorks logo

Reply from TheCharmWorks

Hi Susanne, we're sorry that you were not happy with the resolution reached here. Unfortunately with lost items we cannot process a full refund back to original payment method but we did issue you a gift card to the same value and were happy to offer you an immediate replacement of the item.

Warm regards,
TheCharmWorks

Rated 5 out of 5 stars

The CharmWorks experience

I have bought charms and clasps a few times now and they have been excellent in speed of getting the goods to me and, of course, their service.
I shall definitely be using them in the future.

9 August 2025
Unprompted review
Rated 1 out of 5 stars

EMPTY ENVELOPE

Was sent an empty envelope should have been a sterling silver acorn charm - apparently the charm was in a pouch in the envelope - there was no pouch, no charm - the envelope was taken apart and was in pieces on my coffee table there is no way there was ever a pouch with a charm in there! Thank god I only spent £26 with them!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Bought charms for my granddaughters and…

Bought charms for my granddaughters and I’m very pleased with the easy ordering and prompt delivery time. Very good value and pretty charms. So far my granddaughters have lived what they’ve received for their gifts. Thank you.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

The charms are beautiful

The charms are beautiful, they were easy to attach to my link bracelet, they are well made and are absolutely the right size for my needs. The delivery was on time, the charms are packed well. If you are looking for something a bit different then these charms are just the thing. I would highly recommend them.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

I have made several purchases from the…

I have made several purchases from the Charm works over the past years.
They have an amazing selection of charms to chose from.
Their website is easy and straight forward to browse with fast and secure checkout.
Excellent customer service.
I was kept informed, by email, to let me know order status, dispatch and delivery.
Delivery was fast, sometimes even delivered next day.
I have always be very happy with the charms I have purchased, they have all been beautiful and my grand children always look forward to seeing what Charm I have got for them when I prescent them with the lovely little bag they arrive in.
I am a very happy customer and I will definitely be making future purchases from the Charm Works.
It's a big 👍 from me.
And I highly recommend.

1 May 2025
Unprompted review
Rated 4 out of 5 stars

I ordered a charm bracelet for a…

I ordered a charm bracelet for a special occasion and was impressed by The Charm Works team. Despite needing custom charms, they assisted with the design, provided details, and ensured smooth international shipping. Their customer service was professional and supportive throughout. The bracelet turned out beautifully. Highly recommend their quality and dedication.

13 March 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Charm Bracelets

I have been using The Charm Works for many years and they are always great to deal with and the bracelets are beautiful and they grow into a personal life journal. I have two daughters and they both wear and enjoy their bracelets and talk about each charm and the story behind them. Just lovely.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

First class customer service

First class customer service. I changed my mind on choice of delivery and thanks to Santoshi it was dealt with immediately. He was so kind and friendly and kept me up to date. Also I had to return one item and I was refunded immediately. No questions asked. I would definitely recommend this company.

10 January 2025
Unprompted review

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