The AA Ireland Reviews 

2,046
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and helpful when handling various insurance needs and roadside emergencies. People note that rescue patrols always arrive in a timely and efficient fashion, quickly getting vehicles back on the road and offering a valuable peace of mind. Some reviewers were not happy with unexpected administrative fees and unusually high renewal quotes that caused significant financial frustration. Additionally, a few consumers mentioned experiencing excessively long waiting times when trying to reach customer support representatives over the phone or online chat.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, efficient, and... See more

Service

Clients share positive opinions on service, highlighting the prompt assistance and helpful personnel who... See more

Customer service

Reviewers express great appreciation for the customer service, frequently highlighting friendly,... See more

Response time

Consumers find response time to be mixed, as experiences varied drastically between prompt assistance and... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight very reasonable quotes and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Efficient company. I would ask that the company lower costs when it comes to missed direct debits, as we have a cost of living situation which effects all of us. Other than that it is a good company... See more

Rated 5 out of 5 stars

I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more

Rated 5 out of 5 stars

TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more

Rated 5 out of 5 stars

This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more


Company details

  1. Auto Insurance Agency
  2. also in
  3. Car Service
  4. Home Insurance Agency
  5. Insurance Broker
  6. Towing Service
  7. Travel Insurance Company

About The AA Ireland

Written by the company

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Written by the company

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Contact info

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,046)

1,006 reviews in the last 12 months

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Rated 1 out of 5 stars

Misleading information from aa…

Misleading information from aa breakdown if vechile breakdown after 6 pm they say collect vechile tomarach my van wheel came loose lost 2 wheel bolts came loose all the fitter done on monday mourning took 1 wheel bolt of back left wheel put on the front left wheel which left 3 wheel bolt on each wheel texted repair done no need of a tow was in westport on monday poor customer service they wont collect the van to bring to nearest garage even rbougj i paid 219 euro package vreakdown assistance i was told van picked up. Between 7 and 8 am.monday mourning by tuesday van .still wasnt collected even tbough on 5 suro say 24/ 7 cocarage not true

20 September 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely awful service

Absolutely awful service. It was impossible for me to cancel my car insurance policy and after more than 5 phonecalls explicitly telling them I wanted to cancel my breakdown assistance they are still taking money from my bank account. I was told that there was a record of me asking to cancel and that I probably won't get a refund even though I told them 2 months prior to my policy ending. This is a scam. They are taking money from my account and I have told them on multiple phone calls I was cancelling. Avoid at all costs.

18 September 2026
Unprompted review
Rated 1 out of 5 stars

WATCH OUT - ANNUAL QUOTES RIDICULOUS

I was quoted to renew my membership a STAGGERING €480.00 which is far more than my insurance policy including breakdown assistance. I have been a member of the AA for over 25 years... I drive a 3 year old car.. and have used their service LESS than 5 times in those 25 years.... A total rip off. I went online and put in my details with correct address and phone number, and changed my name slightly and used a defunct email address.... friends of mine also did this on my behalf.... €90 - €150 is what was quoted and NOT €480.00... so for everybody who does their business by automatic payments..... WATCH OUT...... you could be paying far more than you should. Needless to say I am not paying €480.00

17 September 2026
Unprompted review
Rated 5 out of 5 stars

Competitive car insurance rate

Competitive car insurance rate, clear breakdown of costs, solid advice from Ciarán, which didn’t feel to sales oriented.Very easy to deal with in all aspects of commutations.

17 September 2026
Unprompted review
Rated 5 out of 5 stars

I would like to commend Aaron Wilson…

I would like to commend Aaron Wilson for his exceptional assistance. He was extremely helpful, polite, and knowledgeable while helping us revise our home insurance policy. Aaron took the time to explain everything clearly, answer our questions, and provide us with a revised quote. His professionalism and customer service were outstanding—we need more people like Aaron.

16 September 2026
Unprompted review

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