The AA Ireland Reviews 

2,046
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,084 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, knowledgeable, and helpful when handling various insurance needs and roadside emergencies. People note that rescue patrols always arrive in a timely and efficient fashion, quickly getting vehicles back on the road and offering a valuable peace of mind. Some reviewers were not happy with unexpected administrative fees and unusually high renewal quotes that caused significant financial frustration. Additionally, a few consumers mentioned experiencing excessively long waiting times when trying to reach customer support representatives over the phone or online chat.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are consistently polite, efficient, and... See more

Service

Clients share positive opinions on service, highlighting the prompt assistance and helpful personnel who... See more

Customer service

Reviewers express great appreciation for the customer service, frequently highlighting friendly,... See more

Response time

Consumers find response time to be mixed, as experiences varied drastically between prompt assistance and... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight very reasonable quotes and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Efficient company. I would ask that the company lower costs when it comes to missed direct debits, as we have a cost of living situation which effects all of us. Other than that it is a good company... See more

Rated 5 out of 5 stars

I phoned AA with a query re having to cancel my credit card due to a scam earlier this year. As my AA membership rolls over every year I wanted to give my replacement card details to ensure payment w... See more

Rated 5 out of 5 stars

TBH, I did not have my MS Card and it would not let me progress on-line to receieve a rescue. I called the help centre and spoke to Dean, he logged my 'rescue' and was extremely helpful and compassion... See more

Rated 5 out of 5 stars

This is my second year with AA insurance. I'm paying less this year than last year, which is always a bonus. The customer service agents are friendly helpful and knowledgeable about your insurance ne... See more


Company details

  1. Auto Insurance Agency
  2. also in
  3. Car Service
  4. Home Insurance Agency
  5. Insurance Broker
  6. Towing Service
  7. Travel Insurance Company

About The AA Ireland

Written by the company

AA Ireland - Protecting What Matters Most

At AA Ireland, we've been looking after Irish motorists and families for over 100 years. We're one of Ireland's most trusted and recognised brands and whether you're insuring your car, protecting your home, planning a trip away, or keeping your pet covered, we're here to make sure you're in safe hands.

As Ireland's leading insurance broker, we compare multiple schemes to find you the right cover at the right price - keeping things simple, honest and hassle-free.

What we offer

  • Car Insurance - compare multiple schemes to find the best deal for you
  • Home Insurance - protecting your home and everything in it
  • Travel Insurance - explore the world with confidence
  • Pet Insurance - comprehensive cover for your furry family members
  • AA Membership - 24/7 roadside assistance, plus great member rewards

Easy to manage, online

Our MyAA portal lets you renew policies, add drivers, update your vehicle and access your documents - all online, any time.

AA Ireland Limited trading as AA Insurance is regulated by the Central Bank of Ireland. Terms and conditions apply.

Be 💛 Safe.
The AA

Our Promise to You

Written by the company

Ireland's Most Trusted Roadside & Insurance Brand
For over 100 years, we've been there for Irish drivers and families when they need us most. From 24/7 roadside assistance to home, car, travel and pet insurance - we've got you covered
Covers You, Not Just Your Car
Our AA Membership covers you as a person, whether you're driving your own car or someone else's. With an 80% repair rate at the roadside, we'll get you moving again fast.
Easy to Manage, Always On Hand
Use MyAA to renew policies, add drivers and access your documents online - any time. And if you ever need us, our team is just a call or tap away.

Contact info

AA Membership | Roadside Assistance

24/7 roadside assistance in Ireland. Covers you, not just your car.

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.4

All reviews

(2,046)

1,006 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service

Great customer service, best quotes for home and car insurance I could find on the market. Great coverage benefits offered.
Highly recommended

1 October 2026
Unprompted review
Rated 5 out of 5 stars

The web chat is amazing !

The web chat is amazing !! I was waiting nearly 1 hour on hold to make a phone call but when I messaged on what’s app ,Carl answered me straight away and got my query answered very quickly . Great service

28 September 2026
Unprompted review
Rated 1 out of 5 stars

My AA membership was automatically…

My AA membership was automatically renewed without my consent to this renewal. I only discovered it when I saw the renewal email. I have asked AA Ireland to cancel the renewed membership, refund the full amount, and disable automatic renewal on my account. I hope this is resolved promptly.

27 September 2026
Unprompted review
Rated 5 out of 5 stars

I recently got my car insurance with AA…

I recently got my car insurance with AA and i highly couldn’t recommend the gentleman artur enough he was patient with me over the phone very clear and professional and extremely helpful it was a great experience thank you for making it so easy for me and your patients I would highly recommend artur

25 September 2026
Unprompted review
Rated 2 out of 5 stars

Good agents, appalling website and app

The AA agents are very nice and very helpful, and rates are competitive. But the AA website and mobile apps are absolutely appalling - they appear to have been written by fifty 5 year olds that know nothing about insurance or computing and that never communicated with each other. I don't know how the AA CEO is not mortified over being associated with this... I don't even know what to call it without being rude.

24 September 2026
Unprompted review

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