Sleeper Reviews 87

Needed to return and they made it easy, love the product

So bad… my trousers never arrived and customer service is absolutely not responsive. They have been ignoring me for almost a month now! Do not order with shipping in Europe, maybe they are better with the US but in Europe they are just unreliable.

Absolutely love my party pjs. Fantastic quality. Very comfortable. Packaged beautifully. Definitely recommend. Thank you.

All Good! 👍🏻 The outfit is super cute and would have loved to wear it over the holidays. Customer service was excellent and will definitely order again.

Am in love with the design and fabrics.
The Sleeper team are well talented and professional.

My order came so quickly in the mail ! The quality is so beautiful and how it’s packaged in its own linen bag and their customer service was so friendly , efficient and prompt. I can’t wait to place my next order!

Ist was a Great Experience, the customer Service was excellent!
Thank you very much!!!

Despite advertising 'free returns' this is not the case. If returning from the UK you will need to return to the Ukraine at a cost of £25 for one dress.
Not impressed, I should have read all the reviews before I purchased

Totally in love with Sleeper outfits, tend to buy every season a piece or two. Also, so pleased with their customer service team, especially Varvara. I purchased a linen suit a few months back and after a couple of washes the material started to fray due to it being quite thin and delicate. Varvara offered to make me a new blouse for gratis with no hesitation.

Great customer service. It’s a very client oriented brand. Loved the clothing quality. Special thank you to Varvara for willingness to help and empathy. Definitely would recommend this brand to friends.

i had a problem with the website and the customer service has been stellar. they are nice and easy to work with and i LOVE the pj’s i ordered. i go them for my xmas card this year and i cant wait to wear them becasue they are sooooo soft and comfy. i will recommend Sleeper to all my friends.

I’ve purchased two Sleeper dresses. One I purchased directly through the official website. They ship fast, package arrived at my home within 3 days. The dress came with a special storage bag and a notecard with the name of the employee who made your item. I think it’s a neat idea because it’s a reminder that real people work hard on the clothes we wear and usually take for granted. I have Belle and Brigitte dresses both in Pink Vichy (pink gingham), it’s the perfect shade of pastel pink. The dresses are so comfy, simple yet beautifully detailed. The Belle in particular is one you can both dress up or down. This is a brand I’ll be following from now on.

I placed an order and found that the pajamas I received were much too small. Marina from Sleeper took care of the exchange for me very kindly. I had a good experience. Although it was a little unexpected to pay for shipping, I did receive my order in a reasonable amount of time. I wanted to add too that the quality of silk is absolutely unmatched. I collect silk pajamas and I found it to be incredibly thick and the finishes are gorgeous.

I never seen like this customer service they always help and every time i order i know that i have good choices for chose this brand i have corner in my clothes only from sleeper i have best pyjamas ever i can wear them in gathering family and in any where else even i have depression if i wear them i feel like im a princess in my littile home i can spend money in pyjama more then dress for out side wearing you can wear it every day even but i could not wear it if will sleep is comfortable but very sensative like the party pyjamas but still worth it !

Will not be last order from this beautiful designer and brand

Never late will i email them even if not response in same time at least in same day

All the bset to my lovely brand

Can not get enough from talking about this cute brand❤️

The best costumer service and shopping experience i have ever had!

I requested a price adjustment after a dress I ordered went on sale 5 days after I placed the order. Marina helped me in and in one email exchange I received a $75 credit back on my card. Excellent customer service! And beautiful clothes. I look forward to future purchases!

This was my first sleeper Atlanta purchase … currently 5 months pregnant and feel so amazing in this gorgeous dress will be purchasing 2 more to end of summer . Thank you for making quality pieces. Wish this mama can model your dresses with this cute bump.

The best costumer service and shopping experience i have ever had!

I have no idea whether or not I will like my Sleeper dress, because I still haven't received it, or even a shipping confirmation, three weeks after ordering. Sleeper charges a $15 shipping and handling fee above the $300 price tag, which is pretty unusual: when was the last time you paid s&h on such an expensive purchase? Well apparently, that fee does nothing to facilitate actual shipping of the garment.
Would never order from them again, regardless of how nice the product is... if I ever get to see it.
Two stars is giving them the benefit of the doubt that *maybe* I'll get the dress soonish. I'll edit this down to one if it takes much longer....

Absolutely top notch customer service. My package got lost, and I had very little hope that I would get it back. I just emailed them to let them know I filed a claim with UPS and Enya from Sleeper stepped in to send another one right away. She was so personable and understanding.