Thathair Reviews 

1,451
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 873 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the product's quality and how well it matches their natural hair color, often making it indistinguishable from their own. Customers consistently highlight the exceptional customer service, noting prompt responses and helpful assistance with color matching and exchanges, which contributes to a positive user experience. Many find the product easy to apply, remove, and wear, appreciating its comfort and natural appearance. However, some customers also noted issues with the product's fit, with bands not feeling snug or being too rigid, and a few experienced excessive hair loss immediately after opening the product. A small portion of people felt the hair quality was poor, comparing it to a Halloween wig, and some were dissatisfied with the customer service regarding returns for defective items.

What people talk about most

Product

Reviewers mention positive feedback about product, with many praising the natural look and feel, often... See more

Quality

Customers consistently note positive experiences with quality, often praising the hair as surprisingly soft,... See more

Customer service

Customers had positive experiences with customer service, with many describing it as incredible, great, and... See more

User experience

People report positive experiences with user experience, highlighting the ease of use and application of the... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as receiving the wrong... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Matches my color perfectly. I have a small head so when I adjust it the small metal piece ends up near the top of my head. The band doesn’t fit super snug but it works for what I need it for. The clip... See more

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.3

All reviews

(1,451)

803 reviews in the last 12 months

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Rated 5 out of 5 stars

Buy it!!

Your product and your customer service are both amazing! Initially, I ordered the wrong color. You were quick and willing to remedy my mistake. The new halo was delivered and was a perfect match. Easy to put on. I was amazed at how it stayed put all day. Worth every penny!!

18 April 2026
Unprompted review
Rated 4 out of 5 stars

Color match was perfect and I was so…

Color match was perfect and I was so pleased with the product! It was hard not to immediately order more. My hair is so thin and fine, it's nice to feel like I actually have hair again... thank you, Thathair!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Do the color match!!!

The first order I did, was not going to work out. I did not do the color match offered, and I should have.

I contacted customer service at their email and explained the hat was not going to work and they had me take photos of my hair and they did a color match. I just got the new ones and they are PERFECT!!!
The match is absolutely perfection!!!!
It’s unreal how close they matched to my hair. I would give 100 stars if I could.
Highly recommend.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was very helpful

Customer service was very helpful. Also quick response and helpful. Have given a few of my friends and family your information for them to purchase from your company!

3 April 2026
Unprompted review
Rated 5 out of 5 stars

THE BEST- Both Product and Customer Service!

I cannot say enough good things about this company! #1 The color match is AMAZING! My husband and I could not tell which was my hair and which was the extension hair, once it was in place! The hair is a very good quality, in addition to the fabulous color match. One of the halo wires was missing a comb, so I contacted customer service to request a new wire. Their.response was to advise me they would send 2 new full halo extensions in any length I wanted with no need to return the ones they had sent. The customer service reps for this company are top notch! Never, in all my online shopping have I ever experienced such professional and caring customer service reps, which says a lot about the company. You cannot go wrong with this company. I would give them 10 stars if I could! After my experience shopping with them, I would never shop anywhere else for halos! A++++++ for doing things RIGHT!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I was bummed when I realized I got the…

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just had my 62nd birthday on April 2 and absolutely love the feeling I get with longer hair.

4 April 2026
Unprompted review

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