Thathair Reviews 

1,452
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's natural appearance, often noting that the extensions look and feel like real hair and blend seamlessly. Many highlight the excellent color matching service, which helps them find a perfect shade. People also appreciate the ease of use, finding the product comfortable to apply, wear, and care for. The quality of the hair is consistently described as excellent, being soft, silky, and thick. Additionally, consumers commend the customer service for being helpful, prompt, and efficient in assisting with inquiries and exchanges. However, some customers reported receiving incorrect products or experiencing quality issues like excessive hair loss upon opening. A few people found the product didn't suit their hair type or length, or that the color received didn't match expectations despite color matching efforts. There were also isolated mentions of issues with delivery, such as packages not arriving or being heavy.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their extensions for being natural,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the hair as surprisingly soft, silky,... See more

Customer service

People report positive experiences with customer service, often describing it as incredibly nice, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the product quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,452)

804 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was bummed when I realized I got the…

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just had my 62nd birthday on April 2 and absolutely love the feeling I get with longer hair.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I have to say out of all of the sites I use to order halos or even extensions this company is the only one that actually responds immediately or even almost immediately. My hair color match was off and they replaced my Halo free of charge with the color match I requested.
So I will be using them moving forward and highly recommend them.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I had to exchange my beautiful hair…

I had to exchange my beautiful hair pieces because they looked unnaturally long so customer service responded immediately and walked me through the process to get what I wanted. I got the replacement about a week and a half later, maybe two weeks. They are awesome! Not only that but the quality of the hair pieces is beautiful.

27 March 2026
Unprompted review
Rated 5 out of 5 stars

A great alternative to putting your…

A great alternative to putting your hair through the pain and damage and expense of weave in extensions, who needs that? Easy to use, takes 2 minutes to put in. So many color choices and I was able to pick my exact match using my laptop, how crazy is that. Highly recommend this product.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Customer service was awesome

Customer service was awesome. First product was too dark. When I contacted for replacement, response was prompt and so helpful. New product was on its way in no time. Thank you!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with the halo

I had an issue with the halo. I was amazed how quick of a response I received from That Hair to solve my problem. They had no problem replacing it and making things right for me. This is a great company.

7 April 2026
Unprompted review

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