Thathair Reviews 

1,452
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 850 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's natural appearance, often noting that the extensions look and feel like real hair and blend seamlessly. Many highlight the excellent color matching service, which helps them find a perfect shade. People also appreciate the ease of use, finding the product comfortable to apply, wear, and care for. The quality of the hair is consistently described as excellent, being soft, silky, and thick. Additionally, consumers commend the customer service for being helpful, prompt, and efficient in assisting with inquiries and exchanges. However, some customers reported receiving incorrect products or experiencing quality issues like excessive hair loss upon opening. A few people found the product didn't suit their hair type or length, or that the color received didn't match expectations despite color matching efforts. There were also isolated mentions of issues with delivery, such as packages not arriving or being heavy.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers loving their extensions for being natural,... See more

Quality

Reviewers mention positive feedback about quality, with many describing the hair as surprisingly soft, silky,... See more

Customer service

People report positive experiences with customer service, often describing it as incredibly nice, helpful,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Order

Customers had ambiguous experiences with order, with some expressing satisfaction with the product quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my extensions, Loved them. I made a mistake when I ordered regarding the length, sent an email, no dramas, no issues; and they send me the ones I needed. Great Customer Service!!!!

Rated 5 out of 5 stars

Loved 😍 my extensions the are so natural and beautiful. I have not tried them yet. But I can assume they will look fantastic 😊

Rated 5 out of 5 stars

I’m impressed with the customer service promptness and willingness to help me find the right match. My hair looks beautiful and I love it

Rated 5 out of 5 stars

Full disclosure: I am NOT a “girly girl”. I don’t bother styling my hair, aside from straightening it every now and then (my natural hair = major coils and thick.) As such, I was very hesitant to try... See more


4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,452)

804 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Nice Surprise

I am very surprised how really nice this looks. The color was a good match, and my husband could not tell I was wearing a hair piece. I enjoyed wearing it.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

My Red Extensions

After washing my first one, I am afraid to wash others because it really dried it out. I even used fabric softener on it. I purchased your shampoo and conditioner to see if that works any better. Haven’t tried it yet. That’s why I bought multiple extensions, so I don’t have to wash them. I can’t believe how perfect the color matches. I don’t wear headbands because they bother me. This doesn’t bother me at all. So easy to put on and take off too. Mine doesn’t come off in the wind either. It does get knotted though. Nothing is perfect. I do love my extensions.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

It didn't match the texture of my hair

It didn't match the texture of my hair. It looked weird and didn't stay in my hair. I contacted them and was informed that I could only get a store credit. They advertise money back guarantee! Why would I want to buy another one? I believe it's a scam.

24 April 2026
Unprompted review
Rated 4 out of 5 stars

I have an appointment with my stylist…

I have an appointment with my stylist next week and will be brining the hair with me hoping she says it's a match and from there I will be able to give a better review as I will be able to actually wear them :), stay tuned!!

30 April 2026
Unprompted review
Rated 1 out of 5 stars

Make sure to use the color match feature before you purchase

I didn't use the color match feature before I purchased the hair, and when I received them they didn't match at all. I contacted the company and did the color match, of which I sent them 2 sets of pictures of my hair, and was told the pictures were too fuzzy. They were taken with a Samsung Galaxy S25 Ultra. They are offering me an exchange or store credit. What am I supposed to do if it did work in the first place? They will not refund my money. I hope they choke on it.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to install

I can’t tell you anything about how well shipping and ordering went as I got mine as a Christmas gift. I will say though, once you get the hang of it, you’ll never want to take it off. I love mine and every little event I use it for. I got a curly and a straight one. The curly looks a little better as it blends better, but I love them both. The quality is great, although the hair feels fake, you’d never know and it looks so real and amazing. Thank you Halo for giving me one of the easiest extensions I am able to do on my own and make look so natural.

31 December 2025
Unprompted review
Rated 4 out of 5 stars

Perfect Match

The color match for my halo extensions was dead on! You truly cannot tell the difference. The texture isn't quite like my hair, but that should be expected when not buying real human hair. It's a bit heavy, which is causing some headaches, but other than that, I'm extremely satisfied with my purchase.

28 April 2026
Unprompted review
Rated 2 out of 5 stars

I do not like these extensions

I do not like these extensions. They do not sit well at all. I'm very experienced with halo hair extensions and I can't get these to work. I would like to return them.

Customer service is very nice and quick responding. But I do not like the product at all.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

The hair is silky and soft

The hair is silky and soft, and I love the option of going straight or going with my hair is natural curl. Shipping was quick, and when the first color did not match, they sent me an alternative that matches perfectly. For my first time buying from this company, I am extremely pleased and will definitely purchase from them again.

1 April 2026
Unprompted review
Rated 4 out of 5 stars

I was pleased with the hairs

I was pleased with the hairs. They matched pretty well. On the straight on one clip came out of the netting band. But I was able to saw it back in. It came out on one end only. And it a little loose. But I'm good with them over all. Thank you.

22 April 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look