TSW Reviews 

182
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TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Purchased Garmin watch. Immediately got email it will be delayed. Tried many more attempts to contact and finally got email saying it has been dispatched through fulfillment center and I would get tr... See more

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Rated 1 out of 5 stars

Not deserving of any stars , ordered garmin 735 on 23/02/18 many weeks ago all I am getting is apologies from them only after complaining! Order number 3331 I believe, unbelievable useless service , r... See more

Company replied

Rated 1 out of 5 stars

Bought a Garmin 735xt in march. After many emails full of unproven statements about shipment and possible refund I got a refund through my credit card company. Do not buy here. @techsmartwear: sto... See more

Company replied

Rated 1 out of 5 stars

Like many of the 1 star reviews below I am still awaiting delivery or refund for a Garmin watch (735xt) that I ordered some time ago. In anticipation of there generic response I will ment... See more

Company replied

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Techsmartwear do not use Trustpilots paid service to collect positive reviews. Nor do Techsmartwear point customers to this site. For this reason Techsmartwear do not recognise Trustpilot as an accurate measure of service. If you need anything please contact Techsmartwear direct.


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1.1

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TrustScore 1 out of 5

182 reviews

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Rated 5 out of 5 stars

Huge shout out to Team Techsmartwear

Huge shout out to Team Techsmartwear! Product was held up in Canada post! Was finally sent back to Techsmartwear, they found out why and sent it back to me. Yeah it took some extra time but I got an amazing price and they made it right. Not many online stores go above and beyond ! This team did. Thank you Team Techsmartwear! From a guy in Canada eh! Cheers !

10 February 2018
Unprompted review
Rated 1 out of 5 stars

I would avoid ordering from this company - Techsmartwear.com / INGWE Ltd

Like other people a very negative experience. Ordered a GPS watch it never arrived.
Asked for a refund and was told I would get one when I returned the product. See what they did there?
AVOID AVOID AVOID

Update: After my Credit Card provider began an investigation I received an email promising an instant refund.
I then received another email from Techsmartwear to say they would not be giving the refund due to a "charge back".

I would not use this company again

8 February 2018
TSW logo

Reply from TSW

Unidentified

Rated 5 out of 5 stars

Great service.

I upgraded my Fitbit to a Fitbit Charge 2. I really love it. Being able to see my activity level and messages keeps me on track, I can even see the time of day :) The service was terrific. I had a few questions and was impressed how quickly they contacted me and all my inquiries were addressed. It took no time at all to get my new Fitbit and have been loving it ever since. I would not hesitate to recommend Techsmartwear. Thanks.

2 February 2018
Unprompted review
Rated 4 out of 5 stars

I recommend this store to anyone

I recommend this store to anyone. Only reason for 4 stars is that they do not have as large of a range of well known brands like the bigger players. What they do have, is good. It’s also refreshing going on a website that is clean and simple – no gimmicks or bold flashing marketing.

25 January 2018
Unprompted review
Rated 5 out of 5 stars

I recently ordered a ski jacket and it …

I recently ordered a ski jacket and it came within the expected delivery time frame for international shipping. Great communication if I had any questions. Would recommend and order again in the future.

20 January 2018
Unprompted review
Rated 1 out of 5 stars

TO REALLY FLEE !!

TO FLEE !!! INCOMPETENT & UNPROFESSIONAL !!!
DO NOT ORDER AT THEM !!

Order a Garmin bracelet on December 12 for £ 209.99 (order # 3005)
Blue card speed fast, the next day, December 13th.

Without news, relaunch on December 19 with the response "Your order has been shipped through our international fulfillment shipping." "Shipping usually takes 10 working days for France".

To this day, a month later, no news, no message, no parcel, no bracelet ...

I always try to raise them and to have news !!!!

******

Magically, the day after this notice on google, receiving an email from them: "Please accept our sincere apologies for the delay of your order.We have questioned your delivery with Royal Mail & Laposte.If we have no progress this week, a new bracelet will be sent.
We thank you for your patience and we will contact you shortly. "

*******

Monday, January 15 mail from them: "We have instructed shipping to a second strap as we had no movement on the first parcel, thank you again for your patience."

****

Friday, January 20, no tracking number or bracelet ....

****

Saturday, January 27, no mail, no longer responds!

to really flee !!!!!!

****

February 6, after a dozen email, and especially a negative opinion, I am finally paid.

Difficult fight! No bracelet, but I got my money back !

20 January 2018
TSW logo

Reply from TSW

Pleased to see the team have been communicating with you and this has been resolved.

Rated 4 out of 5 stars

I had no issues with Techsmart and can …

I had no issues with Techsmart and can only provide positive feedback. Following reading mixed reviews I was wary of purchasing items from Techsmart but took the plunge and recently purchased an item of clothing. From order to delivery I had no issues, post order stage I emailed Techsmart to check/ensure I would receive the item before Christmas and received feedback within a working day. Item has been delivered well before Christmas, well packaged and no issues - all I hoped for.

21 December 2017
Unprompted review
TSW logo

Reply from TSW

Thank you Phil

Rated 5 out of 5 stars

New gym gear arrived promptly :)

Ordered some North Face gym gear - Very responsive and useful advice on sizing and happy with the quick delivery...
Hopefully the new gym gear gets me motivated to get back into the gym :)

13 December 2017
Unprompted review
TSW logo

Reply from TSW

Thank you Adam

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