TechPros Reviews 

144
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 96 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally fast delivery service and remarkably reasonable prices, frequently mentioning that the purchased items arrive in great condition and function perfectly right out of the box. Consumers also appreciate the helpful customer support team and the seamless ordering process, which makes buying refurbished electronics easy and reliable. However, some reviewers were not happy with delivery delays, noting that their packages sometimes arrived significantly later than originally promised or tracking updates were unclear. A few other people also felt that receiving the wrong accessories or incorrect items in their orders caused unnecessary inconvenience.

What people talk about most

Product

Clients share positive opinions on product, highlighting excellent quality, great pricing, and items that... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting next-day arrivals and... See more

Quality

Customers had positive experiences with quality, expressing great satisfaction with the performance and... See more

Service

Users describe positive interactions with service, highlighting prompt delivery and responsive communication... See more

Price

People report high satisfaction with the price, often noting great deals on laptops and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Changing my review as an absolutely lovely chap (sorry I didn't get your name) called me to resolve my issue. First things first, thank you kindly for sending the replacement so quickly, it has arr... See more

Rated 5 out of 5 stars

The Macbook is in excellent as stated in the write up, also the team at TechPros had given me a free upgrade which doubled the ram and the SSD. It is a very fast computer and ideal for my grandson who... See more

Rated 5 out of 5 stars

A large selection of refurbished units to suit all tastes. I wanted a Win 11 (with 16GB RAM) as my minimum spec and there were plenty to choose from. After purchase, communication was excellent throug... See more

Rated 5 out of 5 stars

My second hand laptop is as described (fair) , arrived on time and is working well. Some cosmetic signs of wear but functionally normal so far in a weeks use of light browsing and program download an... See more


Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Cell Phone Unlocking Service
  4. Computer and Accessories Store
  5. Computer Store

Written by the company

TechPros Trade Limited — Est. 2013 The Story of TechPros® From a single store in Stevenage to a UK-wide tech powerhouse — built on experience, sustainability, and a commitment to quality. 20+ Years of tech industry experience 100+ Orders processed daily across the UK 2013 Year we opened our first store How it all began Our story started in 2013 when we opened our first store in Stevenage, Hertfordshire, under the name Fone & Pc Fix Stevenage. With over 20 years of experience in the tech industry, our aim was simple: deliver the best tech services directly to the end user. It wasn't long before we noticed a significant and growing demand for refurbished tech — particularly mobile phones, followed closely by MacBooks and PCs. That insight changed everything. 2013 — First store opens Fone & Pc Fix Stevenage launches in Hertfordshire, offering tech services to the local community. Early years — Recycling initiative Recognising that the average person upgrades their phone every two years, we launched an electronics recycling programme, building partnerships to responsibly handle phones, iPads, tablets, MacBooks, and PCs. 2019 — Rebrand to TechPros We redesigned our store and adopted the TechPros name, reflecting our expanded range of services covering mobile, computing, and gaming. Now serving customers all across the UK. Today — 100+ orders daily A leading UK refurbished tech retailer, processing over 100 orders every day and continuing to grow. Sustainability at our core We saw a clear problem: millions of old devices being discarded unnecessarily, adding to growing environmental waste. By building strong recycling partnerships and championing the refurbished tech market, TechPros helps give devices a second life — reducing waste while delivering real value to customers. Customer-first, always Our customers are at the heart of everything we do. We believe in building lasting relationships by understanding needs and offering personalised solutions. Our dedicated customer service team ensures a seamless experience from first enquiry to delivery — and beyond. Our mission To deliver top-notch tech solutions while promoting environmental sustainability — providing high-quality products that genuinely enhance our customers' lives. Our vision To be a recognised leader in the UK tech industry, known for innovation, quality, and an unwavering commitment to customer satisfaction.


Contact info

4.1

Great

TrustScore 4 out of 5

144 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(144)

98 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cheap laptop

Laptop arrived within a few days, I ordered a fair condition laptop and arrived with just a slight mark on the top, hardly noticeable

5 September 2025
Rated 5 out of 5 stars

Would recommend and purchase again!!

I had a bad experience with a different site ordered this on a Friday at 8:30pm was shipped Saturday and received it on the Sunday! They provide free shipping which is amazing and I called just assuring the same issue I had wouldn't happen again and they responded quickly! Would defo recommend to anyone looking for a refurbished laptop!

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Today Received Dell latitude 5320 good…

Today Received Dell latitude 5320 good condition. Laptop is in good condition, slight marks on top cover of laptop but functional wise its perfect . Got Microsoft office included as surprise gift . Thanks Tech pros team , much appreciated ❤️

22 July 2025
Unprompted review
Rated 5 out of 5 stars

thinkpad T490

Just received my thinkpad T490, i received a complimentary upgrade to touchscreen and although i purchased "fair" condition the laptop is pretty spotless and runs great! It also had a fully copy of office:) very happy

4 July 2025
Rated 5 out of 5 stars

I'm having issues with the music…

I'm having issues with the music recording software I've installed, given that Apple won't let me install Garageband but globally speaking it's a great purchase. I can't install previous versions of video editors either but that's not a problem with the machine. I had DaVinci Resolve 17 on my last Macbook Pro. Now they're up to version 20.

25 June 2025

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