I needed just 5 wardrobe hanging rails costing £1 each, so I didn’t think I would be able to order of such a low value. I was wrong! Not only did the woman at their customer services give excellent... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently organised a last-minute order of crates, and PHS were excellent. Paul and Jack, our delivery drivers, were professional, patient, and very helpful. They even delivered the crates all the w... See more
I have ordered and paid for packaging materials one week ahead of my customer moving day. On the pick up I was told that not all my materials are in stock. Wasted my time next day on the phone t... See more
Company replied
We are refurbishing our home. As ordinary punters we used PHS Teacrates to store our personal items. The team have been a real pleasure to deal with. From Shane in the warehouse to Monika and Ana i... See more
Company replied
Company details
Written by the company
Hassle free next day crate rental for home or office moves meeting the needs of any ad hoc, short term project where items need to be moved and stored.
phs Teacrate
Written by the company
- Fast Next Day Delivery
- Fast next day delivery as standard to anywhere in the UK.
- Same Day Delivery
- Emergency same day delivery available upon request.
- Multiple Nationwide Depots
- 6 Nationwide depots for customer pick up and drop off.
- Extendable Rental Times
- Ability to extend your rental period or arrange an early collection if required.
- Expert Customer Service
- Customer Service Team on hand Monday - Friday 8:30am - 5:00pm to answer queries and take orders.
phs Teacrate
Fast Next Day Delivery
Fast next day delivery as standard to anywhere in the UK.
Contact info
phs Teacrate, Unit 1A, Collett Way,, UB2 4SE, Southall, United Kingdom
- 0800 980 6996
- teacrateenquiries@phs.co.uk
- teacrate.co.uk
4.4
Excellent
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Louis at Scrubs Lane
I met a very helpful and well mannered young man. His name is Louis at Scrubs Lane. I have to say it was a blessing talking to him. He has brought very good customer service skills, knowledge and patience. He is a great member of your team.
27 November 2019
Unprompted review
Reply from phs Teacrate
Dear Leena
Many thanks for your kind comments.
Kind Regards
Chris, phs Teacrate
Excellent Service.
Jason P and the agency driver (forgot his name) were polite, helpful and generally a pleasure to work with. When I saw it was Jason managing the crates I knew I was in good hands.
26 November 2019
Unprompted review
Reply from phs Teacrate
Dear Siobhan
Many thanks for taking the time to review us, we appreciate it.
Kind Regards
Chris, phs Teacrate
Very happy
Very happy with the service Paul from the Livingston Depot gave us. Would use Teacrate again.
22 November 2019
Unprompted review
Reply from phs Teacrate
Dear Ross
Great to hear you approve of our services.
Kind Regards
Chris, phs Teacrate
Great customer service
Moving my mum over the weekend and needed some crates. Got them from Teacrate and nice guy called Jason P couldn't be more helpful when he dropped them off. He stacked them all neatly in the garage ready for me to use at the weekend. Normally most drivers just drop stuff on the pavement. What a nice change to find a company with good customer values. Thank you Teacrate.
21 November 2019
Unprompted review
Reply from phs Teacrate
Dear Alan
Great to hear your comments, we appreciate them.
Kind Regards
Chris, phs Teacrate
Alex A was very helpful and patient as…
Alex A was very helpful and patient as he had to wait for 30 min for me to finish my own works first.
21 November 2019
Unprompted review
Reply from phs Teacrate
Hi Billy,
Thank you very much for your review, and we're glad you approve of our service.
Kind regards,
Chris, phs Teacrate
Efficient & friendly service
Efficient & friendly service
Natasha (from the NW10 depot) delivered my crates; and she was great - v helpful and friendly.
20 November 2019
Unprompted review
Reply from phs Teacrate
Hi Graeme,
Many thanks for taking the time to review us, great to hear you approve!
Kind regards,
Chris, phs Teacrate
The driver was Alex A and he was very…
The driver was Alex A and he was very efficient and professional. Would recommend to others.
18 November 2019
Unprompted review
Reply from phs Teacrate
Hi Sandra,
Many thanks for the review, and your kind words.
Kind regards,
Chris, phs Teacrate
The Drivers who dropped off Alex A was…
The Drivers who dropped off Alex A was polite and very friendly, the time frame from drop off and collection was great.
however, the condition the crates turned up in wasn't great as they had bird droppings in them and hadn't been cleaned at all.
other then this we have a good experience.
15 November 2019
Unprompted review
Reply from phs Teacrate
Hi Chloe,
Thank you for taking the time to leave a review. So that we can improve going forward, could I please ask you for a contact number? We would like the opportunity to investigate this incident, to ensure it doesn't happen in the future.
Kind regards,
Chris, phs Teacrate
Andy and Paul from the Livingston depot…
Andy and Paul from the Livingston depot were really excellent, efficient and helpful. In fact, from start to finish, the whole process including the admin function, was very smooth and excellent value for the service provided.
15 November 2019
Unprompted review
Reply from phs Teacrate
Hi Carolyn,
It's great to read such a great review for Andy & Paul, it's also great to hear that you had a smooth journey and found us value for the service!
Kind regards,
Chris, phs Teacrate
Thanks for a great service Natasha…
Thanks for a great service Natasha (Scrubs Lane)
14 November 2019
Unprompted review
Reply from phs Teacrate
Hi Nicky,
Thank you for your 5* review. I'll be sure to pass this on to Natasha!
Kind regards,
Chris, phs Teacrate
Reply from phs Teacrate
Dear Sandy,
It's great to hear you've had excellent service from Paul, I'll be sure to pass this on to the relevant team.
Kind regards,
Chris, phs Teacrate
Good Service
The 175 crates arrived on time and were off loaded to two locations with 30 minutes. Very pleasant and polite crew; Jason and colleague.
11 November 2019
Unprompted review
Reply from phs Teacrate
Dear Sarah,
Thank you so much for your 5* review. It's great to read that Jason & colleague delivered them on time and efficiently! Have a great day.
Kind regards,
Chris, phs Teacrate
Moving house next week and just…
Moving house next week and just received 10 crates. Grant and Jason dropped them off, nice lads who were very helpful. Even put my bins back in place! Reccomended. 5 stars.
8 November 2019
Unprompted review
Reply from phs Teacrate
Dear Gavin,
Great to read that you had a great experience with Grant & Jason, I'll be sure to share this review with them! I hope the house move goes well!
Kind regards,
Chris, phs Teacrate
5 star service
5 star service, Paul, the delivery driver was prompt, helpful and extremely pleasant. Will definitely recommend service to others.
8 November 2019
Unprompted review
Reply from phs Teacrate
Dear Sharon,
Thank you Sharon, that's great to read. We look forward to working with you again in the future!
Kind regards,
Chris, phs Teacrate
Natasha Juege was excellent
Natasha Juege was excellent - great service
7 November 2019
Unprompted review
Reply from phs Teacrate
Dear Martin,
Thank you for your review, Natasha will enjoy reading this!
Kind regards,
Chris, phs Teacrate
Adrian and Abs where great in there…
Adrian and Abs where great in there approach to the job , being flexible and professional in there work .
I couldn't of asked for anything more .
Great job.
6 November 2019
Unprompted review
Reply from phs Teacrate
Dear Game Play,
Thank you for your review, that's great to read. We'll be sure to pass this review on to Adrian & Abs.
Kind regards,
Chris, phs Teacrate
5* service
Perfect for my home move! Picked up from the London depot. Paul Hebbs was friendly and even helped with the loading/unloading. 5* service!
6 November 2019
Unprompted review
Reply from phs Teacrate
Dear Rebecca,
We're glad we could help you with your home move! Hope you're now settling in well!
Kind regards,
Chris, phs Teacrate
Reply from phs Teacrate
Dear P Lewis,
That's great to hear - we look forward to working with you in the future!
Kind regards,
Chris, phs Teacrate
Jason did a great job today despite the…
Jason did a great job today despite the sat. nav. sending him the wrong way.
5 November 2019
Unprompted review
Reply from phs Teacrate
Dear Duncan,
Those sat nav's can be difficult at the best of times! Thank you for Jason's great feedback.
Kind regards,
Chris, phs Teacrate
Great delivery
Had a delivery of crates today in Edinburgh from tea crate. Their delivery guy Paul, was excellent. Very helpful, polite and did a great job. Thanks John
4 November 2019
Unprompted review
Reply from phs Teacrate
Dear John,
Thank you for the great feedback. I'll be sure that this gets to Paul, I'm sure it'll put a smile on his face! Have a great day.
Kind regards,
Chris, phs Teacrate
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.