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Review summary

Created with AI, based on recent reviews

Considering 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the quick and reliable support, especially for repairs and maintenance. Reviewers are particularly impressed with the prompt response times for inquiries and orders, noting that customer service representatives are always quick to assist. The ordering process is described as easy and efficient, with many customers receiving their confirmations and dispatches in a timely manner.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Customers consistently report positive experiences with the service. Reviewers frequently highlight the... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the team for being helpful,... See more

Order

People report positive experiences with order. Customers consistently praise the quick and efficient... See more

Response time

Clients share positive opinions on response times. Customers consistently praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a problem with my cardboard compactor… Bob Gill came out Wednesday got me out of a muddle by making sure we were up and running, then ordered the spare parts on an overnighter for the following... See more

Company replied

Rated 5 out of 5 stars

We were recently visited by Steve O'Neil for our regular service. During this, not only did he perform his duties without fault, but he also informed the company of a few issues we were unaware of.... See more

Rated 5 out of 5 stars

Good delivery service, products always arrive in good condition, service is brilliant. Highly recommend to anybody who has bailing machines to use PHS. The team is always helpful with any inquires we... See more

Rated 5 out of 5 stars

Needed a repair and service on our compactor and bailer machines. Steve O'Neil was the engineer and he was excellent. Turned up on time, followed all of our companies policies and procedures, gave reg... See more

Company replied


Company details

  1. Waste Management Service

Written by the company

phs Wastekit is the leading UK supplier of waste balers and baler machines, Our cardboard and plastic recycling balers are for sale, with hire options available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

418 reviews

5-star
4-star
3-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good delivery service

Good delivery service, products always arrive in good condition, service is brilliant. Highly recommend to anybody who has bailing machines to use PHS. The team is always helpful with any inquires we have.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Efficient & Friendly Service

We have used PHS for our bailing/compactor services for years and always find the team super helpful & accommodating with any issues. Angelina is always quick to help with any consumable orders to ensure we get the best value and speedy delivery when needed & recently accommodated additional visits within our maintenance contract required for our compliance. Very helpful & friendly service.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Steve O’Neill

The engineer who visited us, Steve O’Neill, was very informative and knowledgeable all round he was a very pleasant person and a credit to your company. Came twice as training was required on the machine.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Angelina was a great help organising a…

Angelina was a great help organising a delivery of bailing wire that was needed at short notice and typically needed on the weekend. This has been a great help and will save our stores team a lot of hassle.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Samantha quickly understood the needs…

Samantha quickly understood the needs of the business and came up with a solution within hours
We have since signed another contract with PHS waste kit truly happy

Excellent service from start to finish

11 May 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Craig

Thank you for your kind feedback. We’re delighted to hear that Samantha quickly understood the needs of your business and was able to provide a solution so promptly.

Rated 5 out of 5 stars

Great Service

We use PHS to order bailing twine, never have any issues, quick and fast service every time.

6 May 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Catherine

Thank you for your lovely feedback, we really appreciate it

Rated 5 out of 5 stars

Great service

Again, great service from Keeley Hawthorn, I placed an order first thing this morning and this was processed and dispatched within the hour. thanks!

29 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Luke

Thank you for your feedback! We’re delighted to hear that Keeley delivered such great service. I’ll be sure to pass on your thanks

Rated 5 out of 5 stars

Professional and helpful

Professional and helpful approach whenever I speak to anyone on the phone, especially Angelina.
Service and follow up also to be commended

27 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Micky

Thank you for your feedback. We’re pleased to hear you consistently receive a professional and helpful service, and we’ll be sure to pass your kind comments on to Angelina.

Rated 5 out of 5 stars

I have been using PHS for several years…

I have been using PHS for several years now for provision of waste compactors, the service is excellent, the staff very knowledgeable and helpful and the equipment itself is robust and reliable. Would highly reccomend.

22 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Claire

Thank you for your continued support and recommendation. We’re delighted to hear that you’ve been using PHS for several years and that you consistently receive excellent service. It’s great to know our knowledgeable team and reliable equipment meet your expectations

Rated 5 out of 5 stars

Great service

Great service
Angelina was very helpful

21 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Laura

Thank you for your feedback! Its great to hear that Angelina was very helpful.

Rated 5 out of 5 stars

great customer service from Angelina D

great customer service from Angelina D, she responds very quickly and is a massive help every time, shes very patient and always goes the extra mile to help.

15 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Thank you for your kind feedback. We’re delighted to hear about your positive experience with Angelina. She consistently demonstrates patience, dedication, and a genuine commitment to going the extra mile for our customers, and your comments will be shared with her.

Rated 5 out of 5 stars

Angelina Dhana

I regularly speak with Angelina over the phone regarding Baling Wire Orders, and she is always a pleasure to speak with. She is polite, professional, and has a very friendly manner, which makes communication easy and efficient. She is always helpful and approachable, creating a positive experience every time.

8 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Eric

Thank you very much for your kind feedback. We’re delighted to hear about your positive experience with Angelina, and I will be sure to pass your comments on to her.

Rated 5 out of 5 stars

Steve (Engineer) was friendly and…

Steve (Engineer) was friendly and helpful. 10/10

3 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Neil

Thank you for the great feedback! We’re really pleased to hear Steve was friendly and helpful. We’ll be sure to pass on your 10/10 comments to him.

Rated 5 out of 5 stars

Steve fantastic as always

Steve fantastic as always. Knowledgeable, friendly and patient.

2 April 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Alan

Thank you for your lovely feedback. We’re pleased to hear that Steve continues to deliver such great service, we'll be sure to pass on your kind words

Rated 5 out of 5 stars

the customer service at PHS is second…

the customer service at PHS is second to none. The response with any queries are dealt rapidly.
Angelina and Keely are exceptionaly helpful and profesional and a credit to PHS

31 March 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Gary

Thank you for your kind words. We’re delighted to hear that you’ve received such excellent customer service and that your queries were handled quickly. Angelina and Keeley are a real credit to the team.

Rated 5 out of 5 stars

Highly Recommended – Great Experience

We recently purchased a bailer through Christopher Phillips at PHS, and the service has been excellent from start to finish. His communication has been clear, consistent, and reliable, and he followed up on every step exactly as promised. Christopher wasn’t pushy at any point — he took the time to listen to what we actually needed and made sure we ended up with the right equipment for our site. A genuinely positive experience and highly recommended.

31 March 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Kris

Thank you for your positive review. We are really pleased to hear Christopher provided excellent service with clear communication throughout and took the time to understand your needs. We’ll be sure to pass on your kind feedback to him

Rated 5 out of 5 stars

Great customer service from the start

Great customer service from the start. My enquiry was dealt with quickly and efficiently and then placing an order today was very straight forward with the excellent support from Keeley.

30 March 2026
Unprompted review
phs Wastekit logo

Reply from phs Wastekit

Hi Mark

Thanks so much for the lovely feedback! We’re really glad everything was quick and easy for you, and that Keeley was able to help make placing your order so straightforward. We’ll be sure to pass this on to her.

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