Tazapay Reviews 499

Reply from Tazapay

Jun 10, 2023

Hi Ali,

Thank you for sharing your feedback. After thoroughly investigating your case, it appears that you ordered an unbranded watch, as clearly indicated in your communication with the seller. Therefore, there is no issue of counterfeiting involved.

Furthermore, the product was successfully delivered to you. However, we understand that you desired additional customization but encountered difficulties in returning the item to the seller.

With regard to the communication, upon checking, we discovered that there was a technical error on our end that prevented us from receiving your emails. We apologize for this and we understand the frustration it has caused you. However, we want to assure you that we have addressed the technical issue and have implemented measures to ensure smooth communication going forward.

We also want to acknowledge that we recently sent you an email explaining the technical error and apologizing for the delay in our response. We appreciate your understanding and patience in this matter.

Reply from Tazapay

Jun 7, 2023

Hi Aaron,

Thank you so much for your kind words and positive feedback! We are thrilled to hear that your experience with Tazapay has been nothing but positive. Our team takes great pride in providing excellent service and support to our valued clients.

We are delighted to know that your Account Manager has been particularly amazing, being responsive, helpful, and personable. We believe that building strong relationships with our clients is crucial, and it is wonderful to hear that your AM has been instrumental in delivering exceptional service.

Thank you once again for your feedback and for choosing Tazapay.

Reply from Tazapay

Jun 7, 2023

Hi there,

Thank you for your feedback! We are delighted to hear that you have been using our platform as your payment gateway for a long time and that you find the payments quick and hassle-free. We appreciate your recommendation to others, and we are grateful for your trust in us as a reliable choice for a primary payment gateway.

If you have any further questions or need any assistance, please feel free to reach out to us. We value your continued support and look forward to serving you in the future.

Reply from Tazapay

Updated Jun 6, 2023

Hi Shebab,

Thank you for bringing your concerns to our attention. We take allegations of hosting scams and facilitating fraudulent activities very seriously, and we apologize for any inconvenience you have experienced.

Our team has been actively investigating the situation since receiving your initial report, and we apologize for any delay in our response. We strive to provide timely and thorough assistance, and we regret that we have not met your expectations in this regard.

Please know that we are committed to resolving this matter and taking appropriate actions. We value the security and trust of our users, and we are working diligently to address the reported scam.

We appreciate your patience and cooperation throughout this investigation. We will continue to communicate with you directly to address your concerns and provide a resolution. Your feedback is important to us, and we are committed to enhancing our services and ensuring a safe environment for our users.

Regarding your mention of Sequoia Capital, we want to clarify that our relationship with them is based on legitimate business investments. Sequoia Capital has recognized our potential and commitment to delivering value to our users, and their investment supports our mission to provide reliable services. We assure you that there is no involvement in any money laundering scheme, and we operate in full compliance with legal and ethical standards.

We understand your frustration with the chargeback process, and we apologize for any inconvenience caused. Our team is continuously working to improve our processes and response times to better serve our users. We appreciate your patience and understanding.

Reply from Tazapay

Updated Jun 6, 2023

Hi Rahamath,

We are sorry to hear about the frustrating experience you had with Tazapay. To address your concerns and investigate the matter thoroughly, we kindly request you to provide us with the company name under which you are registered with Tazapay. Additionally, if you have a website associated with your account, please share that information as well.

We appreciate your cooperation and assure you that we are committed to resolving this issue promptly. Thank you for bringing this to our attention.

*Update(29/05/23) It has been a few days since I responded to your review and I just want to follow up the needed information above so we can investigate on the issue.

*Update(06/06/2023) We understand that you may be busy, but we kindly request you to provide the requested information as soon as possible. Our team is eager to address your concerns and provide a resolution. Your cooperation is greatly appreciated.

Please feel free to reach out to us if you have any questions or need further assistance. We are here to help.

Reply from Tazapay

Updated May 8, 2023

Hi Nick,

Thank you for bringing this to our attention. We understand that waiting for your order to arrive can be frustrating, and we apologize for any inconvenience caused by the delay.

As a payment provider, we do not have control over the shipping process of the website where you placed your order. However, we want to help you as much as we can. We have checked the status of your order and can confirm that it is still processing. To track your order, please use this link https://mfamilygift.com/track-your-order/ and provide your order number and the email you used during checkout.

We appreciate your understanding and patience. Please let us know if there's anything else we can do to assist you.

Reply from Tazapay

Updated May 5, 2023

Hi Charles,

Thank you for leaving a review. We have checked the transaction number you provided and found that your item is currently being processed. You can track the progress of your order by visiting the link https://tshirtsa.com/track-your-order/ and entering your order number and email address.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Reply from Tazapay

May 4, 2023

Hi Janak,

Thank you for taking the time to share your positive experience with Tazapay. We are thrilled to hear that you have been using our platform for over a year and are satisfied with the flow, as well as the level of support you have received.

We value your trust in us and we are committed to continuously improving our services to meet your needs. Our team is looking forward to assisting you with future transactions, and we appreciate your business.

Thank you for choosing Tazapay.

Reply from Tazapay

Updated May 4, 2023

Hi Michas,

Thank you for taking the time to update your review. We are glad to hear that your money has been refunded to you and that the issue has been resolved to your satisfaction.

We appreciate your feedback and we hope to continue providing you with the best service possible.

Please don't hesitate to reach out to us if you need any further assistance.

Reply from Tazapay

Updated Apr 4, 2023

Hi there,

We understand that the delay in releasing your funds may have caused inconvenience, and we would like to apologize for this. The transaction required additional documentation, which we promptly released as soon as we received the complete set of documents. Furthermore, the seller's settlement is scheduled on a weekly cycle.