I made a SEPA Instant transfer of 53.95 EUR on April 2nd to Tazapay Canada Corp (Ref: chk_d778gteg0juipkqnk7r0). My bank (Banco Montepio) confirms the funds were settled immediately. Tazapay support... See more
Company replied
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See what reviewers are saying
"Stay away from Tazapay" should be the mantra. This company has terrible processes that lack any sort of transparency. Doesn't matter if you are an individual or business there are so many better opti... See more
Company replied
Tazapay is refusing to process a card refund unless I provide a full bank statement and phone number. Under EU law (GDPR/PSD2), they have no right to this data for a card reversal. They are intentiona... See more
Company replied
They support very well our local payment for some high risk countries such as Brazil, Australia, etc where you have high chargeback ratios…. You should use local payment for those countries instead of... See more
Company details
Written by the company
Tazapay is trusted B2B cross border escrow payment service for SMBs and B2B Marketplaces all over the world
Contact info
7 Temasek Boulevard, #32-01 Suntec Tower 1, 038987, Singapore, Singapore
- askus@tazapay.com
- tazapay.com
1.9
Poor
500 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Simple flow & integration, competitive pricing & wide coverage of payment methods
I have been a client of Tazapay for just 3 months, but already benefitted from Tazapay very much. Their dashboard is easy to use, and has important features such as setting settlement account, fee configuration, transaction summary & detailed info, etc. KC has also been amazing in providing guidance for every market that we enter!
3 April 2024
Unprompted review
Reply from Tazapay
Hi Kenneth,
We appreciate your positive feedback! It's great to hear that you've found Tazapay helpful in managing your transactions effectively. Our team is committed to providing user-friendly solutions and excellent support, and we're glad KC has been able to assist you along the way. Thank you for choosing Tazapay, and we look forward to continuing to support your business needs.
Think I have been bumped
What do I do I think I have been bumped of 25 pounds tbh
3 March 2024
Unprompted review
Reply from Tazapay
Hi Christopher,
We're truly sorry to hear about your experience. We take matters like this seriously and would like to investigate further to understand what happened. Could you please provide us with more details about your situation and send it to support@tazapay.com?
Great User Experience
I have been engaging with different global payment platforms for our company business remittance. What stand out from others are the very dedicated customer service I experience with Hanna - designated account manager assigned to me. She is very helpful and friendly to accommodate our needs of remittance requests. And someone I can rely and trust to help me create the payout and monitoring the remittance status especially with my busy schedule.
Good experience with Tazapay. - Christy (Head of Finance & Strategy)
22 February 2024
Unprompted review
Tazapay is a very reliable platform…
Tazapay is a very reliable platform with unbeatable SLA and wonderful customer service relations team
21 February 2024
Unprompted review
They support very well our local…
They support very well our local payment for some high risk countries such as Brazil, Australia, etc where you have high chargeback ratios…. You should use local payment for those countries instead of card, to reduce lossing to minimun. 5 stars service.
1 March 2023
Unprompted review
A good payment method for e-commerce
A good payment method for e-commerce. Fast and high conversion rate.
10 February 2024
Unprompted review
I purchased items that never arrived
I purchased items that never arrived. Sent two emails to “customer support” asking for update. No reply. Transpired to be a scam company. The legitimate company emailed me and advised me to report to my bank which I did. They immediately refunded amount into my account which will be held while they investigated company. I’ve now been informed that refund agreed and money released into account.
2 December 2023
Unprompted review
Reply from Tazapay
Hi Lorraine,
We're deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we apologize for any inconvenience caused.
To assist you further, could you please provide us with the transaction number associated with your purchase? This will help us investigate the matter and ensure that appropriate actions are taken.
Tazapay risk team sucks
Tazapay risk team sucks, sachin, keep waste my patience
2 February 2024
Unprompted review
Reply from Tazapay
We apologize for the inconvenience you experienced with our risk team and Sachin. Your satisfaction is our priority, and we are committed to addressing any issues you encountered. Please share more details with us via email at askus@tazapay.com so we can investigate and take appropriate action. Thank you for bringing this to our attention
excellent and user friendly
excellent and user friendly plate form for SME and big companies for payment gateway services internationally we are working with them since last 3 years and have a excellent experience specially Miss Shweta Srivastava she is always active and very helpful in all issues and she resolve everything so quick if any issue raised and also Mr Nilesh is very nice responsible person they both help us in all stages of our growth as well
1 February 2023
Unprompted review
Reply from Tazapay
Hi there,
Thank you for your positive review of Tazapay. We're glad to hear our platform has been user-friendly for both SMEs and larger companies over the past three years.
We appreciate your shoutout to Shweta Srivastava and Mr. Nilesh for their quick assistance. Your satisfaction is our priority, and we're here to support your growth.
Thanks for choosing Tazapay.
Do not order from this place tazapay…
Do not order from this place tazapay more hassle than anything else did not receive what was ordered and they're a second party to them take your money out right away been over a month now still have not got a refund and getting the runaround is all this place does with back and forth excuses stay away from this place it's been nothing but trouble
11 December 2023
Unprompted review
Reply from Tazapay
Hi Mark,
We're deeply sorry for the inconvenience you've experienced. We understand your frustration and want to assure you that your refund has been processed on our end. We've reached out to the seller for further clarification, but we're yet to receive a response.
Your satisfaction is our priority, and we're committed to resolving this matter swiftly. If there's anything else we can assist you with, please don't hesitate to reach out.
Purchased a "item"
Purchased a "item", back in early December, was told it would be delivered Janurary 13, 2024. Never received item,contacted Tazapay on the 16 of Jan, they stated item was "Delivered".Item, was never delivered. PRetty sure I was SCAMED !!!!!
UPDATE:
Tazapay,did refund my purchase amount, but, the Company I made the purchase from was a scam outfit.
2 January 2024
Unprompted review
Reply from Tazapay
Hi Jerry,
We apologize for the inconvenience with your recent purchase. We've investigated the issue and acknowledge the delivery discrepancy. We're glad we could promptly refund your purchase amount. We're taking steps to prevent such incidents and reviewing our partner companies for added security. If you have any further concerns, please contact our customer support.
stuck in waiting for payment I need to start again
the problem is with my bank they put a block on my card I am trying to pay for an Indian visa but to follow the link it is still processing payment now my card is working now need to clear the awaiting payment to start again
please help
29 September 2023
Unprompted review
Reply from Tazapay
Hi there,
May I know what is your transaction number so we can investigate on it?
Tried resetting my password twice
Tried resetting my password twice. No email was received.
13 September 2023
Unprompted review
Reply from Tazapay
Hello,
We're sorry to hear about the issues you're facing with resetting your password. We've requested more information from you to help resolve this matter promptly. Kindly check your email, and please respond to us as soon as possible so that we can assist you further.
Thank you for your cooperation.
I am using TP for my international…
I am using TP for my international transactions on my e-commerce store. I am glad to share my experience with TP, the team is very cooperative, very attentive, and responsive all the time. I recently moved from PayPal and Stripe, things are great here. Sandeep helped me get on board and the journey was smooth. things are far better than expected.
4 August 2023
Unprompted review
Reply from Tazapay
Hi Rao,
Thank you for sharing your positive experience using Tazapay for international transactions on your e-commerce store. We're delighted that our cooperative and responsive team, along with a smooth transition from PayPal and Stripe, have exceeded your expectations. We appreciate your feedback and are here to support you further.
Horrible Gateway
We got our account approved but after just 2 transactions they deactivated our account for no reasons. There were no disputes or anything. Avoid them, they can block you anyday.
16 June 2023
Unprompted review
Reply from Tazapay
Hi there,
We apologize for any inconvenience caused. As a payment service provider, we place a strong emphasis on maintaining the security and reliability of our platform. To ensure a safe environment for all users, we have implemented comprehensive measures to actively monitor transactions and maintain the integrity of our services.
Occasionally, we may need to temporarily deactivate an account for further review if our system identifies any unusual activity. This step is taken solely to ensure the ongoing safety and protection of our customers.
We understand that this can be frustrating, and we genuinely apologize for any inconvenience caused. We encourage you to contact our dedicated support team directly so that we can address your concerns and provide any necessary assistance regarding the deactivation of your account.
Thank you for your understanding and cooperation.
Fake Commitments and No actions
Tazapay is doing fake responses/commitments here on Trustpilot, they are responding to negative reviews and are assuring that they will take actions but they are just fooling to the complainant by not taking actions. Tazapay has kept our two bank payments and disabled our email ids just one day before the settlement dates, we have written numerous mails to Tazapay in last two months which remained unattended till point of time and also we feel they have blocked our email ids.When we used Trustpilot for help, Tazapay responded and gave us fake hopes but its been a long there is no action taken which shows that they are a fraud company and are doing fake responses here on trustpilot and also they keep the merchant payment by blocking the merchant ids.This is our advice to every merchant that not to deal with Tazapay and if any of you are stuck in some frauds alike us go for the legal actions as if such fraud will get ignored it can become a issue of concern.
Client details & Tazapay Refrence ids of Payment confirmation are below-
Client Name : Andereas Reiter
Amount : 600 Euro
Ref Id : 2305-312022
2. Client Name : Andereas Reiter
Amount : 1,000 Euro
Ref Id : 2305-312021
12 July 2023
Unprompted review
Reply from Tazapay
Hi Sanjay,
We sincerely apologize for the inconvenience you have experienced. We take customer feedback seriously, and we assure you that we are committed to resolving your concerns promptly and transparently.
Regarding Ref ID 2305-312021, we are pleased to inform you that the payment has been successfully released. However, we require further information from you for Ref ID 2305-312022 to proceed with its resolution.
Our support team has sent an email to you, asking for additional details about Ref ID 2305-312022. Your prompt response will enable us to expedite the resolution process and release the payment promptly.
Once we receive the necessary information, our team will take immediate action to address the matter and ensure that your concerns are resolved to your satisfaction.
We understand your frustration, and we assure you that our commitment to resolving this matter is genuine. Tazapay values its customers, and we want to regain your trust by providing a positive and transparent experience.
Tazapay is a dirty company also support team of tazapay company is more dirty.
No investigation at the time of account opening, but after the money in the account means after the product is sold, tazapay team starts one investigation after another, it seems like my company has stolen, illegal business.Even after you provide valid information and invoice they close the account. you will not get your money from tazapay in your lifetime.
17 July 2022
Unprompted review
Reply from Tazapay
Hi there,
Thank you for sharing your feedback. We understand your frustration with the investigation process that occurred after your account was opened. Our investigations are conducted to ensure the security of all users and prevent fraudulent activities.
Once the required information and valid invoices are provided, we strive to process payments efficiently. We apologize for any inconvenience caused and assure you that our goal is to provide a smooth and reliable payment experience.
If you have any specific concerns or outstanding issues, please reach out to our customer support team. We are here to assist you.
Thank you for your understanding.
Hi someone has did this transaction…
Hi someone has did this transaction there also know my card details also I blocked my card. I need my refund back pls I didn’t do this transaction.
2 July 2023
Reply from Tazapay
Hi there,
Thank you for reaching out to us and providing an update regarding your previous review on Trustpilot. We appreciate your understanding and cooperation in resolving the matter.
We are glad to hear that you have received the UC in a different account. As per your request, we will close the investigation related to the transaction.
If you have any further concerns or require any assistance, please do not hesitate to contact our customer support team. We are here to help.
Thank you for your cooperation, and we apologize for any inconvenience caused during this process.
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