Taxfix UK (formerly TaxScouts) Reviews 

7,335
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,067 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency, professionalism, and ease of use, often describing it as seamless and stress-free. Many highlight the staff's knowledge, helpfulness, and professional approach, making users feel at ease. Reviewers frequently commend the quick response times and dedicated support, contributing to a very positive overall experience. However, some customers noted issues with communication, experiencing slow responses from accountants and customer service. These reviewers mentioned having to chase for updates and feeling their messages were ignored, leading to frustration and a lack of clear communication.

What people talk about most

Service

Users describe positive interactions with service, highlighting it as professional, seamless, and good value.... See more

Staff

Customers had positive experiences with staff, praising them for being professional, knowledgeable, and... See more

User experience

Reviewers express satisfaction with the user experience, highlighting the platform's ease of use and... See more

Response time

People report positive experiences with response times, consistently praising the quick and accurate... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.... See more

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(7,335)

1,049 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thorough-impressed as a long-standing member

Have been using Taxfix (formerly Taxscout) for over 3 years now and have been super impressed by the platform’s UX and capabilities.
I’ve been lucky enough to be represented by the same accountant the whole time, Lilian, who is incredibly knowledgeable, thorough and clear with her comms and filings. Highly recommend

4 June 2026
Rated 5 out of 5 stars

Excellent service year on year

Used for a number of years now, always a fast turnaround and a very straightforward website to upload documents.

Allocates me the same accountant each year which means I am confident things are correct and consistent.

I would also say the price is great vale based on other accountants that I've seen first hand change substantially more for an inferior service.

3 June 2026
Rated 1 out of 5 stars

Compelled to subscribe

I don't like being forced to do things against my will. I used Tax Scouts last year, and returned this year -without being forced. Now you automatically subscribe people without any way of paying for a single year, you can only accept the subscription, then come back to cancel it. Now you make me want to go elsewhere! A good business wouldn't need to force people to sign-up to an ongoing yearly subscription.

1 June 2026
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Andrew,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustrating experience with our new subscription model.

We appreciate your loyalty as a returning customer, and we sincerely apologise that our process has left you feeling forced to subscribe. This is certainly not the seamless experience we want for our users. We understand your perspective, and we regret that this change has negatively impacted your trust in our service.

Our goal is always to make tax filing as simple as possible and there is an option to toggle on screen, allowing you to purchase the service on a one off basis or a subscription basis. We're sorry if this wasn’t clear during the process. Your feedback is incredibly valuable as it helps us to review and improve our processes for all our customers.

If you require any assistance with your account or would like to discuss this further, please contact us at support@taxfix.com with your registered email so our team can help you directly.

Best regards,

Taxfix

Rated 4 out of 5 stars

Once logged in

Once logged in, I was allocated a tax advisor. I had to upload certain documents.
Initially my tax calculation was incorrect an I pointed out how and why this was the case. It was soon corrected. You cannot speak to the advisor on the phone it's all done on line.

25 May 2026
Rated 4 out of 5 stars

Would recommend

My experience was good. My accountant dealt with some (from my viewpoint) complicated details and, apart from on one occasion, replied within the 48-hour timeframe (taking into account weekends & public holidays). I feel further clarity is needed for new service users of what to do to start the ball rolling - and which documents to upload when & where.

1 June 2026
Rated 5 out of 5 stars

This is my second year using Taxfix and…

This is my second year using Taxfix and I am still pleased with the service including my own dedicated accountant Hannah Paterson. The deadline for filing my accounts had been very tight but Hannah was really good in ensuring accounts were filled before the deadline. Hannah maintained contact with me during the whole process and was very professional.

31 May 2026
Rated 5 out of 5 stars

Prompt, professional and easy to deal with

I used Taxfix to submit my UK tax return and had a very positive experience. My accountant, Svetlana, was prompt, professional and easy to communicate with throughout the process. She prepared the return clearly, uploaded the paperwork for review, and explained the outcome in a straightforward way. The service was efficient and gave me confidence that the return had been handled properly. I would be happy to use Taxfix again.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick efficient

Quick efficient. Super easy to use platform. Just makes it very straightforward. Don’t have to anymore as done a few times but always so easy to ask them questions if you need

23 May 2026
Rated 5 out of 5 stars

Quick and easy

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Would recommend.

29 May 2026

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