Taxfix UK (formerly TaxScouts) Reviews 7,192

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,064 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and ease of use, making the often-complex task of tax returns straightforward. Many people highlight the helpfulness and responsiveness of the staff, noting quick answers to queries and a smooth overall user experience. The customer service is frequently described as excellent, with individuals appreciating the clear communication and prompt processing of their tax affairs. However, some customers also noted issues with response times, mentioning instances where advisers were slow to get back to them or communication with their assigned accountant was poor. A few other people also felt that the service was not personal enough, and some experienced delays in scheduling consultations.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, helpfulness, and... See more

Staff

Consumers generally express satisfaction with the staff, frequently highlighting their helpfulness,... See more

User experience

Reviewers consistently express satisfaction with the user experience, highlighting the platform's ease of use... See more

Response time

Users describe positive interactions with response times. Many customers praise the quick and prompt... See more

Customer service

Customers had positive experiences with customer service. Many reviewers appreciate the prompt, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using tax fix for quite a few years now. I'm a sole trader so don't have a massive amount of paper work but my tax return is normally ready to submit within 24 hrs of supplying my paperwork.

Rated 5 out of 5 stars

used TaxFix when their were tax Scouts before always had good service, my Accountant got my tax sorted out quickly and it takes all the worry out of doing my return, now using them for MTD so hoping... See more

Rated 5 out of 5 stars

I’ve used this site for 3 years now and I highly recommend. It’s so easy to navigate, and the chat AI actually understands you when you ask it a question. For what I use it for - managing taxes fr... See more

Rated 5 out of 5 stars

Really simple interface, clear instruction, fair pricing. Jon Dell who I have used twice now is patient, concise, provides clear guidance and instruction and executed the work to a high standard with... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Avoid if looking for overseas tax advice

If you're looking for tax support as a digital nomad, ex-pat or anyone overseas: I highly recommend you avoid Taxfix' services.
The entire call I had with their consultant felt like talking to Gemini or ChatGPT on a free plan with their information not only seeming like best guesses, but also incorrect at times unless I prompted a correction and got affirmation.
I found I walked away from my call with less confidence in my next steps that prior to the call, and if I had taken their advice, I would be in financial trouble, and potentially legal trouble.
I cannot in good consciounse recommend their services and would actively advice you to find a tax consultation service that DOES NOT advertise their use of AI and appear to be a more legitimate financial advisor than an digital company trying to promote undereducated/trained team members 'enhanced with AI' into positions of consultancy.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Quick and straightforward tax returns

Taxfix guides you through providing the data for a self-assessment tax return - a human accountant compiles the form, makes the submission and answers any questions. I've had the same accountant with Taxfix for three years

I consider it good value for money

25 May 2026
Rated 5 out of 5 stars

Taxfix

Cheers very fast and easy to do and professional. Very happy with the service they provide. Thanks

18 May 2026
Rated 5 out of 5 stars

Quick and easy, painless too!

used TaxFix when their were tax Scouts before always had good service, my Accountant got my tax sorted out quickly and it takes all the worry out of doing my return, now using them for MTD so hoping that goes as easy. There is one thing they could do better.... pay the tax! i dont like that bit.

22 May 2026
Rated 1 out of 5 stars

only use if you want to get fined by a…

only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".

18 May 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Leta,

Thank you for taking the time to share your feedback. We are very sorry to hear about the penalty you received and the frustration this situation has caused.

It looks like this review was posted to our UK page by mistake. You will need to speak with our Spanish support team to get this investigated and resolved.

Please reach out to them directly at soporte@taxfix.com so they can assist you right away.

Best regards,
Taxfix

Rated 5 out of 5 stars

Thanks

Thanks. It was so easy, the process and communication is good.
Andy

18 May 2026
Rated 4 out of 5 stars

Quick & easy process

My accountant, Hannah, made the process really smooth by answering all my questions promptly and with the right amount of detail - not complicating anything unnecessarily! Once I'd completed my bookkeeping, the filing process was quick and easy, and everything was delivered straight to my account area to download. Can recommend!

16 May 2026

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