Submitted my tax return early this year - first time ever. Thanks to Suzanne Booty who has made my previous tax returns significantly easier, this has encouraged me to get started early this year.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more
have been using this company for years to do my tax return. Its easy to fill out all the sections. Their support team is amazing and always there to help. I can contact the accountant and he always re... See more
I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more
Company details
Written by the company
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contact info
United Kingdom
- support@taxfix.com
- taxfix.com/en-uk
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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It's a very easy process
It's a very easy process, just upload all spread sheets and records.
15 June 2026
Not sure
Have been using tax scouts for a few years however this time I had a query on a number and didnt get a reply I had to chase up a second time. It turns out the figure I had queried was added up incorrectly, although it was a small discrepency, it's made me a little uneasy for next time.
Website easy to use, clear and I'm normally a fan of this service
7 June 2026
Reply from Taxfix UK (formerly TaxScouts)
Hi Jennifer,
Thank you for taking the time to share your feedback, and for being a loyal customer for several years. We're glad to hear you find our website clear and easy to use.
We are, however, sorry to learn about your recent experience. We understand that accuracy and timely support are crucial, and we regret that we fell short in this instance. It is not our standard for customers to have to chase for a reply, and we understand why this, combined with an error, would make you feel uneasy.
We want to ensure you feel completely confident using our service in the future. If you would like to discuss this further, please don't hesitate to reach out to our team at support@taxfix.com with your registered email address.
Your feedback is invaluable as it helps us to review our processes and improve. We appreciate you bringing this to our attention and hope to provide you with a much smoother experience next time.
Best regards,
Taxfix
So easy to deal with
Kingsley the accountant is great so quick to respond and just makes everything so easy it’s my 3rd year using Taxfix and I highly recommend
13 June 2026
so easily done and quick and a great…
so easily done and quick and a great discount
would highly recommend
12 June 2026
Cannot recommend highly enough
Cannot recommend highly enough. Extremely user-friendly platform together with a helpful, friendly and efficient personal tax advisor who is quick to respond and happy to answer any questions. The whole process was simple, fast and efficient.
From a sole trader who knows nothing about tax, this service is a cost-effective and efficient life-saver, managing my self-assessment return every year!
12 June 2026
Easy Tax Return with clear Communication
Having the same accountant that I have worked with for 3 tax years.Having the confidence to refer a new client and they receiving a 35% discount and I getting £25.00!
Very quick turn around,great communication and clarification to address issues with HRMC
26 May 2026
My tax advisor is great
4 June 2026
Duanne was very quick in coming back to…
Duanne was very quick in coming back to us and explained everything well. Thank you
11 June 2026
Helped with first time self assessment
First time having to fill in self assessment and Taxfix provided an easy to use system via Accountant. Some initial problems with terminology etc but online help service very good. Will use again.
11 June 2026
Great accountant
Great accountant. Fast, professional, and easy to work with. My tax return was completed accurately and submitted on time.
3 June 2026
Absolutely love this service
Absolutely love this service. Super helpful. Super easy to use - and really really trustworthy
9 June 2026
Swift and efficient
Swift and efficient. I’ve used this service for the past couple of years and would highly recommend.
3 June 2026
Inland revenue tax return
-Completed non resident section which was beyond my comprehensiom
10 June 2026
Terrible
Terrible. Been a customer for more than two years and then keep putting the prices up even when companies only have one or two transactions and are still in product development stage and then they don’t send reminders or are proactive with filing. Ok top of that the website is poor and doesn’t work right now to log in.
10 June 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi there,
Thank you for taking the time to share your feedback, especially as a long-standing customer. We are truly sorry to hear about the frustrating experience you've had with our service.
We understand your concerns regarding our pricing and the level of proactive communication you expected. We also sincerely apologise for the technical difficulties you’ve encountered with our website, as we know how crucial it is to have reliable access. This is certainly not the standard of service we aim to provide.
We want to look into this and assist you further. If you haven't done so already, please contact us at support@taxfix.com with your registered email address so our team can investigate your account and the website issues you’ve described.
We truly value your loyalty over the years, and your feedback is vital for us to improve.
Best regards,
The Taxfix Team
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