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Rated 1 out of 5 stars

I ordered product from Taxain since 23rd Dec 2023, products were not delivered, they refused to refund my money. We have been exchanging mails back and forth with long stories from them. I no longer... See more

Rated 2 out of 5 stars

Ordered clothes & shoes via Taxain's ad on Youtube of December 24th, 2023 claiming to be M&S Outlet. Received just a fake diamond ring today that was not ordered and is not even worth the total amou... See more

Rated 1 out of 5 stars

Beware...they have no connection with M&S. Scam site? They are currently running display ads on YouTube (Google AdWords ad network) with a large M&S (Marks and Spencer) logo and the text says... See more

Rated 1 out of 5 stars

SCAMMERS. Order made on the 15th January, been following the scam tracker provided on the shipment email. Its been well over a month, according to the tracking my package was delivered. IT HAS NEV... See more

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1.4

Bad

TrustScore 1.5 out of 5

56 reviews

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1.4

All reviews

(56)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Scam scam scam don’t order off this…

Scam scam scam don’t order off this site they ll take your order and money then block you from wedsite when you start enquiring about your order it has nothing to do with m&s why hasn’t Google shut it down IF ITS TO GOOD TO BE TRUE IT USUALLY IS STAY CLEAR HONG KONG FIRM

1 January 2024
Unprompted review
Rated 2 out of 5 stars

Ordered clothing via Taxain's ad…

Ordered clothes & shoes via Taxain's ad on Youtube of December 24th, 2023 claiming to be M&S Outlet. Received just a fake diamond ring today that was not ordered and is not even worth the total amount spent, January 3, 2024.

Let's see if a reply email is received and the original order is sent, or refunded. Only just saw that there are no returns or exchanges on 70%+ discounted items, but this language was not part of the order process, on the website ordered through, nor presented during the checkout process. It appears like a genuine clearance outlet. Hmmm.

3 January 2024
Unprompted review
Rated 1 out of 5 stars

These people are scammers

These people are scammers. They will take your order and your money. You will think your goods are coming by UPS, caught up in shipping places around China and then the website will block you, and you can no longer get into their websites. Other similar companies are out their with the same scam, one using the name Dataory.com. Be extra vigilant, as their sites are cropping up on social media sites. Don't trust them and their low prices. They are SCAMMERS!!

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Yes I saw this website but work too…

Yes I saw this website but work too hard for my penny's to get scammed
I double check everyone I order from and read reviews be fore entering my details
Don't trust this site at all basket full of great looking deals
Too good yu o bbe true
Not on my watch lovey

26 December 2023
Unprompted review
Rated 1 out of 5 stars

Pensioner considered buying coat.

My mother- a pensioner, saw the ad for M & S outlet - offering coats for £3.99 plus postage yesterday which came up on her phone. Before ordering today, I scrolled down to the bottom of the page discovered postage by UPS along with the prices for postage.

The company Taxain is based in Hong Kong. I also googled M & S outlet and came across the genuine website, and the product being offered is different. I then went to Trust Pilot and read the review. I agree I felt uncomfortable about entering my details.

The company should also put the postage costs in the advert so 3.99 plus 14.99.

26 December 2023
Unprompted review
Rated 1 out of 5 stars

Frauds

Fraudulent use of M&S logo to mislead vulnerable older internet users. Reported to Google.

25 December 2023
Unprompted review
Rated 1 out of 5 stars

Avoid!

Complete scam. Nothing to do with M&S. The products and items are from a cheap Chinese warehouse that are also sold on sites such as Temu and Shein.

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. They take your money than block you so you can't go back to make a formal complaint or refunds.

20 December 2023
Unprompted review

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