To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
I had a very good experience with TalkTalk Business, especially thanks to Sharon. She was extremely kind, patient and helpful throughout. She took the time to listen, explained everything clearly, and... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from TalkTalk Business
Good Morning Phuong,
We are really pleased that the service you received was very helpful and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Superman Rosit
Rosit was very helpful n patient with me and took me through all the steps of authentication. He's a Superman
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ryan,
We are delighted to hear about your positive experience and that Rosit provided such helpful and patient assistance throughout the authentication steps. We appreciate you sharing your kind words.
Kind Regards,
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear you had a positive experience and received great help. We appreciate your kind words and are glad we could assist you.
With thanks,
Rebecca
Customer Experience Team
Spectacularly Bad
After 20 years as a customer, both residential and business, I moved my domestic package to a TalkTalk Business tariff. I was specifically assured that this would not attract an early termination fee.
Despite this, I was subsequently billed for the remaining 12 months of my previous contract. I requested copies of the relevant sales calls to demonstrate what I had been told, but TalkTalk refused to provide them, claiming they were not required to do so because I was now a business customer.
I am now moving house and taking my TalkTalk service with me, yet I am once again being told that I must pay an early termination charge.
Nobody at TalkTalk appears to know which department is responsible for moving the service. Today alone I have been passed from Retentions, to Customer Service, to Technical Support and finally to Sales. Sales then offered to set up a new contract at my new address, but only after charging me an early termination fee on my existing one.
After 20 years as a customer, being charged termination fees for switching between TalkTalk services and then potentially charged again simply for moving home is extraordinary.
The lack of ownership between departments is even worse. It is genuinely difficult to understand how a communications company can make communicating with it this difficult.
3 September 2026
Unprompted review
Reply from TalkTalk Business
The,
We are truly sorry to hear about the frustrating experience you've had, especially after being a loyal customer for two decades. It's concerning to learn about the early termination fees being applied despite assurances, and the difficulties you've faced with inter-departmental communication and moving your service. We understand how disheartening this must be.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Tom Morris
Tom Morris.
Lovely phone call with Tom, nothing was too much trouble.
Thanks for the help.
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Lucy,
We're so glad to hear Tom provided excellent assistance and made your call a positive experience. Thank you for your kind words.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Maite,
We are delighted to hear that you found our service to be quick, efficient, and professional. Your positive feedback is truly appreciated!
With thanks,
Rebecca
Customer Experience Team
Very pleased with the renewal prices
Very pleased with the renewal prices. Tom was very clear and transparent about the contract going forward, very helpful member of staff.
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning,
We're so pleased to hear you were happy with the renewal prices! It's wonderful to know that Tom was clear and transparent, providing helpful service.
With thanks,
Rebecca
Customer Experience Team
Great service.
3 September 2026
Reply from TalkTalk Business
Good Morning AHL,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Saidul Alam was very professional
Saidul Alam was very professional, clear and patient.
He replied to each question and researched further when necessary.
He did come up with a good solution for our business for the immidiate and long term
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Alexandra,
We are delighted to hear that Saidul was professional, clear, and patient in addressing your questions. It's wonderful to know that a good solution was found for both your immediate and long-term business needs.
Many thanks
Rebecca
Customer Experience Team
Frustrated is understatement
I have been waiting since January to access our online billing and since July our phone not working despite Emails and letters still no progress
19 August 2026
Reply from TalkTalk Business
Good Afternoon Beaumont Family,
We are truly sorry to hear about the ongoing difficulties you've experienced with your online billing and phone service.
I can see from the information you provided along with your review that a case was ongoing regarding this issue. I have updated this case and escalated this to our team to support further. We understand your frustration and are actively looking into these issues to ensure a swift resolution.
Many thanks
Rebecca
Customer Experience Team
Lack of action by customer service again
30 days on and still battling to cancel a line and get a refund, even though i was told it would be cancelled and cn issued. Customer service raise cases then close them without resolution (this has happened numerous times). So the title customer service is a misnomer.
NEVER DEAL WITH THIS COMPANY THEY ARE A NIGHTMARE
All info requested has been sent to talktalk customer services
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon BD,
Please accept our sincerest apologies for the ongoing difficulties you've experienced with cancelling a line and obtaining a refund. We understand how frustrating it is when cases are closed without resolution.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Shamaila was very helpful
Shamaila was very helpful, polite and resolved my query in one call that other advisors failed to fix over multiple calls.
1 September 2026
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that your query was resolved efficiently and that Shamaila provided such helpful and polite service. Thank you for your kind words!
With thanks,
Rebecca
Customer Experience Team
Perumal was great and very helpful
Perumal was great and very helpful, meanwhile other people at customer support couldn’t help me, he did everything great!
1 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Spyro ,
We are so pleased to hear about your positive experience with Perumal. We appreciate your kind words and are glad they were able to provide excellent assistance.
With thanks,
Rebecca
Customer Experience Team
Very good and helpful
1 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Chris,
We are so pleased to hear that you found our service to be very good and helpful. Your kind words are greatly appreciated.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Zakia,
We are so pleased to hear that everything is sorted for you now and that you found our assistance helpful and thorough. Your positive feedback is greatly appreciated.
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Chris,
We are really pleased that the service you received was very good and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Very patient and helpful.
31 August 2026
Reply from TalkTalk Business
Good Afternoon Wendy,
We are so happy to hear that you found our team to be patient and helpful. Thank you for your wonderful feedback and the 5-star rating!
Many thanks
Rebecca
Customer Experience Team
Very Frustrating
We never get sent invoices no matter how many times we speak to someone who promises they'll sort it for next time. It's been a couple of years at this point having the same conversation every month. It should be such a simple thing to fix but they just can't seem to do it. The Agents are nice enough, it must be there systems but then they ask for a nice review for sending us the invoice...
27 August 2026
Reply from TalkTalk Business
Good Afternoon,
We appreciate you taking the time to share your feedback regarding the invoices. We understand your frustration with this ongoing issue and the repeated conversations. We are actively reviewing our internal processes to ensure that this is resolved promptly for you and all our customers.
We are committed to improving our systems to prevent such occurrences in the future.
Many thanks
Rebecca
Customer Experience Team
Good feedback through each step.
1 September 2026
Reply from TalkTalk Business
Good Afternoon Dave,
We're glad to hear our communication was helpful throughout the process. Hopefully next time we will be able to make this experience 5* worthy.
Many thanks
Rebecca
Customer Experience Team
TalkTalk fault reporting was great.
There was little waiting time for the call to be picked up. I appreciate the knowledgeable and helpful attitude of the call handler in resolving my problems by referral to Openreach.
Unfortunately, it took Openreach several visits to resolve the problems.
31 August 2026
Reply from TalkTalk Business
Good Morning John,
We're so glad to hear our call handler provided knowledgeable and helpful assistance, leading to a quick initial response. We understand that the subsequent resolution with Openreach took longer than ideal, and we appreciate you bringing this to our attention. Your feedback is valuable as we continuously work to improve our processes.
Many thanks
Rebecca
Customer Experience Team
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