To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
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Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
I had a very good experience with TalkTalk Business, especially thanks to Sharon. She was extremely kind, patient and helpful throughout. She took the time to listen, explained everything clearly, and... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
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Good feedback through each step.
1 September 2026
Reply from TalkTalk Business
Good Afternoon Dave,
We're glad to hear our communication was helpful throughout the process. Hopefully next time we will be able to make this experience 5* worthy.
Many thanks
Rebecca
Customer Experience Team
TalkTalk fault reporting was great.
There was little waiting time for the call to be picked up. I appreciate the knowledgeable and helpful attitude of the call handler in resolving my problems by referral to Openreach.
Unfortunately, it took Openreach several visits to resolve the problems.
31 August 2026
Reply from TalkTalk Business
Good Morning John,
We're so glad to hear our call handler provided knowledgeable and helpful assistance, leading to a quick initial response. We understand that the subsequent resolution with Openreach took longer than ideal, and we appreciate you bringing this to our attention. Your feedback is valuable as we continuously work to improve our processes.
Many thanks
Rebecca
Customer Experience Team
Very helpful online chat support, but the fault is taking too long
I’ve had to contact TalkTalk Business a few times recently because of a fault with our business landline, and I have to say the online chat service has been very useful. The advisers have generally responded quickly, been helpful and actually taken the time to look into the problem rather than just giving standard answers.
A big thank you to Mushtaq, Vijaya and Amaan.
Mushtaq helped me on two separate occasions. He first arranged an Openreach engineer appointment and even checked for an earlier slot for me. When the engineer later didn’t turn up, he checked the case again and explained that the wider fault was caused by copper theft affecting nearly 6,000 users in the area.
Vijaya helped with the initial fault checks, confirmed there was a network issue and arranged for calls to be diverted to my mobile while the landline was down.
Amaan then helped when the call diversion itself wasn’t working properly. He found that the wrong mobile number had been entered previously and corrected it for me.
Overall, I’m very happy with the support I’ve received through the TalkTalk Business chat. The staff have been helpful and responsive.
The only frustrating part is how long the actual network fault is taking to resolve. Our business phone is important for taking customer calls, so even though the call diversion helps, the issue is still affecting the way we work. I was also advised that service credit only applies if the fault continues beyond 10 working days, which feels like quite a long time for a business service.
Hopefully the network issue can be resolved soon.
28 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Raymond,
We truly appreciate you taking the time to share your positive experience with Mushtaq, Vijaya and Amaan. We are glad to hear that our team members were helpful and responsive in assisting you with your business landline fault. We understand your frustration regarding the extended resolution time for the network issue, especially given the importance of your business phone. We are actively working to resolve the network fault as quickly as possible. We also acknowledge your feedback about the service credit policy. Your insights are valuable as we continuously strive to improve our services.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Goof Morning,
We are pleased that we could arrange an engineer's visit so promptly for you.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Mike,
We're so glad you found good value with us! We appreciate your positive feedback.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Chelle,
We're so pleased to hear that we were able to help and resolve your issue quickly. Thank you for your positive feedback.
Many thanks
Rebecca
Customer Experience Team
Extremely poor customer service
Extremely poor customer service. Not taking time to understand the issue and take ownership of an error.
Now being invoiced on a 15 year or so CREDIT account and ignoring our existing direct debit account.
Not suitable for business
28 August 2026
Reply from TalkTalk Business
Good Morning Nial,
Firstly, please accept our sincerest of apologies for the issues you have been experiencing in relation to the customer service and the billing discrepancy. We understand how concerning it is to be invoiced incorrectly, especially with a long-standing account. We are committed to investigating this matter thoroughly to understand what went wrong and prevent similar issues.
Many thanks
Rebecca
Customer Experience Team
Saidul Alam – Absolutely Brilliant!
I cannot thank Saidul Alam from TalkTalk’s Small Business Retentions team enough.
After a very frustrating experience with several other TalkTalk advisors, I was honestly losing confidence that my issues would ever be resolved. Then I spoke to Saidul, and everything changed.
He was professional, polite, knowledgeable and incredibly helpful. He responded promptly, answered every question, explained everything clearly and genuinely took ownership of the situation. He went above and beyond to help me and made what had been a very stressful experience so much easier.
Saidul completely turned my experience around and restored my confidence in TalkTalk. He is a real credit to the company and exactly the kind of person you want dealing with customers.
Thank you, Saidul — you were absolutely brilliant!
28 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon,
We are truly delighted to read your wonderful feedback regarding your recent experience with Saidul. It is incredibly rewarding to know that we were able to turn your experience around and restore your confidence in our services. We always aim to provide professional, knowledgeable, and helpful support, and we are so pleased that our team member exemplified these qualities. We appreciate you taking the time to share your positive comments, and we are glad we could make a stressful situation much easier for you.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Afternoon Bing,
We are so pleased to hear that we were able to resolve your problem so quickly. Thank you for your wonderful 5-star review!
Many thanks
Rebecca
Customer Experience Team
Saidul Alam was super helpful
Saidul Alam was super helpful in arranging our Talk Talk broadband contract renewals.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Francis,
We are so pleased to hear about the excellent assistance you received with your broadband contract renewals from Saidul. We truly appreciate your positive feedback regarding the support provided.
Many thanks
Rebecca
Customer Experience Team
ARO and TalkTalk Business merge to form…
ARO and TalkTalk Business merge to form £200m UK technology services powerhouse
The transaction creates a scaled UK technology provider serving more than 70,000 organisations, with ambitions to accelerate investment in cloud, cybersecurity, connectivity and managed services
14 August 2026
ARO and TalkTalk Business have agreed to merge, creating a combined business with around £200m in revenue, 650 employees and more than 70,000 organisations across the UK.
The deal combines CRN Top VAR 2025 entrant ARO, which ranked 40th in the 2025 list of the UK's largest resellers, with connectivity and communications provider TalkTalk Business.
It combines Liverpool-based ARO's capabilities in cloud, cybersecurity and managed IT services with TalkTalk Business's established expertise in connectivity, networking and communications.
The companies said the combined organisation will have greater scale and resources to accelerate investment in technology, service delivery and innovation while helping customers navigate increasingly complex digital transformation challenges.
For ARO, the deal expands its reach through a larger organisation with enhanced capabilities and increased investment capacity. For TalkTalk Business, it marks another step in its move towards becoming a managed technology services provider following its separation from TalkTalk Group and its recent acquisition of Planet IT.
27 August 2026
Unprompted review
Reply from TalkTalk Business
Good Afternoon Pete,
We appreciate you sharing this information regarding the merger of ARO and TalkTalk Business. We understand your neutral sentiment towards this development. We are committed to ensuring a seamless transition and enhancing our services for all our valued customers. We are excited about the expanded capabilities and resources this merger brings, which will allow us to better serve the evolving needs of organizations across the UK.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
YOU ANSWERED MY PHONE CALL QUICKLY AND…
YOU ANSWERED MY PHONE CALL QUICKLY AND FIXED THE PROBLEM
27 August 2026
Reply from TalkTalk Business
Good Afternoon David,
We're so glad we could assist you promptly and resolve the issue. Thank you for sharing your positive feedback with us.
With thanks,
Rebecca
Customer Experience Team
Very helpful engineer.vnew router on…
Very helpful engineer.vnew router on its way
Thank you
27 August 2026
Reply from TalkTalk Business
Good Afternoon J Hunter,
We're so glad to hear our engineer was helpful and that a new router is on its way. Thank you for your kind words!
With thanks,
Rebecca
Customer Experience Team
Very efficient and we were able to…
Very efficient and we were able to understand the answer to our query ,thankyou .
27 August 2026
Reply from TalkTalk Business
Good Afternoon Ms JanIbison,
We're so glad to hear that we were able to provide a clear and efficient answer to your question. Thank you for taking the time to share your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that you experienced such quick response times and great customer service. Thank you for sharing your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Shubham was most helpful and reassuring…
Shubham was most helpful and reassuring in sorting out my internet and landline breakdown. He was very patient and polite and made sure that my problem was solved successfully. Many thanks Shubham. Dominique
26 August 2026
Reply from TalkTalk Business
Good Morning Dominique,
We're so glad to hear Shubham provided such helpful and reassuring assistance with your internet and landline breakdown. We appreciate you sharing your positive experience!
With thanks,
Rebecca
Customer Experience Team
Rubbish company
Rubbish company
My business landlines is not working for 4 days. I lost nearly 1000£ i couldn't take orders. They didn't help me. Imagine whan company they haven't team to fix your problem. Definitely i will change my provider
24 August 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Ali,
We are truly sorry to hear about the significant disruption to your business due to the landline issue and the financial loss you've experienced. We understand your frustration and disappointment with the lack of resolution.
I would be happy to look into this further, if you would like to provide the information needed to identify the account, I would be more than happy to help further.
If you could reply to our request for further information (account number, contact number) as soon as we receive this, we will assign your case to a member of the customer experience team who will work hard to resolve your issues.
Many thanks
Rebecca
Customer Experience Team
Problem solved at last
26 August 2026
Reply from TalkTalk Business
Good Morning David,
We're so glad we could help resolve your problem. We appreciate your positive feedback!
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Sharon was very helpful and resolved my…
Sharon was very helpful and resolved my issue with speed.
26 August 2026
Reply from TalkTalk Business
Good Morning,
It's wonderful to hear that your issue was resolved by Sharon with speed and efficiency. We are delighted to know you had such a positive experience with us.
Many thanks
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Abbas,
We're so glad you found our service clear and straightforward! We truly appreciate your positive feedback.
Many thanks
Rebecca
Customer Experience Team
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