To start with it wasn't easy speaking with someone to resolve the issue - tried online chat, contact centre and email - there was a lot of going round in circles when really we just needed the job log... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Afzal was very helpful giving clear instructions on how to set up my account so i could see my business invoices. He talked me through setting up a new password and suggested a password to ID mysel... See more
Company replied
⭐⭐⭐⭐⭐ Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyo... See more
Company replied
I had a very good experience with TalkTalk Business, especially thanks to Sharon. She was extremely kind, patient and helpful throughout. She took the time to listen, explained everything clearly, and... See more
Company replied
Company details
- Internet Provider
- Business to Business Service
- Internet Service Provider
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
- Telephone Company
Information provided by various external sources
At TalkTalk Business we’ve been serving the unique needs of businesses for almost 20 years. With future-proof, scalable technology, dedicated support and our Next Generation Network we’re already getting businesses ready for the next chapter.
Written by the company
Contact info
United Kingdom
- 0800 083 2545
- talktalkbusiness.co.uk
4.2
Great
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great support
Agent stayed on the phone and walked me through my query resolution until case was fully resolved.
8 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Regina,
We are so glad to hear our team provided such thorough support and successfully resolved your query! We appreciate your kind words.
With thanks,
Rebecca
Customer Experience Team
Great service
8 September 2026
Reply from TalkTalk Business
Good Morning Francis,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
The agent was very patient and helpful.
7 September 2026
Reply from TalkTalk Business
Good Morning Norby,
We're delighted to hear that our agent was patient and helpful. We appreciate your kind words!
With thanks,
Rebecca
Customer Experience Team
Saidul Alam He is very good staff and…
Saidul Alam He is very good staff and he gave me belient advice and service. Thanks mr Saidul Alam. Hope speak to you soon.
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Abul,
We are so glad to hear that you received excellent advice and service from Saidul. Your positive feedback is truly appreciated!
With thanks,
Rebecca
Customer Experience Team
Prompt response to issued raised by…
Prompt response to issued raised by email. Excellent customer service and full explanation. Polite, courteous and knowledgeable Talk Talk Business customer advisor Shamaila.
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Gordon,
We're so pleased to hear about the prompt and excellent customer service you received. It's great to know that Shamaila provided a full explanation and was polite, courteous, and knowledgeable. Thank you for your 5-star review!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Kevin,
We are really pleased that the service you received was helpful, polite and worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Mohammed Junaid resolved the billing…
Mohammed Junaid resolved the billing issue very effectively
7 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Shaz,
We are so pleased to hear that the billing issue was resolved effectively. Thank you for sharing your positive experience with Mohammed.
With thanks,
Rebecca
Customer Experience Team
Satisfactory Experience.
4 September 2026
Reply from TalkTalk Business
Good Morning City Printing Services,
We are really pleased that the service you received was worthy of a 5 star review.
With thanks,
Rebecca
Customer Experience Team
Good Service
7 September 2026
Reply from TalkTalk Business
Good Morning,
We are pleased to read that you found the service our team provide to be good.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
I was dealt with by your representative Saidul Alam in a very helpful and professional manor in the process of renewing my contract. He made it a very easy process.y
I was dealt with by your representative
4 September 2026
Reply from TalkTalk Business
Good Morning Patrick,
We are glad to hear that you were assisted by Saidul. We hope they were able to help you.
With thanks,
Rebecca
Customer Experience Team
When you can speak to a human
When you can speak to a human, issues can be sorted out. Shiza very helpfull
2 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Grahame,
We're happy to hear Shiza provided such helpful support. We appreciate you sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Really impressed with the help I received from Saurabh at TalkTalk. I needed copies of some invoices and was also struggling to get access to my accounts, and Saurabh went above and beyond to help me.
He really went the extra mile to get everything sorted and made sure I got the outcome I needed. I really appreciated his patience, helpfulness and willingness to keep working on it until everything was resolved.
Thank you so much, Saurabh — your help was very much appreciated! 😊
4 September 2026
Reply from TalkTalk Business
Good Morning Christine,
We are so pleased to hear about your positive experience with Saurabh. It is wonderful to know that we were able to assist you effectively with your invoice copies and account access. We always strive to provide patient and helpful support, ensuring all issues are thoroughly resolved. Your kind words are greatly appreciated, and we thank you for sharing your feedback.
With thanks,
Rebecca
Customer Experience Team
I needed help to access my account
I recently needed the help of a customer services agent to help me login to my account, as there seemed to be a technical issue. She listened to my enquiry and guided me through the reset process. Also, I asked briefly about an ongoing issue of some months which ,she said she would forward to a different team so, we will see if that has any effect.
5 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Rob,
We're happy to hear that our customer service agent was able to assist you with your login issue and guide you through the reset process. We also appreciate you bringing the ongoing matter to our attention. We have indeed forwarded your concern to the relevant team for further investigation and resolution. We value your feedback and are committed to ensuring a smooth experience for all our customers.
Hopefully next time we will be able to make this experience 5* worthy.
With thanks,
Rebecca
Customer Experience Team
Perfect customer service from
Perfect customer service from
Kulsum
She listened and took action lovely advisor
5 September 2026
Reply from TalkTalk Business
Good Morning Sadia,
We're so happy to hear that Kulsum provided you with excellent service. We truly appreciate your kind words and positive feedback!
With thanks,
Rebecca
Customer Experience Team
Customer service
Very helpful customer service and dealt with the issue accordingly.
5 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Kin,
We're delighted to hear that our customer service team was helpful and resolved your issue effectively. Thank you for your positive feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Myriam,
We're so glad to hear that you found our assistance helpful and reassuring. Thank you for taking the time to share your positive feedback with us!
With thanks,
Rebecca
Customer Experience Team
Friendly and helpful customer service
Friendly and helpful customer service, got my issue sorted quickly and without any problems.
4 September 2026
Reply from TalkTalk Business
Good Morning,
We're so pleased to hear that our customer service was friendly and helpful, and that we were able to resolve your issue quickly and without any problems. Thank you for your wonderful feedback!
With thanks,
Rebecca
Customer Experience Team
Reply from TalkTalk Business
Good Morning Richard,
We're delighted to hear that you found our service to be clear, fast, and efficient. We truly appreciate you taking the time to share your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
Perumal
Perumal, was very efficient and very professional. Thank you for your help today.
4 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning Sasha,
We're so pleased to hear that you found our colleague, Perumal to be efficient and professional. Thank you for sharing your positive experience with us.
With thanks,
Rebecca
Customer Experience Team
ABIN HELPED ME A LOT
3 September 2026
Unprompted review
Reply from TalkTalk Business
Good Morning,
We are so pleased to hear that Abin was able to provide you with such great assistance. We truly appreciate your positive feedback.
With thanks,
Rebecca
Customer Experience Team
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