I am writing to formally escalate an issue regarding my recent purchase. As a loyal customer who has previously placed three successful orders with you, I have always been satisfied with your pr... See more
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The watch and Design are good but lock system looks very good but after using daily my lock are not working and I don't know about all watch but the watch I received after not wearing for 2,3 hours me... See more
Company replied
The sylvi doing good job with great product in that range no body can give that much quality product with low budget. about this ocean watch i think the dail may be to biger when I saw in mirror other... See more
Company replied
This was my first time ordering from Sylvi and my experience was excellent. The delivery was on time, the product quality was superb and the packaging was secure with no damage during shipping. I am v... See more
Company details
Written by the company
Sylvi Watches brings you luxurious timepieces that blend classic craftsmanship with modern design, making every moment unforgettable. Proudly crafted in India, we focus on delivering unmatched quality, style, and durability at exceptional value. From sleek everyday essentials to bold statement pieces, Sylvi caters to diverse tastes while staying eco-conscious with sustainable collections. Join our mission to make luxury accessible—experience the artistry of Sylvi watches today. Visit our website and discover a timepiece that’s uniquely yours!
Contact info
4002, 4th floor, Silver Business Point4002, 4th floor, Silver Business Point, Nr. Uttran Amroli ROB Approach, Uttran, Surat, Gujarat, India, 394101, Surat, India
- 9687660234
- customercare@sylvi.in
- sylvi.in
3.1
Average
59 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 27% of negative reviews
Typically replies within 1 week
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Finishing 👍
25 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Vinu Paul,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Shiva Shukla,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Amazing Procuct & Cost effective
The product is really amazing in that price !! Looks classy and luxurious
25 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear shantanu sharma,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Nice watch ⌚ all time fav waiting for a…
Nice watch ⌚ all time fav waiting for a long to get this masterpiece
25 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Suved mishra,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
The packaging was not good and it's…
The packaging was not good and it's look like old and dusty and rapper on watch' also old and 2 or 3 scratches on watch and the quality of belt hanging its poor
25 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Abhay bodade,
We sincerely apologize for the inconvenience you faced with your recent order. This is certainly not the experience we intend to deliver, and we deeply regret the condition in which the watch arrived.
We take quality and packaging seriously, and your feedback will help us improve. Could you kindly provide your Order ID so we can investigate further? Additionally, please feel free to reach out to our customer support team at +91 96876 60234 via call or WhatsApp for immediate assistance.
Thank you for your patience and understanding.
Best regards,
The Sylvi Team
Good, bad and what can be improves.
I will be precise with my reviews and do it in bullets.
1. The watch quality feels great, looks really sturdy and reliable.
2. Watch design also looks great but the engraved diamond design makes it harder to pair watch casually in daily use, if diamond engraved design wasn’t there it would have been great and could be my daily use watch which can be paired with tshirts as well.
3. It’s regarding the watch buckle. Buckle is too big which makes it very uncomfortable to wear it, a simple buckle or smaller butterfly buckle like used in starboard or Rig one series but with leather strapwould be great choice.
4. As it’s an automatic matching thickness of watch increases, if possible to reduce the thickness, please do it like it is done by hmt watches, they have moved the dial little closer to edge levelling it where is the glass is placed and they use curved glass. If looked from side we can glass is coming out of the case and watch dial very near to top of watch case almost at par with case height. For reference, hmt kohinoor and Timex marlin use thia deign to reduce thickness or I say they Bulged watch glass design.
11 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Aniket Kaushik,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Pari Venkat,
Thank you for your valuable feedback. We sincerely apologize for the experience you've had with the strap quality. We strive to offer high-quality products, and your input is important to us.
Rest assured, we’ll take your suggestion into consideration as we continue to improve our designs and materials. If you need further assistance or if there’s anything else we can do to help, please don’t hesitate to contact our customer support team at +91 96876 60234 via call or WhatsApp.
Thank you for your understanding.
Best regards,
The Sylvi Team
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Subhojit Halder,
We’re truly sorry to hear that you’re not satisfied with the quality of your purchase. We always strive to provide high-quality products, and we regret that we didn’t meet your expectations this time.
Your feedback is incredibly valuable to us, and we will review it with our team to ensure we continue to improve. If you have any concerns or need assistance, please feel free to reach out to our customer support team at +91 96876 60234 via call or WhatsApp.
Thank you for sharing your thoughts.
Best regards,
The Sylvi Team
The sylvi doing good job with great…
The sylvi doing good job with great product in that range no body can give that much quality product with low budget. about this ocean watch i think the dail may be to biger when I saw in mirror other wise quality is good like casio
11 March 2025
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Arun Kulkarni,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Vishalgill Gill,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Jagad mehulbhai pradipbhai,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
I got Sylvi's Imperial silver watch
I got Sylvi's Imperial silver watch, and it's amazing. The build quality is top-notch, and it has a classy, premium appearance.
22 November 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Ashutosh Kumar Prajapati,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
perfact looking
best service and awosome qulitey product value for money item
18 July 2024
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear REVIEWER INDIA TEAM,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch services. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Piyush,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Avoid placing orders via their website
Avoid placing orders via their website. My order for a watch from their website was validated, but they canceled it a week later. asking me to place a purchase on Flipkart or Amazon. It is strongly advised not to use their website. Through third-party payment, they verify the order. This requires time once again. Sometimes the money gets stuck as well.
6 September 2024
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Abhishek Patel
We sincerely apologize for the inconvenience you faced with your recent order on our website. Your experience is certainly not what we aim to deliver, and we truly regret the delay and any confusion caused. We understand how frustrating it can be when things don't go as expected.
For better understanding your concern, can you please share your Order ID? It will help us find the issue. Moreover our customer support team is available via call or WhatsApp at +91 96876 60234.
Thank you for your understanding.
Best regards,
The Sylvi Team
You send fault watch
You send fault watch , I replace it then the same mistake watch you send again , how much you are care less. I never ever again purchase from you 🤬🤬🤬 .
21 March 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear AKEEM UDDIN,
We apologize for any inconvenience caused by the faulty watch you received. Rest assured, we take customer satisfaction very seriously, and we've made sure to replace the watch with a brand new stock item to ensure its quality meets our standards.
Your feedback is valuable to us, and we strive to improve our services continuously. If you have any further concerns or need assistance, please feel free to contact us. We appreciate your understanding and hope to have the opportunity to serve you better in the future.
Team Sylvi
good looking watch.
21 March 2024
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Amrita,
Thank you for your love and support! ❤️
We're thrilled that you're enjoying your Sylvi watch. Your satisfaction is our priority. Your feedback means the world to us!
Thank you,
Team Sylvi
Because of the quality of Chrono…
Because of the quality of Chrono buttons is very low they are not fixed well and delivery is to late, also strap quality is hard but in looks watch is best of its kind 6 out of 10
14 October 2023
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Roshan,
Thank you for your feedback.
We appreciate your feedback on our Chrono watch and are sorry to hear about the issues you encountered. We take your comments seriously, and your input is valuable for us to make improvements.
Though we are doing multiple QC checks for every our watches, there may be watches damaged during shipping.
We will review our shipping processes to ensure that the buttons are fixed securely, and we'll work on enhancing the strap quality. Your feedback will help us provide better products in the future.
Thank you,
Team Sylvi
PRODUCT FAILURE
I have purchase your product but once i got damage product then after complaint it will replace/ repair and recieve after one month again i complaint that i have got rusty watch and share photos of same and asked again one setting button is missing but not got any response at customer care team.
My Name is Vinod(8527035280)
Till I am struggling to cotact customercare team even share my experience on mail also but not getting response from your team. Kindly do the needful and replace my watch on priority, waiting for your positive response.
After sending lots of communication today also not got any response from your team. waiting for response.
3 June 2023
Unprompted review
Reply from Sylvi Watch – Timeless Elegance, Exceptional Value
Dear Vinod,
We apologize for the inconvenience you've experienced. We take this matter seriously, and our support team will contact you shortly to promptly address and resolve these issues. Your satisfaction is our top priority, and we appreciate your patience.
Kindly please share your Order ID on our WhatsApp number: 9687660234
You can also contact us at:
Care Number: +91 96876 60234 (10:00 AM to 6:00 PM (Mon-Sat))
Mail: customercare@sylvi.in
Team Sylvi
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