Switcheroo Reviews 

420
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, making the process easy and understandable. Many people highlight the excellent customer service, noting the friendly and patient approach of the representatives who explain everything clearly. Reviewers appreciate the quick and efficient service, often resulting in better deals and significant cost savings on various household expenditures. However, some customers also noted issues with contact and communication, experiencing delays in receiving calls or feeling there were concerns about how their information was handled. A few other people also felt that the service was a waste of time due to poor communication and a lack of follow-up on their inquiries.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Users describe positive interactions with service, highlighting the ease and efficiency of the process for... See more

Price

Reviewers mention ambiguous feedback about price, with many customers reporting significant cost savings on... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the excellent communication... See more

Customer communications

Consumers find contact to be ambiguous, with some reporting immediate and beneficial calls from utility... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I inadvertantly registered my email address with them. I used their contact form from their website asking to be removed. Email response within minutes saying my email had been removed. Impressed wi... See more

Company replied

Rated 4 out of 5 stars

It seems that when you ask Switcheroo to find a better deal for electricity, it costs you nothing, and the next thing that happens is a supplier contacts you directly - presumably the one with the bes... See more

Rated 4 out of 5 stars

Was a missunderstanding thought was been contacted by a scammer & not british gas contacted british gas & the missundersatnding has been resolved is better price energy to fit my budget due to unforta... See more

Rated 4 out of 5 stars

I wanted a better deal on my gas electric as iam with OVO they are expensive.so got a text off switcharoo saying they found better deals .so gave my details and 90sec later British gas phoned .and... See more

Company replied


Company details

  1. Price Comparison Site

Written by the company

The smarter way to save on all of your home bills. No longer do you need to trawl the internet to find the very best energy, broadband and mobile deals, we have them all under one roof! Save hundreds per year by comparing our deals today.


Contact info

3.9

Great

TrustScore 4 out of 5

420 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(420)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Epic savings on essential services via…

Epic savings on essential services via an easy to use app.

11 July 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi Jonathan,

Thanks for the awesome review! 🚀 We love hearing that you found big savings on essential services and enjoyed using the app.

We’re glad we could make things easier and more affordable for you!

Warm regards,
The Switcheroo Team

Rated 1 out of 5 stars

Thanks for wasting my time

Filled in a bunch of info, all I get is ads. No clear and thorough comparison. Tried many times, was directed into activating an account that led to no comparison being done again, just rubbish, just do the damn comparison.

10 July 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi there,
Sorry this felt like a waste of time. You should’ve been able to get your comparison without jumping through hoops. It sounds like something didn’t load properly or your details didn’t go through, which can happen if a form times out or a browser blocks the quote screen.
We don’t show ads for the sake of it or hide comparisons behind signups. The goal’s to give real prices, not more buttons to click.
If you email info@switcheroo.co.uk, we’ll get your quote done properly so you can actually see what your options are. No fluff, no filler, just the damn comparison.
The Switcheroo Team

Rated 1 out of 5 stars

Trying to unsubscribe from their…

Trying to unsubscribe from their messages - I haven't succeeded. Sign up elsewhere, if I were you. Ofcom, if you read this, investigate them.

9 July 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hi there,
Oh no, the dreaded unsubscribe button that refuses to unsubscribe. That one is on us. It should work every time, no secret tricks.
If you send a quick email to info@switcheroo.co.uk, we will manually unsubscribe you faster than you can say "Ofcom investigation."
We promise we are not clinging onto your inbox for dear life. We will let go, scout's honour 😅
The Switcheroo Team

Rated 5 out of 5 stars

It’s a straight forward rewarding experience

Simple and easy

8 July 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Hello Andy,

Thank you for your feedback! We’re really pleased to hear that you found the experience straightforward, rewarding, and easy to use.

We appreciate your support and are glad we could help!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Amazing

Very Good service

22 June 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Thank you! We’re so glad you had a great experience, really appreciate the kind words!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Quick phone call to discuss energy…

Quick phone call to discuss energy comparison

22 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Thanks for the feedback! Sometimes all it takes is a quick call to get the ball rolling, we’re glad we could help with your energy comparison in no time.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Honest and helpfull

29 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

Short, sweet, and exactly what we aim to be, honest and helpful every step of the way. Thanks so much for your kind words!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Highly recommend this so much savings…

Highly recommend this so much savings very happy

24 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Rachel,

Thank you so much for the glowing recommendation! We’re thrilled to hear you saved big and are feeling happy with the outcome, that’s exactly what we aim for.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

idiots!

they are looking for quick hits with people who fit their expected profile! if you don't have a mobile, like us who only have a landline, you are not allowed to use their services - the idiots!

16 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Oof, “idiots” might be a bit harsh, but we get where you’re coming from! Just to clear things up: you can absolutely use your landline. Mobile numbers help speed things up, but they’re not a requirement. If you’ve had trouble getting through without one, that’s on us, and we’ll make sure it’s easier going forward.

Appreciate the honest feedback, even when it comes with a sharp edge!

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Good.......

13 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Mateusz,

Short and sweet, we’ll take that as a win! Thanks for the feedback, and we’re glad you had a good experience.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Save yourself money with Switcheroo

Getting the best deals in minutes.Great comparison website.Savings and lots more.Thank you Switcheroo.

12 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Natalie,

Quick deals, real savings, and no hassle, that’s what we love to hear! Thanks so much for the kind words and for choosing Switcheroo.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Not just a comparison site

Links up with businesses to benefit the consumers

9 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Mofazul,

Thank you! We're glad you noticed, we’re more than just a comparison site. By working directly with businesses, we aim to bring better value and real benefits straight to you.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

Not what I was looking for

This website didn't provide the service I was expecting.

9 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Dani,

We’re sorry to hear the experience didn’t meet your expectations. Just to set the record straight, we never send spam, and we don’t share your details with a bunch of third parties. Most people actually prefer a quick call so they can sort everything in one go without endless forms.

But we get that it’s not everyone’s style, and we appreciate the feedback.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Very fast rapid

Very fast rapid

6 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear John,

Short and sweet, and we’ll take it! Thanks for the kind words, we’re glad we could deliver speed and service that impressed.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Great

Great! Thank you so much

6 May 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

You're very welcome, and thank you! We're thrilled you had a great experience.

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Brilliant service

30 April 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Jeremy,

Short and sweet, and we love it! Thanks so much for the kind words, we’re thrilled you had a brilliant experience.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

Why dont youunsubscribe listen when asked to…

Why dont you listen when asked to unsubscribe will neer use you not trustworthy

11 April 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Customer,

We're really sorry to hear this, when someone asks to unsubscribe, it absolutely should happen. If our system missed the memo, that’s on us, and we’ll get it sorted. Sometimes the tech can be a bit stubborn (like a toddler with WiFi), but our human team is always here to help if you drop us an email.

Appreciate the heads-up, and we’ll make sure your inbox gets its well-earned peace.

Best regards,
The Switcheroo Team

Rated 1 out of 5 stars

Don’t use

Just sold my details cheap. Wanted to get quote for electricity only. First quote came out cheapest with BG when I clicked on it it came back with no energy comparison and my energy usage over £22400 a year and over £2000 per month. I only have a flat.

8 April 2025
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Bibi,

£2,000 a month for a flat? Either you’re secretly powering the neighbourhood or something went a bit haywire with the usage figures. Our system works best when real usage details are entered otherwise, it can start throwing out some truly creative numbers.

We’re here to help if you want to give it another go (maybe with less of a luxury power palace vibe this time).

Best regards,
The Switcheroo Team

Rated 5 out of 5 stars

Excellent service and excellent price…

Excellent service and excellent price from other supplier

5 November 2024
Unprompted review
Switcheroo logo

Reply from Switcheroo

Dear Andrew,

Short, sweet, and music to our ears! We’re so glad we could help you find a great deal with excellent service to match.

Best regards,
The Switcheroo Team

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