Swappie Reviews 

Bought an iPhone 13 mini from them last year. Now, roughly 2 months after the warranty ended, the phone is very unstable. It started rebooting randomly at first. That went on for some days, then it shut down completely and I couldn't turn it on again. I opened it up and reseated the battery cable, then it started working again.
The phone worked normally for some time but soon enough it started having it's period again. A screen appeared with this link: support.apple.com /iphone/restore. I followed the instructions and eventually got to a system startup troubleshooter. Had to got through this process a couple of times, because the phone started bootlooping. At some point the phone randomly decided to start working again.
I guess I'll wait for it to stop working again.

EDIT: In the end the iphone 13 mini didn't turn on anymore. When pressing the power button it is in a loop: briefly shows the apple logo and then goes to black again.

Very quick great company had no faults had a lot of comments putting me off sending the phone people has to understand when somthing goes under a scope u can see hairline scratches which then isn't grade a the comments nearly put me off sending the phone but I did got a good price the day after it got delivered,payment was made the day they received it got money next day in my account but my phome was sealed unopen box sealed so was brand new

It was the best price but 6 month later sell price ( iPhone 15Pro ) was higher then what I received for…so for that reason no 5 stars.

sold an iphone.
got my expected money.
easy as well.

Alles top: Transparenz, speed, Fairness

I sold my phone and was true to what it has and any scratch it had in the evaluation before sent and it was quick to deliver and free to ship it to them and after receive it they just transfer the agreed money right in 2 days after receiving it and checking so i had a great experience

Alles, levering en communicatie.

Professional. Very quick responses for the emails too, fair business. I recommend Swappie

I bought a refurbished iPhone 13 Pro from Swappie for my 13-year-old daughter, specifically paying extra for a new battery with 100% capacity.

Unfortunately, the battery never worked properly. The phone would suddenly shut down even when it showed 15–20% battery remaining, and the battery also drained very quickly. This caused serious problems, especially because my daughter is only 13. On one occasion, her phone switched off while she was travelling by bus, even though it still showed more than 15% battery and was on low power mode. She ended up getting lost and we were unable to contact her.

We contacted Swappie under the warranty and they replaced the phone, but the process took approximately 10 days. Unfortunately, the replacement phone is now showing the same battery problems.

I understand that refurbished devices can sometimes have issues, but when you specifically pay for a new 100% battery, you expect it to work properly. Having the exact same problem with the replacement is extremely disappointing and has caused a lot of unnecessary stress and inconvenience.

At this point, I am very disappointed with the quality of the product and the experience overall. I hope Swappie can provide a proper solution rather than simply replacing the phone again.

Both the phone and the service were excellent. The process was fast and the state of the phone and care for details were impressive.

I have now bought and sold phones of swappie and in each experience they were brilliant. They gave me a fair price for my 16 pro max and my iPhone 15 and when I bought off them I got a really good price and a new battery

I am extremely disappointed with Swappie's customer service. I bought a refurbished phone from them, but it broke down shortly after. I sent it back under warranty for repair/reclamation.
Unfortunately, the package got lost in transit. I reported it immediately, filed an official police report, and forwarded all necessary documentation to Swappie to resolve the situation.

Instead of taking responsibility or trying to help solve the issue with the courier service, Swappie simply refused to do anything. They have completely washed their hands of the problem and refuse to provide a replacement, refund, or any solution.

Do not trust this company. If everything goes smoothly, great, but the moment an issue arises, their customer support is utterly useless. I am down a phone, out of my money, and left with no choice but to take further legal action. Avoid them at all costs! am replying regarding order

UPDATE

Your argument about the 192g system weight is completely invalid and misleading. The package was never physically weighed at drop-off in Ružomberok due to a technical error on your courier’s side (SPS). The ~200g weight is simply a default, system-generated weight printed on the shipping label, not a real physical measurement.
The SPS courier physically confirmed taking over the sealed package containing the phone, which is officially recorded in the police report.
As a business customer, we strictly demand:
Official escalation of this case to your Legal & Claims Department.
A copy of the formal Damage Protocol from DHL upon arrival in Germany.
Full reimbursement or a replacement device for our company.
Rejecting a claim without investigating a theft that occurred within your own contracted shipping chain is unacceptable. If this B2B claim is not resolved promptly, our company will proceed with further legal steps and provide all courier/Swappie records to the police investigation.

No problem buying, and fast delivery—great phone!
Fast and good customer service.
However, only sell to them if you can't be bothered handling the sale yourself. You get very little, and then they send photos of a phone that is quite obviously not the one you sent in—I took photos and videos of mine before sending it in! Still, I'm satisfied since I couldn't be bothered putting up an ad myself!

Good price, fast delivery, good quality

I tried to sell my iPhone on Swappie, so I got a quote online, received the box to send it it. And when they got it, they said the iPhone had deep cruises on the side, and the screen was scratched too, which wasn't there when I sent it in. I even got a 360° video of the phone before I sent it in.
So I contacted their support team, which was only like their AI assistant, which wasn't help at all.
After I sent them my video, I didn't received an response, on an "updated quote" which still was the same.
Now I get the phone back damaged, and won't even be able to sell it privately.
Very disappointed...

Edit: The phone had a case and a screen protector installed from the minute I bought it and was only removed when I put it into the package to send it to Swappie.